“I’m comfortable with it”: User stories of health information on Wikipedia | First Monday

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Abstract

Applying a critical-constructivist approach, 21 semi-structured interviews conducted from June to October 2021 were analyzed thematically. Qualitative analysis suggests that users reported that Wikipedia’s health content can facilitate personal agency, is familiar and convenient to access, and that individuals’ trust in Wikipedia is contextual, conditional, and framed by their personal experiences.