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Healthcare CRM, the Glossary

Index Healthcare CRM

Healthcare CRM, also known as Healthcare Relationship Management, is a broadly used term for a Customer relationship management system, or CRM, used in healthcare.[1]

Table of Contents

  1. 19 relations: Automation, Clinical decision support system, Customer relationship management, Digital health, Electronic health record, Health care, Health Information Technology for Economic and Clinical Health Act, Health Insurance Portability and Accountability Act, Location-based service, Marketing automation, Medical practice management software, Patient check-in, Performance indicator, Remote patient monitoring, Sales force management system, Salesforce, Service management, Telehealth, ZDNET.

  2. Office and administrative support occupations
  3. Telehealth

Automation

Automation describes a wide range of technologies that reduce human intervention in processes, mainly by predetermining decision criteria, subprocess relationships, and related actions, as well as embodying those predeterminations in machines.

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Clinical decision support system

A clinical decision support system (CDSS) is a health information technology that provides clinicians, staff, patients, and other individuals with knowledge and person-specific information to help health and health care. Healthcare CRM and clinical decision support system are health informatics.

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Customer relationship management

Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. Healthcare CRM and customer relationship management are Office and administrative support occupations.

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Digital health

Digital health is a discipline that includes digital care programs, technologies with health, healthcare, living, and society to enhance the efficiency of healthcare delivery and to make medicine more personalized and precise. Healthcare CRM and digital health are health informatics and Telehealth.

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Electronic health record

An electronic health record (EHR) is the systematized collection of patient and population electronically stored health information in a digital format.

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Health care

Health care, or healthcare, is the improvement of health via the prevention, diagnosis, treatment, amelioration or cure of disease, illness, injury, and other physical and mental impairments in people.

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Health Information Technology for Economic and Clinical Health Act

The Health Information Technology for Economic and Clinical Health Act, abbreviated the HITECH Act, was enacted under Title XIII of the American Recovery and Reinvestment Act of 2009.

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Health Insurance Portability and Accountability Act

The Health Insurance Portability and Accountability Act of 1996 (HIPAA or the Kennedy–Kassebaum Act) is a United States Act of Congress enacted by the 104th United States Congress and signed into law by President Bill Clinton on August 21, 1996.

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Location-based service

Location-based service (LBS) is a general term denoting software services which use geographic data and information to provide services or information to users.

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Marketing automation

Marketing automation refers to software platforms and technologies designed for marketing departments and organizations automate repetitive tasks and consolidate multi-channel (email, SMS, chatbot, social media) interactions, tracking and web analytics, lead scoring, campaign management and reporting into one system.

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Medical practice management software

Medical practice management software (PMS) is a category of healthcare software that deals with the day-to-day operations of a medical practice including veterinarians. Healthcare CRM and medical practice management software are health informatics.

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Patient check-in

Patient check-in is the process where patients begin their registration with the healthcare facility topically using a clipboard, electronic tablet, touch screen, kiosk, or by other method, sometimes self-service.

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Performance indicator

A performance indicator or key performance indicator (KPI) is a type of performance measurement.

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Remote patient monitoring

Remote patient monitoring (RPM) is a technology to enable monitoring of patients outside of conventional clinical settings, such as in the home or in a remote area, which may increase access to care and decrease healthcare delivery costs. Healthcare CRM and remote patient monitoring are Telehealth.

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Sales force management system

Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions.

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Salesforce

Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. Healthcare CRM and Salesforce are customer relationship management software.

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Service management

Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view.

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Telehealth

Telehealth is the distribution of health-related services and information via electronic information and telecommunication technologies. Healthcare CRM and Telehealth are health informatics.

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ZDNET

ZDNET is a business technology news website owned and operated by Red Ventures.

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See also

Office and administrative support occupations

Telehealth

References

[1] https://en.wikipedia.org/wiki/Healthcare_CRM