Frequently asked questions
In principle, the 112 emergency number can always be reached. If you have to wait a while before having an operator online, please stay on the line and wait. Do not put the receiver down, to avoid being put back at the end of the queue. Operators handle most calls quickly, but you may have to wait a while if several people are calling at the same time.
However, it is never totally excluded that 112 may sometimes be unreachable and that you do not hear any ring tones or announcements. In this case, there are several options available to you.
1. Try to reach 112 with another device (fixed or mobile). It may be useful to use another telephone operator (Orange, Proximus, Telenet). If necessary, ask neighbours and bystanders to help you and call 112.
2. You don't have any other device at hand and you call from your mobile? Try moving a few meters or turning around and try again.
3. If you can still call, but the emergency number 112 is unreachable (for example, if you hear a busy tone or error message directly), try calling 101, the emergency number for police assistance.
4. In emergency situations where the 112 and 101 emergency numbers are temporarily unavailable because of technical problems, three mobile numbers can momentarily be activated for each province, so that you can always reach the emergency centers. These numbers are only activated for the outage duration and are therefore out of service in normal circumstances.
|
Province |
Temporary mobile numbers |
|
ANTWERP |
0471513146 - 0471513147 - 0471513148 |
|
BRUSSELS |
0471512857 - 0471512858 - 0471512859 |
|
HAINAUT |
0471513152 - 0471513162 - 0471513172 |
|
LIMBURG |
0471513128 - 0471513137 - 0471513139 |
|
LIEGE |
0471513156 - 0471513166 - 0471513176 |
|
LUXEMBURG |
0471513154 - 0471513164 - 0471513169 |
|
NAMUR |
0471512957 - 0471513158 - 0471513159 |
|
EAST FLANDERS |
0471512738 - 0471512781 - 0471512784 |
|
FLEMISH BRABANT |
0471512804 - 0471512865 - 0471512877 |
|
WALLOON BRABANT |
0471513152 - 0471513162 - 0471513172 |
|
WEST FLANDERS |
0471512904 - 0471512970 - 0471513142 |
5. If you can still call but one of these mobile phone numbers is unreachable, please try the other numbers. If none of these numbers is available, contact a hospital, the fire brigade zone or the local police directly, depending on the type of incident.