en.unionpedia.org

Emotional labor, the Glossary

Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job.^[1]

125 relations: Academy of Management Journal, Accessibility, Administration, Administrative Science Quarterly, Advocacy, Affect display, Affective labor, Afterburn (psychotherapy), American Journal of Sociology, Anger, Anxiety, Arlie Russell Hochschild, Behavior, Bullying, Cashier, Casino, Child care, Citizenship, Cognition, Commodification, Compassion fatigue, Compliance (psychology), Concept creep, Contentment, Coping, Crime, Culture, Customer, Customer relationship management, Customer service, Debt collection, Debtor, Deference, Dignity, Disability & Society, Disadvantaged, Display rules, Dispositional affect, Dispositional attribution, Education, Emotion, Emotion work, Emotional detachment, Emotional exhaustion, Emotional intelligence, Emotional self-regulation, Emotions and culture, Empathy, Empirical evidence, Employment, ... Expand index (75 more) »
Emotional issues
Life skills

Academy of Management Journal

The Academy of Management Journal is a bimonthly peer-reviewed academic journal covering all aspects of management.

See Emotional labor and Academy of Management Journal

Accessibility

Accessibility is the design of products, devices, services, vehicles, or environments so as to be usable by people with disabilities.

See Emotional labor and Accessibility

Administration

Administration may refer to.

See Emotional labor and Administration

Administrative Science Quarterly

Administrative Science Quarterly is a peer-reviewed academic journal covering the field of organizational studies.

See Emotional labor and Administrative Science Quarterly

Advocacy

Advocacy is an activity by an individual or group that aims to influence decisions within political, economic, and social institutions.

See Emotional labor and Advocacy

Affect display

Affect displays are the verbal and non-verbal displays of affect (emotion). Emotional labor and affect display are emotion.

See Emotional labor and Affect display

Affective labor

Affective labor is work carried out that is intended to produce or modify emotional experiences in people. Emotional labor and Affective labor are labor.

See Emotional labor and Affective labor

Afterburn (psychotherapy)

Afterburn is a psychological term coined by Eric Berne, who defined it as "the period of time before a past event is assimilated".

See Emotional labor and Afterburn (psychotherapy)

American Journal of Sociology

The American Journal of Sociology is a peer-reviewed bi-monthly academic journal that publishes original research and book reviews in the field of sociology and related social sciences.

See Emotional labor and American Journal of Sociology

Anger

Anger, also known as wrath or rage, is an intense emotional state involving a strong uncomfortable and non-cooperative response to a perceived provocation, hurt, or threat.

See Emotional labor and Anger

Anxiety

Anxiety is an emotion which is characterised by an unpleasant state of inner turmoil and includes feelings of dread over anticipated events.

See Emotional labor and Anxiety

Arlie Russell Hochschild

Arlie Russell Hochschild (born January 15, 1940) is an American professor emeritus of sociology at the University of California, Berkeley and writer.

See Emotional labor and Arlie Russell Hochschild

Behavior

Behavior (American English) or behaviour (British English) is the range of actions and mannerisms made by individuals, organisms, systems or artificial entities in some environment.

See Emotional labor and Behavior

Bullying

Bullying is the use of force, coercion, hurtful teasing or threat, to abuse, aggressively dominate or intimidate.

See Emotional labor and Bullying

Cashier

A retail cashier or simply a cashier is a person who handles the cash register at various locations such as the point of sale in a retail store.

See Emotional labor and Cashier

Casino

A casino is a facility for certain types of gambling.

See Emotional labor and Casino

Child care

Childcare, otherwise known as day care, is the care and supervision of a child or multiple children at a time, whose ages range from two weeks to 18 years.

See Emotional labor and Child care

Citizenship

Citizenship is a membership and allegiance to a sovereign state.

See Emotional labor and Citizenship

Cognition

Cognition is the "mental action or process of acquiring knowledge and understanding through thought, experience, and the senses".

See Emotional labor and Cognition

Commodification

Commodification is the process of transforming inalienable, free, or gifted things (objects, services, ideas, nature, personal information, people or animals) into commodities, or objects for sale.

See Emotional labor and Commodification

Compassion fatigue

Compassion fatigue is an evolving concept in the field of traumatology. Emotional labor and Compassion fatigue are emotion.

See Emotional labor and Compassion fatigue

Compliance (psychology)

Compliance is a response—specifically, a submission—made in reaction to a request.

See Emotional labor and Compliance (psychology)

Concept creep

Concept creep is the process by which harm-related topics experience semantic expansion to include topics which would not have originally been envisaged to be included under that label.

See Emotional labor and Concept creep

Contentment

Contentment is a state of being in which one is satisfied with their current life situation, and the state of affairs in one’s life as they presently are.

See Emotional labor and Contentment

Coping

Coping refers to conscious or unconscious strategies used to reduce unpleasant emotions. Emotional labor and Coping are life skills.

See Emotional labor and Coping

Crime

In ordinary language, a crime is an unlawful act punishable by a state or other authority.

See Emotional labor and Crime

Culture is a concept that encompasses the social behavior, institutions, and norms found in human societies, as well as the knowledge, beliefs, arts, laws, customs, capabilities, and habits of the individuals in these groups.

See Emotional labor and Culture

Customer

In sales, commerce, and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product, or an idea, obtained from a seller, vendor, or supplier via a financial transaction or an exchange for money or some other valuable consideration.

See Emotional labor and Customer

Customer relationship management

Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.

See Emotional labor and Customer relationship management

Customer service

Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services.

See Emotional labor and Customer service

Debt collection

Debt collection is the process of pursuing payments of money or other agreed-upon value owed to a creditor.

See Emotional labor and Debt collection

Debtor

A debtor or debitor is a legal entity (legal person) that owes a debt to another entity.

See Emotional labor and Debtor

Deference

Deference (also called submission or passivity) is the condition of submitting to the espoused, legitimate influence of one's superior or superiors.

See Emotional labor and Deference

Dignity

Dignity (from the Latin dignitas meaning "worth, worthiness; dignity, position, rank, status; authority, office; self-respect, grace") in some of its modern usages has come to mean the right of a person to be valued and respected for their own sake, and to be treated ethically.

See Emotional labor and Dignity

Disability & Society

Disability & Society is a peer-reviewed academic journal in the field of disability studies.

See Emotional labor and Disability & Society

Disadvantaged

The "disadvantaged" is a generic term for individuals or groups of people who.

See Emotional labor and Disadvantaged

Display rules

Display rules are a social group or culture's informal norms that distinguish how one should express oneself.

See Emotional labor and Display rules

Dispositional affect

Dispositional affect, similar to mood, is a personality trait or overall tendency to respond to situations in stable, predictable ways.

See Emotional labor and Dispositional affect

Dispositional attribution

Dispositional attribution (or internal attribution) is a phrase in personality psychology that refers to the tendency to assign responsibility for others' behaviors due to their inherent characteristics, such as their motives, beliefs or personality, rather than the external (situational) influences, such as the individual's environment or culture.

See Emotional labor and Dispositional attribution

Education

Education is the transmission of knowledge, skills, and character traits and manifests in various forms.

See Emotional labor and Education

Emotion

Emotions are physical and mental states brought on by neurophysiological changes, variously associated with thoughts, feelings, behavioral responses, and a degree of pleasure or displeasure.

See Emotional labor and Emotion

Emotion work

Emotion work is understood as the art of trying to change in degree or quality an emotion or feeling. Emotional labor and emotion work are emotion, emotional issues and life skills.

See Emotional labor and Emotion work

Emotional detachment

In psychology, emotional detachment, also known as emotional blunting, is a condition or state in which a person lacks emotional connectivity to others, whether due to an unwanted circumstance or as a positive means to cope with anxiety. Emotional labor and emotional detachment are emotion.

See Emotional labor and Emotional detachment

Emotional exhaustion

Emotional exhaustion is symptom of burnout, a chronic state of physical and emotional depletion that results from excessive work or personal demands, or continuous stress. Emotional labor and emotional exhaustion are emotional issues.

See Emotional labor and Emotional exhaustion

Emotional intelligence

Emotional intelligence (EI) is defined as the ability to perceive, use, understand, manage, and handle emotions. Emotional labor and Emotional intelligence are emotion, emotional issues and life skills.

See Emotional labor and Emotional intelligence

Emotional self-regulation

The self-regulation of emotion or emotion regulation is the ability to respond to the ongoing demands of experience with the range of emotions in a manner that is socially tolerable and sufficiently flexible to permit spontaneous reactions as well as the ability to delay spontaneous reactions as needed. Emotional labor and Emotional self-regulation are emotion, emotional issues and life skills.

See Emotional labor and Emotional self-regulation

Emotions and culture

According to some theories, emotions are universal phenomena, albeit affected by culture. Emotional labor and emotions and culture are emotional issues.

See Emotional labor and Emotions and culture

Empathy

Empathy is generally described as the ability to take on another's perspective, to understand, feel, and possibly share and respond to their experience. Emotional labor and Empathy are life skills.

See Emotional labor and Empathy

Empirical evidence

Empirical evidence for a proposition is evidence, i.e. what supports or counters this proposition, that is constituted by or accessible to sense experience or experimental procedure.

See Emotional labor and Empirical evidence

Employment

Employment is a relationship between two parties regulating the provision of paid labour services. Emotional labor and Employment are labor.

See Emotional labor and Employment

Espionage

Espionage, spying, or intelligence gathering is the act of obtaining secret or confidential information (intelligence).

See Emotional labor and Espionage

Exaggeration

Exaggeration is the representation of something as more extreme or dramatic than it is, intentionally or unintentionally.

See Emotional labor and Exaggeration

Family

Family (from familia) is a group of people related either by consanguinity (by recognized birth) or affinity (by marriage or other relationship).

See Emotional labor and Family

Flight attendant

A flight attendant, also known as a steward or stewardess; or air host or hostess, is a member of the aircrew aboard commercial flights, many business jets and some government aircraft.

See Emotional labor and Flight attendant

Friendship

Friendship is a relationship of mutual affection between people.

See Emotional labor and Friendship

Gender pay gap

The gender pay gap or gender wage gap is the average difference between the remuneration for men and women who are working.

See Emotional labor and Gender pay gap

Gratuity

A gratuity (often called a tip) is a sum of money customarily given by a customer to certain service sector workers such as hospitality for the service they have performed, in addition to the basic price of the service.

See Emotional labor and Gratuity

Group emotion

Group emotion refers to the moods, emotions and dispositional affects of a group of people. Emotional labor and group emotion are emotion.

See Emotional labor and Group emotion

Harassment

Harassment covers a wide range of behaviors of offensive nature.

See Emotional labor and Harassment

Hazing

Hazing (American English), initiation, beasting (British English), bastardisation (Australian English), ragging (South Asian English) or deposition refers to any activity expected of someone in joining or participating in a group that humiliates, degrades, abuses, or endangers them regardless of a person's willingness to participate.

See Emotional labor and Hazing

Health care

Health care, or healthcare, is the improvement of health via the prevention, diagnosis, treatment, amelioration or cure of disease, illness, injury, and other physical and mental impairments in people.

See Emotional labor and Health care

Hospital

A hospital is a healthcare institution providing patient treatment with specialized health science and auxiliary healthcare staff and medical equipment.

See Emotional labor and Hospital

Hospitality industry

The hospitality industry is a broad category of fields within the service industry that includes lodging, food and beverage services, event planning, theme parks, travel agency, tourism, hotels, restaurants, nightclubs, and bars.

See Emotional labor and Hospitality industry

Human physical appearance

Human physical appearance is the outward phenotype or look of human beings.

See Emotional labor and Human physical appearance

Humour

Humour (Commonwealth English) or humor (American English) is the tendency of experiences to provoke laughter and provide amusement. Emotional labor and Humour are emotion.

See Emotional labor and Humour

Identity is the set of qualities, beliefs, personality traits, appearance, and/or expressions that characterize a person or a group.

See Emotional labor and Identity (social science)

Industrial and organizational psychology

Industrial and organizational psychology (I-O psychology) "focuses the lens of psychological science on a key aspect of human life, namely, their work lives.

See Emotional labor and Industrial and organizational psychology

Interpersonal relationship

In social psychology, an interpersonal relation (or interpersonal relationship) describes a social association, connection, or affiliation between two or more persons.

See Emotional labor and Interpersonal relationship

Interview

An interview is a structured conversation where one participant asks questions, and the other provides answers.

See Emotional labor and Interview

JAMA

JAMA (The Journal of the American Medical Association) is a peer-reviewed medical journal published 48 times a year by the American Medical Association.

See Emotional labor and JAMA

Job satisfaction

Job satisfaction, employee satisfaction or work satisfaction is a measure of workers' contentment with their job, whether they like the job or individual aspects or facets of jobs, such as nature of work or supervision.

See Emotional labor and Job satisfaction

Journal of Applied Psychology

The Journal of Applied Psychology is a monthly, peer-reviewed academic journal published by the American Psychological Association.

See Emotional labor and Journal of Applied Psychology

Keeping up with the Joneses

"Keeping up with the Joneses" is an idiom in many parts of the English-speaking world referring to the comparison of oneself to one's neighbor, where the neighbor serves as a benchmark for social class or the accumulation of material goods.

See Emotional labor and Keeping up with the Joneses

Kinkeeping

Kinkeeping is the act of maintaining and strengthening familial ties.

See Emotional labor and Kinkeeping

Licensed professional counselor

Licensed professional counselor (LPC) is a licensure for mental health professionals in some countries.

See Emotional labor and Licensed professional counselor

Manufacturing

Manufacturing is the creation or production of goods with the help of equipment, labor, machines, tools, and chemical or biological processing or formulation.

See Emotional labor and Manufacturing

Marx's theory of alienation

Karl Marx's theory of alienation describes the estrangement (German: Entfremdung) of people from aspects of their human nature (Gattungswesen, 'species-essence') as a consequence of the division of labour and living in a society of stratified social classes.

See Emotional labor and Marx's theory of alienation

Masculinity

Masculinity (also called manhood or manliness) is a set of attributes, behaviors, and roles associated with men and boys.

See Emotional labor and Masculinity

McDonald's

McDonald's Corporation is an American multinational fast food chain, founded in 1940 as a restaurant operated by Richard and Maurice McDonald, in San Bernardino, California, United States.

See Emotional labor and McDonald's

In communication, media are the outlets or tools used to store and deliver content; semantic information or subject matter of which the media contains. Emotional labor and media (communication) are communication.

See Emotional labor and Media (communication)

Mental health

Mental health encompasses emotional, psychological, and social well-being, influencing cognition, perception, and behavior.

See Emotional labor and Mental health

Mood (psychology)

In psychology, a mood is an affective state.

See Emotional labor and Mood (psychology)

Occupational burnout

The ICD-11 of the World Health Organization (WHO) describes occupational burnout as an occupational phenomenon resulting from chronic workplace stress that hasn't been successfully managed, with symptoms characterized by "feelings of energy depletion or exhaustion; increased mental distance from one’s job, or feelings of negativism or cynicism related to one's job; and reduced professional efficacy." It is classified as a mismatch between the challenges of work and a person's mental and physical resources, but is not recognized by the WHO as a medical condition. Emotional labor and occupational burnout are human resource management.

See Emotional labor and Occupational burnout

Occupational segregation

Occupational segregation is the distribution of workers across and within occupations, based upon demographic characteristics, most often gender.

See Emotional labor and Occupational segregation

Officer

An officer is a person who has a position of authority in a hierarchical organization.

See Emotional labor and Officer

Organizational culture

Organizational culture refers to culture related to organizations including schools, universities, not-for-profit groups, government agencies, and business entities. Emotional labor and Organizational culture are human resource management.

See Emotional labor and Organizational culture

Participant observation

Participant observation is one type of data collection method by practitioner-scholars typically used in qualitative research and ethnography.

See Emotional labor and Participant observation

Patient

A patient is any recipient of health care services that are performed by healthcare professionals.

See Emotional labor and Patient

Peer pressure

Peer pressure is a direct or indirect influence on peers, i.e., members of social groups with similar interests, experiences, or social statuses.

See Emotional labor and Peer pressure

Philadelphia

Philadelphia, colloquially referred to as Philly, is the most populous city in the U.S. state of Pennsylvania and the sixth-most populous city in the nation, with a population of 1,603,797 in the 2020 census.

See Emotional labor and Philadelphia

Physician

A physician, medical practitioner (British English), medical doctor, or simply doctor is a health professional who practices medicine, which is concerned with promoting, maintaining or restoring health through the study, diagnosis, prognosis and treatment of disease, injury, and other physical and mental impairments.

See Emotional labor and Physician

Police

The police are a constituted body of persons empowered by a state with the aim of enforcing the law and protecting the public order as well as the public itself.

See Emotional labor and Police

Postponement of affect

Postponement of affect is a defence mechanism which may be used against a variety of feelings or emotions.

See Emotional labor and Postponement of affect

Practice of law

In its most general sense, the practice of law involves giving legal advice to clients, drafting legal documents for clients, and representing clients in legal negotiations and court proceedings such as lawsuits, and is applied to the professional services of a lawyer or attorney at law, barrister, solicitor, or civil law notary.

See Emotional labor and Practice of law

Prejudice

Prejudice can be an affective feeling towards a person based on their perceived group membership.

See Emotional labor and Prejudice

Public administration

Public administration, or public policy and administration refers to "the management of public programs", or the "translation of politics into the reality that citizens see every day",Kettl, Donald and James Fessler.

See Emotional labor and Public administration

Public Administration Review

Public Administration Review is a bimonthly peer-reviewed academic journal the field of public administration.

See Emotional labor and Public Administration Review

Qualitative research

Qualitative research is a type of research that aims to gather and analyse non-numerical (descriptive) data in order to gain an understanding of individuals' social reality, including understanding their attitudes, beliefs, and motivation.

See Emotional labor and Qualitative research

Restaurant

A restaurant is a business that prepares and serves food and drinks to customers.

See Emotional labor and Restaurant

Role

A role (also rôle or social role) is a set of connected behaviors, rights, obligations, beliefs, and norms as conceptualized by people in a social situation.

See Emotional labor and Role

Secretary

A secretary, administrative assistant, executive assistant, personal secretary, or other similar titles is an individual whose work consists of supporting management, including executives, using a variety of project management, program evaluation, communication, and/or organizational skills within the area of administration.

See Emotional labor and Secretary

Self-concept

In the psychology of self, one's self-concept (also called self-construction, self-identity, self-perspective or self-structure) is a collection of beliefs about oneself.

See Emotional labor and Self-concept

Sexism

Sexism is prejudice or discrimination based on one's sex or gender.

See Emotional labor and Sexism

Smile

A smile is a facial expression formed primarily by flexing the muscles at the sides of the mouth.

See Emotional labor and Smile

Smile mask syndrome

, abbreviated SMS, is a psychological disorder proposed by professor of Osaka Shoin Women's University, in which subjects develop depression and physical illness as a result of prolonged, unnatural smiling.

See Emotional labor and Smile mask syndrome

Social influence comprises the ways in which individuals adjust their behavior to meet the demands of a social environment.

See Emotional labor and Social influence

Social norms are shared standards of acceptable behavior by groups.

See Emotional labor and Social norm

Social Politics: International Studies in Gender, State and Society is a peer-reviewed academic journal published by Oxford University Press.

See Emotional labor and Social Politics

Social stress is stress that stems from one's relationships with others and from the social environment in general.

See Emotional labor and Social stress

Social work is an academic discipline and practice-based profession concerned with meeting the basic needs of individuals, families, groups, communities, and society as a whole to enhance their individual and collective well-being.

See Emotional labor and Social work

In sociology, socialization (Modern English; or socialisation - see spelling differences) is the process of internalizing the norms and ideologies of society.

See Emotional labor and Socialization

Sociology

Sociology is the scientific study of human society that focuses on society, human social behavior, patterns of social relationships, social interaction, and aspects of culture associated with everyday life.

See Emotional labor and Sociology

Stereotype

In social psychology, a stereotype is a generalized belief about a particular category of people.

See Emotional labor and Stereotype

Superficial charm

Superficial charm (or insincere charm) refers to the social act of saying or doing things because they are well received by others, rather than what one actually believes or wants to do.

See Emotional labor and Superficial charm

Sympathy

Sympathy is the perception of, understanding of, and reaction to the distress or need of another life form.

See Emotional labor and Sympathy

Technology

Technology is the application of conceptual knowledge to achieve practical goals, especially in a reproducible way.

See Emotional labor and Technology

Temperament

In psychology, temperament broadly refers to consistent individual differences in behavior that are biologically based and are relatively independent of learning, system of values and attitudes.

See Emotional labor and Temperament

Tertiary sector of the economy

The tertiary sector of the economy, generally known as the service sector, is the third of the three economic sectors in the three-sector model (also known as the economic cycle).

See Emotional labor and Tertiary sector of the economy

Thought suppression

Thought suppression is a psychoanalytical defense mechanism.

See Emotional labor and Thought suppression

Toxic positivity

Toxic positivity, also known as excessive positivity or positive toxicity, is dysfunctional emotional management without the full acknowledgment of negative emotions, particularly anger and sadness.

See Emotional labor and Toxic positivity

Trust is the belief that another person will do what is expected.

See Emotional labor and Trust (social science)

References

[1] https://en.wikipedia.org/wiki/Emotional_labor

Also known as Affective labour, Emotional dissonance, Emotional labor theory, Emotional labour, Gender differences in emotional labor.

, Espionage, Exaggeration, Family, Flight attendant, Friendship, Gender pay gap, Gratuity, Group emotion, Harassment, Hazing, Health care, Hospital, Hospitality industry, Human physical appearance, Humour, Identity (social science), Industrial and organizational psychology, Interpersonal relationship, Interview, JAMA, Job satisfaction, Journal of Applied Psychology, Keeping up with the Joneses, Kinkeeping, Licensed professional counselor, Manufacturing, Marx's theory of alienation, Masculinity, McDonald's, Media (communication), Mental health, Mood (psychology), Occupational burnout, Occupational segregation, Officer, Organizational culture, Participant observation, Patient, Peer pressure, Philadelphia, Physician, Police, Postponement of affect, Practice of law, Prejudice, Public administration, Public Administration Review, Qualitative research, Restaurant, Role, Secretary, Self-concept, Sexism, Smile, Smile mask syndrome, Social influence, Social norm, Social Politics, Social stress, Social work, Socialization, Sociology, Stereotype, Superficial charm, Sympathy, Technology, Temperament, Tertiary sector of the economy, Thought suppression, Toxic positivity, Trust (social science), Verbal self-defense, Vicarious traumatization, Waiting staff, Work (human activity).

Emotional labor, the Glossary

Table of Contents

See also

Emotional issues

Life skills

References