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Public service motivation, the Glossary

Index Public service motivation

Public Service Motivation (PSM) is an attribute of government and non-governmental organization (NGO) employment that explains why individuals have a desire to serve the public and link their personal actions with the overall public interest.[1]

Table of Contents

  1. 14 relations: Altruism, Bureaucracy, Civil service, Customer relationship management, Emotion work, Emotional labor, Government agency, Max Weber, New Public Management, Non-governmental organization, Organizational culture, Public sector, Public service, Woodrow Wilson.

  2. Altruism

Altruism

Altruism is the principle and practice of concern for the well-being and/or happiness of other humans or animals above oneself.

See Public service motivation and Altruism

Bureaucracy

Bureaucracy is a system of organization where decisions are made by a body of non-elected officials.

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Civil service

The civil service is a collective term for a sector of government composed mainly of career civil service personnel hired rather than elected, whose institutional tenure typically survives transitions of political leadership. Public service motivation and civil service are public administration.

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Customer relationship management

Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.

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Emotion work

Emotion work is understood as the art of trying to change in degree or quality an emotion or feeling.

See Public service motivation and Emotion work

Emotional labor

Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. Public service motivation and emotional labor are human resource management.

See Public service motivation and Emotional labor

Government agency

A government agency or 1 Branches, state agency, sometimes an appointed commission, is a permanent or semi-permanent organization in the machinery of government (bureaucracy) that is responsible for the oversight and administration of specific functions, such as an administration.

See Public service motivation and Government agency

Max Weber

Maximilian Karl Emil Weber (21 April 186414 June 1920) was a German sociologist, historian, jurist, and political economist who was one of the central figures in the development of sociology and the social sciences more generally.

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New Public Management

New Public Management (NPM) is an approach to running public service organizations that is used in government and public service institutions and agencies, at both sub-national and national levels. Public service motivation and New Public Management are public administration.

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Non-governmental organization

A non-governmental organization (NGO) (see spelling differences) is an organization that generally is formed independent from government.

See Public service motivation and Non-governmental organization

Organizational culture

Organizational culture refers to culture related to organizations including schools, universities, not-for-profit groups, government agencies, and business entities. Public service motivation and Organizational culture are human resource management.

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Public sector

The public sector, also called the state sector, is the part of the economy composed of both public services and public enterprises.

See Public service motivation and Public sector

Public service

A public service or service of general (economic) interest is any service intended to address specific needs pertaining to the aggregate members of a community. Public service motivation and public service are public administration.

See Public service motivation and Public service

Woodrow Wilson

Thomas Woodrow Wilson (December 28, 1856February 3, 1924) was an American politician and academic who served as the 28th president of the United States from 1913 to 1921.

See Public service motivation and Woodrow Wilson

See also

Altruism

References

[1] https://en.wikipedia.org/wiki/Public_service_motivation