AU4442300A - Method and system for notifying mobile subscribers of unsupported service features by a cellular telecommunication network - Google Patents

WO 00/62573 PCT/SEOO/00601 Method And System For Notifying Mobile Subscribers of Unsupported Service Features By a Cellular Telecommunication Network S FIELD OF THE INVENTION The present invention relates generally to cellular telecommunication networks, more specifically, the invention relates to a method and system for providing feedback to users on service feature support in unfamiliar cellular telecommunication networks. 10 BACKGROUND OF THE INVENTION Many manufacturers of cellular telecommunication equipment often market equipment to network operators in the form of a core package which enables the operator to provide basic cellular service to its subscribers. In addition, value-added 15 features may be included in the package, by request of the operator, to provide numerous enhanced services that may be popular with subscribers. Operators have often been inclined to include various value-added features as a way of differentiating themselves from competitors. As a result, these marketing techniques, used to lure new subscribers, often leads to an environment whereby popular features eventually become 20 standard such as caller ID and voicemail for example. Another example of a value-added feature useful to mobile users is abbreviated dialling service, and one form of which is international access code dialling. This feature is particularly useful to subscribers that roam internationally since it eliminates the need for subscribers to know the international code access codes that apply to each serving WO 00/62573 PCT/SE0O/00601 -2 area or country encountered. The international access code, when followed by the dialled number, indicates to the serving cellular network that the dialled number is an international call and should be routed accordingly. International access codes typically vary by region or country and, for roaming subscribers, are often inconvenient to recall 5 in the event that they need to make an international call. By way of illustration, a caller in North America desiring to making an international call must dial 011 (international access-code) which is typically followed by the country code, city code (or network code if calling a cellular number), and finally the telephone number. Table A depicts some international access codes (IAC) necessary for placing international calls for some 10 exemplary countries. COUNTRY IAC SWEDEN 009 N. AMERICA Oil NORWAY 095 FINLAND 990 TABLE A A solution for making international calls easier to place while roaming currently exists for networks operating in accordance with the Global System for Mobile 15 Communications (GSM) wireless standard (although there are ongoing standardization efforts for implementation in other wireless standards such as IS-136). The GSM standard, initially introduced as a pan-European digital standard, was designed from its inception to expedite international roaming between CEPT (Conference Europeenne des Postes et Telecommunications). countries. The GSM solution, also referred to as Plus 20 Code Dialling, permits the caller to perform abbreviated dialling by entering a specific symbol ('+" key on the mobile terminal) in place of the international access code followed by the rest of the digit string. The mobile terminal translates the "+"symbol WO 00/62573 PCT/SEOO/00601 -3 and defines the digit string as an "international" call. When transmitting the digit string to the network, the mobile terminal deletes the "+" symbol from the string and transmits the string to the network while indicating it is an international call. In the serving network mobile switching center (MSC), the string is identified as "international" s wherein the indication is translated into the appropriate international access code which is added to the digit string and routed accordingly. One difficulty faced by roaming subscribers using this solution is the inconsistency in deployment in support of Plus Code Dialling. This is because the feature is optional and one that network operators may choose not to support. Thus an lo unsuspecting subscriber may roam into a network that does not support the feature. In this situation, it would be. desirable for subscribers to receive immediate notification, preferably on the mobile terminal, of the lack of support in the event that the feature is used to make an international call. In addition, the notification techniques, if any, may not be readily employable across different system standards and types of systems. Thus, is it is an objective of the present invention to provide a mechanism for alerting subscribers of unsupported features immediately upon attempted use. SUMMARY OF THE INVENTION Briefly described, and in accordance with an embodiment thereof, the invention 20 discloses a method and system for notifying a roaming subscriber, operating a mobile terminal on, e.g., a visiting cellular network, of whether an abbreviated dialling service feature, such as Plus Code Dialling, is supported by the network. In an embodiment of the present invention, the method includes monitoring the control channels for broadcast information transmitted on the broadcast control channel. Included on the broadcast 25 control channel is a Service Menu Message containing a plurality of Information Elements that characterize the service features supported by the network. If an "Address Information Map" Information Element is available and supported by the network, the Plus Code Dialling service feature is supported and vice versa. If Plus Code Dialling is WO 00/62573 PCT/SE00/00601 -4 not supported and the subscriber attempts to use the service feature by entering, e.g., the "+" key in the digit string, a predetermined notification message in the terminal is immediately displayed indicating that the feature is not supported. The method may optionally utilize the step notifying the subscriber by using a Reorder/Intercept message 5 sent from the network to the terminal announcing the warning. BRIEF DESCRIPTION OF THE DRAWINGS The invention, together with further objects and advantages thereof, may best be understood by reference to the following description taken in conjunction with the 10 accompanying drawings in which: FIG. I illustrates an exemplary format of the Service Menu Message for use in accordance with an embodiment of the present invention; FIG. 2 is an exemplification of an Information Element containing an "Address Information Map" suitable for use with the embodiment; and is FIG. 3 illustrates a flow diagram of an exemplary procedure operating in accordance the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention is directed toward a mechanism. for notifying mobile 20 subscribers that specified features, such as abbreviated international access code dialling (Plus Code Dialling), are not supported by a serving network. In accordance with an embodiment of the invention, a cellular network operating in accordance with the TDMA (Time Division Multiple Access) IS-136 Rev A digital wireless standard as specified by the Electronic Industries Association and Telecommunications Industry 25 Association (EIA/TIA) is characteristically described. However, those skilled in the art WO 00/62573 PCT/SE00/00601 -5 will recognize that the invention may be applicable to other TDMA based standards such as Global System for Mobile Communication (GSM) and Personal Digital Cellular (PDC), for example. For simplicity, the term mobile terminal will henceforth be referred to simply as the terminal. 5 Internationally roaming subscribers desiring to use the cellular services of a network operator serving a new region can typically do so by simply turning on his/her terminal and undergoing a process referred to as registration. Registration. is a process by which the terminal informs the current network of its identification, location and other associated information such that the subscriber's home network can be 10 interrogated to determine if access to the network should be granted. Exemplary factors used in the determination may include the subscriber's credit worthiness and current billing information, for example, Following a positive determination, the IS-136 terminal makes an initial reading, during power up or at reselection, of the Digital Control Channel (DCCH) for broadcast information on the Fast Broadcast Control 15 Channel (F-BCCH). However, any access attempt (including registration) to the system must be preceded by reading at least one full cycle of the F-BCCH. A Service Menu Message that provides a list of services supported by the network specified by a plurality of Information Elements (IE) may be broadcast on either the F-BCCH or the Extended Broadcast Control Channel (E-BCCH) depending, e.g., on the priority the operator 20 places on the information and available bandwidth on the F-BCCH. Furthermore, reading the E-BCCH at this time is also optional and typically up to the terminal manufacturer when to do this. FIG.~1 illustrates an exemplary format of the Service Menu Message for use in accordance with the embodiment As familiar to those skilled in the art, the Service 25 Menu contains parameters, indicated by reference numeral 100, for determining features and/or functions operable within the network. The Service Menu contains flags that indicate whether a feature is supported by the network. By way of example, Over-the Air Activation (OATS) having a value of 1 in the Service Menu indicates support for the function, and a value of 0 indicates no support. Similarly, the SMS (Short Message WO 00/62573 PCT/SEOO/00601 -6 Service) map identifies the extent to which the network supports Cellular Messaging Teleservice, for example: VALUE STATUS 00 Not Supported 5 X1 SMS SUMIT SUPPORTED iX SMS DELIVER SUPPORTED Furthermore, the terminal is able to determine from the Service Menu Message whether abbreviated dialling service feature such as Plus Code Dialling is supported by reading an Information Element "Address Information Map" 110. This element provides 10 the terminal with information as to whether the network is able to route the call using the "Address Information" IE. If the IE indicates that calls may be routed using data provided by the "Address Information" map, the network translates the, e.g., "+" symbol in the digit string to the appropriate international access code and routes the call accordingly. Conversely, if either the Service Menu indicates that no international 15 numbers are supported through the "Address Information' IE or the information element is simply not provided, then the terminal will indicate to the subscriber that the Plus Code Dialling feature is not supported by the network. The notification occurs when the subscriber, in an attempt to place an international call, enters the "+" key wherein a predetermined warning message is immediately shown on the terminal display 20 indicating that the feature is not operable. In the preferred embodiment, the implementation of the Plus Code feature should be universally supported by the operating standard by submission to a relevant standardization body such as (TIA TR 45.3) as, for example, an addendum to the existing Service Menu Message. FIG. 2 is a detailed exemplification of an "Address Information" map (for IE 110 25 of FIG. 1) suitable for use with the described embodiment In addition to the International Access Code information (Plus Code Dialling), the information element shown also identifies various other addressing information that can be supported the network. As an example, the National Number or country code can be mapped into the WO 00/62573 PCT/SEOO/00601 -7 Service Menu Message and used for abbreviated dialling such as, e.g., when the subscriber enters a designated key representing a special character such as "*", "/", "#" etc. or entering a number code in the digit string. Similarly, when dialling cellular numbers, the network code used for identifying a specific cellular network may be 5 abbreviated along with company phone extensions, for example. FIG. 3 illustrates a flow diagram of an exemplary procedure operating in accordance with the present invention, for notifying the subscriber when an abbreviated dialling feature such as international access code service (Plus Code Dialling) is not supported by the network. An operating terminal is initially camped on the DCCH, as 10 shown in step 300. The subscriber attempts to place an international call by entering a "+" followed by a digit string, as shown in call origination step 310. In step 320, the terminal makes a determination to identify whether the "Address Information" IE is available by reading the Service Menu Message on the control channel broadcast information. The Service Menu Message may be broadcast on either the F-BCCH or E 15 BCCH, wherein the broadcast of which decided by the operator. If the Service Menu Message is broadcast on the F-BCCH and is able to be read and the "Address Information" IE is not available, the subscriber is notified that Plus Code Dialling is not supported immediately upon entering the "+" key in the digit string. If the "Address Information" IE is present, a check is made to determine if the "Address 20 Information" is supported, as shown in step 330. This step occurs because it may be possible for the subscriber to originate a call prior to reading the E-BCCH (when the Service Menu Message is broadcast on the E-BCCH) since the IS-136 specification only requires the terminal to read the F-BCCH prior to performing a call origination. Similarly, if the "Address Information" is not supported, the subscriber is notified, e.g., 25 via the terminal display or recorded audio message, as shown in step 340. If the "Address Information" is supported, the call origination message is sent together with the number "Type", i.e., the number is designated as "international" in which the appropriate international access code is translated and the call is routed accordingly by the MSC, as shown in step 350.

WO 00/62573 PCT/SE0O/00601 In an additional aspect of the invention, notification of unsupported service features may be sent to the terminal by way of a Reorder/Intercept message with 'Cause' set to "Address Information not supported." As known by those skilled in the art, the Reorder/Intercept procedure is used to inform subscribers of the cause of the failure to 5 carry out an intended action, e.g., dialling a wrong number etc. Upon receipt of the Reorder/Intercept message, the terminal can use the same user interface as previously described to alert the subscriber in the form of a displayed message or audio message, for example. This procedure, unlike the previous technique, requires the use of a traffic channel resource in order to transmit the warning announcement which may not be 10 desirable. Although the invention has been described in some respects with reference to specified preferred embodiments thereof, variations and modifications will become apparent to those skilled in the arL In particular, the invention is not limited to networks operating in accordance with the IS-136 standard. The inventive concept is applicable to 15 networks having different broadcast information formats wherein the Service Menu Message may be adapted for use with, e.g., the GSM or personal digital cellular (PDC) standard. Moreover, the exemplary Plus Code Dialling method is not restricted to using the "+" key exclusively, since characters such as, e.g., the ""', "' or a predefined number code may be used to represent the various types of abbreviated dialling 20 supported by the "Address Information" IE. It is therefore, the intention that the following claims not be given a restrictive interpretation but should be viewed to encompass variations and modifications that are derived from the inventive subject matter disclosed.