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Street-level bureaucracy, the Glossary

Street-level bureaucracy is the subset of a public agency or government institution where the civil servants work who have direct contact with members of the general public.^[1]

40 relations: Accountability, Administrative law, Baby boom, Border guard, Bribery, Call centre, Citizenship, Civil service, Constitution, Contraband, Discretion, Drunk driving, E-government, Economy, Email, Head teacher, Homelessness, Internet, Law, Michael Lipsky, Oxford University Press, Police officer, Policy analysis, Post office, Public administration, Public policy, Random checkpoint, Regulation, Rule of law, Social services, Social work, Tax law, Teacher, The British Journal of Social Work, Truancy, Unemployment benefits, Vehicle registration plate, Website, Welfare, Woodrow Wilson.
Customer service
Organizational culture

Accountability

Accountability, in terms of ethics and governance, is equated with answerability, culpability, liability, and the expectation of account-giving.

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Administrative law

Administrative law is a division of law governing the activities of executive branch agencies of government.

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Baby boom

A baby boom is a period marked by a significant increase of births.

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Border guard

A border guard of a country is a national security agency that performs border security.

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Bribery is the offering, giving, receiving, or soliciting of any item of value to influence the actions of an official, or other person, in charge of a public or legal duty and to incline the individual to act contrary to their duty and the known rules of honesty and integrity.

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Call centre

A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. Street-level bureaucracy and call centre are Customer service.

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Citizenship

Citizenship is a membership and allegiance to a sovereign state.

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Civil service

The civil service is a collective term for a sector of government composed mainly of career civil service personnel hired rather than elected, whose institutional tenure typically survives transitions of political leadership. Street-level bureaucracy and civil service are public administration.

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Constitution

A constitution is the aggregate of fundamental principles or established precedents that constitute the legal basis of a polity, organization or other type of entity, and commonly determines how that entity is to be governed.

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Contraband

Contraband (from Medieval French contrebande "smuggling") is any item that, relating to its nature, is illegal to be possessed or sold.

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Discretion

Discretion has the meaning of acting on one's own authority and judgment. Street-level bureaucracy and Discretion are public administration.

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Drunk driving

Drunk driving (or drink-driving in British English) is the act of driving under the influence of alcohol.

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E-government

E-government (short for electronic government) is the use of technological communications devices, such as computers and the Internet, to provide public services to citizens and other persons in a country or region. Street-level bureaucracy and e-government are public administration.

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Economy

An economy is an area of the production, distribution and trade, as well as consumption of goods and services.

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Email

Electronic mail (email or e-mail) is a method of transmitting and receiving messages using electronic devices.

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Head teacher

A headmaster/headmistress, head teacher, head, school administrator, principal or school director (sometimes another title is used) is the staff member of a school with the greatest responsibility for the management of the school.

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Homelessness

Homelessness, also known as houselessness or being unhoused or unsheltered, is the condition of lacking stable, safe, and functional housing.

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Internet

The Internet (or internet) is the global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices.

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Law

Law is a set of rules that are created and are enforceable by social or governmental institutions to regulate behavior, with its precise definition a matter of longstanding debate.

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Michael Lipsky

Michael Lipsky (born April 13, 1940) is a Distinguished Senior Fellow at Demos, a public policy institution based in New York with offices in Washington, D.C., and Boston.

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Oxford University Press

Oxford University Press (OUP) is the publishing house of the University of Oxford.

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Police officer

A police officer (also called a policeman (male) or policewoman (female), a cop, an officer, or less commonly a constable) is a warranted law employee of a police force.

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Policy analysis

Policy analysis or public policy analysis is a technique used in the public administration sub-field of political science to enable civil servants, nonprofit organizations, and others to examine and evaluate the available options to implement the goals of laws and elected officials. Street-level bureaucracy and policy analysis are public administration.

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Post office

A post office is a public facility and a retailer that provides mail services, such as accepting letters and parcels, providing post office boxes, and selling postage stamps, packaging, and stationery.

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Public administration

Public administration, or public policy and administration refers to "the management of public programs", or the "translation of politics into the reality that citizens see every day",Kettl, Donald and James Fessler.

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Public policy

Public policy is an institutionalized proposal or a decided set of elements like laws, regulations, guidelines, and actions to solve or address relevant and real-world problems, guided by a conception and often implemented by programs. Street-level bureaucracy and Public policy are public administration.

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Random checkpoint

A random checkpoint is a military and police tactic.

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Regulation

Regulation is the management of complex systems according to a set of rules and trends.

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Rule of law

The rule of law is a political ideal that all citizens and institutions within a country, state, or community are accountable to the same laws, including lawmakers and leaders.

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Social services are a range of public services intended to provide support and assistance towards particular groups, which commonly include the disadvantaged.

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Social work is an academic discipline and practice-based profession concerned with meeting the basic needs of individuals, families, groups, communities, and society as a whole to enhance their individual and collective well-being.

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Tax law

Tax law or revenue law is an area of legal study in which public or sanctioned authorities, such as federal, state and municipal governments (as in the case of the US) use a body of rules and procedures (laws) to assess and collect taxes in a legal context.

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Teacher

A teacher, also called a schoolteacher or formally an educator, is a person who helps students to acquire knowledge, competence, or virtue, via the practice of teaching.

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The British Journal of Social Work is a peer-reviewed academic journal with a focus on social work in the UK.

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Truancy

Truancy is any intentional, unjustified, unauthorized, or illegal absence from compulsory education.

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Unemployment benefits

Unemployment benefits, also called unemployment insurance, unemployment payment, unemployment compensation, or simply unemployment, are payments made by governmental bodies to unemployed people.

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Vehicle registration plate

A vehicle registration plate, also known as a number plate (British, Indian and Australian English) or license plate (American English) or licence plate (Canadian English), is a metal or plastic plate attached to a motor vehicle or trailer for official identification purposes.

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Website

A website (also written as a web site) is a collection of web pages and related content that is identified by a common domain name and published on at least one web server.

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Welfare

Welfare, or commonly social welfare, is a type of government support intended to ensure that members of a society can meet basic human needs such as food and shelter.

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Woodrow Wilson

Thomas Woodrow Wilson (December 28, 1856February 3, 1924) was an American politician and academic who served as the 28th president of the United States from 1913 to 1921.

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References

[1] https://en.wikipedia.org/wiki/Street-level_bureaucracy

Also known as Front line bureaucracy, Front line civil servant, Front line public servant, Front-line bureaucracy, Front-line bureaucrat, Front-line government office, Front-line government workers, Frontline bureaucrat, Frontline bureaucrats, Frontline civil servant, Frontline civil servants, Frontline government, Frontline government office, Frontline public servant, Street level bureaucrat, Street-level civil servant, Street-level public servant.

Street-level bureaucracy, the Glossary

Table of Contents

See also

Customer service

Organizational culture

References