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CN104683536B - Calling record system and the way of recording - Google Patents

  • ️Fri Jun 01 2018

CN104683536B - Calling record system and the way of recording - Google Patents

Calling record system and the way of recording Download PDF

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Publication number
CN104683536B
CN104683536B CN201310643417.5A CN201310643417A CN104683536B CN 104683536 B CN104683536 B CN 104683536B CN 201310643417 A CN201310643417 A CN 201310643417A CN 104683536 B CN104683536 B CN 104683536B Authority
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recording
recording system
call
main
sound
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2013-12-03
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CN104683536A (en
Inventor
王罡
邓佳翔
袁昕
刘日亮
王丽杰
邢云
王波
卢建国
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Melt Logical Science And Technology Of Intelligence (beijing) Inc Co
State Grid Corp of China SGCC
State Grid Beijing Electric Power Co Ltd
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Melt Logical Science And Technology Of Intelligence (beijing) Inc Co
State Grid Corp of China SGCC
State Grid Beijing Electric Power Co Ltd
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2013-12-03
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2013-12-03
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2018-06-01
2013-12-03 Application filed by Melt Logical Science And Technology Of Intelligence (beijing) Inc Co, State Grid Corp of China SGCC, State Grid Beijing Electric Power Co Ltd filed Critical Melt Logical Science And Technology Of Intelligence (beijing) Inc Co
2013-12-03 Priority to CN201310643417.5A priority Critical patent/CN104683536B/en
2015-06-03 Publication of CN104683536A publication Critical patent/CN104683536A/en
2018-06-01 Application granted granted Critical
2018-06-01 Publication of CN104683536B publication Critical patent/CN104683536B/en
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2033-12-03 Anticipated expiration legal-status Critical

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  • 238000012544 monitoring process Methods 0.000 claims abstract description 25
  • 238000000034 method Methods 0.000 claims description 24
  • 230000003068 static effect Effects 0.000 claims description 21
  • 230000005236 sound signal Effects 0.000 claims description 10
  • 230000008569 process Effects 0.000 claims description 9
  • 230000000737 periodic effect Effects 0.000 claims description 7
  • 230000002159 abnormal effect Effects 0.000 claims description 3
  • 230000005540 biological transmission Effects 0.000 abstract description 11
  • 238000013024 troubleshooting Methods 0.000 abstract description 3
  • 230000037452 priming Effects 0.000 abstract 2
  • 238000004891 communication Methods 0.000 description 33
  • 230000007246 mechanism Effects 0.000 description 11
  • 230000005284 excitation Effects 0.000 description 4
  • 238000010586 diagram Methods 0.000 description 3
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Abstract

The present invention provides a kind of calling record system and the ways of recording.The calling record system includes:Main recording system, for recording to call;Priming system for electrical teaching, for that can not record in main recording system during normal recording to call;And monitoring system, for monitoring the working condition of main recording system, and the working condition of the working state control priming system for electrical teaching according to main recording system.Calling record system according to the present invention can solve the problem of that recording quality difference causes information transmission inaccuracy to influence troubleshooting efficiency in the prior art.

Description

通话录音系统及录音方法Call recording system and recording method

技术领域technical field

本发明涉及通信领域,具体而言,涉及一种通话录音系统及录音方法。The invention relates to the communication field, in particular to a call recording system and a recording method.

背景技术Background technique

城区为了缩短故障抢修时间,建立了手持对讲机系统、电话录音系统、GIS系统、配网自动化系统和融合通信等应用系统,这些应用系统给城区供电公司的故障处理工作带来了很大的改善,但在使用过程中也发现了一些问题。In order to shorten the repair time of faults, urban areas have established application systems such as handheld intercom systems, telephone recording systems, GIS systems, distribution network automation systems, and integrated communications. These application systems have greatly improved the fault handling work of urban power supply companies. However, some problems were also found during use.

在通话录音过程中,由于所处环境的不同,声音信号质量差别较大,因此在进行录音时会存在录音质量差,甚至出现丢失部分录音内容的问题,从而造成信息传递不准确,导致后续进行故障处理时耗工耗时。In the process of call recording, due to the different environments, the quality of the sound signal is quite different, so the recording quality may be poor when recording, and even part of the recording content may be lost, resulting in inaccurate information transmission and subsequent follow-up. Troubleshooting is labor-intensive and time-consuming.

发明内容Contents of the invention

本发明旨在提供一种通话录音系统及录音方法,以解决现有技术中录音质量差导致信息传递不准确,影响故障处理效率的问题。The present invention aims to provide a call recording system and recording method to solve the problems in the prior art that poor recording quality leads to inaccurate information transmission and affects fault handling efficiency.

为了实现上述目的,根据本发明的一个方面,提供了一种通话录音系统,包括:主录音系统,用于对通话进行录音;备录音系统,用于在主录音系统无法正常录音时对通话进行录音;以及监测系统,用于监测主录音系统的工作状态,并根据主录音系统的工作状态控制备录音系统的工作状态。In order to achieve the above object, according to one aspect of the present invention, a call recording system is provided, including: a main recording system for recording a call; a backup recording system for recording a call when the main recording system cannot record normally recording; and a monitoring system for monitoring the working status of the main recording system and controlling the working status of the backup recording system according to the working status of the main recording system.

进一步地,主录音系统和备录音系统均包括静态录音模块和动态录音模块。Further, both the main recording system and the backup recording system include a static recording module and a dynamic recording module.

进一步地,动态录音模块包括:语音识别模块,用于确定是否有声音出现;静音时间模块,用于比较动态录音模块录音过程中的静音时间与设定静音时长;其中,在语音识别模块确定有声音出现的情况下,动态录音模块录音,并根据静音时间模块的比较结果确定是否停止录音。Further, the dynamic recording module includes: a speech recognition module, which is used to determine whether there is sound; a silent time module, which is used to compare the silent time and the set silent duration in the recording process of the dynamic recording module; wherein, in the speech recognition module, it is determined that there is When the sound appears, the dynamic recording module records, and determines whether to stop the recording according to the comparison result of the silent time module.

进一步地,主录音系统与通话设备之间通过逻辑链接方式链接,备录音系统与通话设备之间通过物理链接方式链接。Further, the primary recording system is connected to the call device through a logical link, and the backup recording system is connected to the call device through a physical link.

进一步地,主录音系统通过网络访问系统对通话设备进行录音,备录音系统通过数字中继线对通话设备进行录音。Further, the main recording system records the call equipment through the network access system, and the standby recording system records the call equipment through the digital trunk line.

根据本发明的另一方面,提供了一种录音方法,包括:启动录音系统对通话进行录音;监测主录音系统是否正常工作,当主录音系统处于非正常工作状态,启动备录音系统对通话进行录音,当主录音系统正常工作时,则关闭备录音系统。According to another aspect of the present invention, a recording method is provided, including: starting the recording system to record the call; monitoring whether the main recording system is working normally, and starting the backup recording system to record the call when the main recording system is in an abnormal working state , when the main recording system is working normally, turn off the backup recording system.

进一步地,启动录音系统对通话进行录音的步骤包括:监测通话设备中是否存在声音,如是,则开始录音;比较录音过程中的静音时间与设定静音时长,当静音时间大于设定静音时长时,则停止录音,并采用设定静音时长对通话设备进行周期性声音监测,当静音时长小于设定静音时长,则继续录音。Further, the step of starting the recording system to record the call includes: monitoring whether there is sound in the calling device, and if so, starting recording; comparing the silence time during the recording process with the set silence duration, when the silence time is greater than the set silence duration , then stop recording, and use the set silence duration to periodically monitor the sound of the calling device, and when the silence duration is less than the set silence duration, continue recording.

进一步地,采用设定静音时长对通话设备进行周期性声音监测的步骤包括:在周期性声音监测期间,若在第n周期发现有声音出现,则主录音系统恢复第n-1周期数据,录音从第n周期开始。Further, the step of performing periodic sound monitoring on the communication device by setting the silence duration includes: during the periodical sound monitoring, if a sound is found to appear in the nth cycle, the main recording system restores the n-1th cycle data, recording Start from the nth cycle.

进一步地,启动录音系统对通话进行录音的步骤包括:确定声音信号质量是否满足主录音系统录音要求,如是,则启动主录音系统录音,如否,则启动备录音系统录音。Further, the step of starting the recording system to record the call includes: determining whether the sound signal quality meets the recording requirements of the main recording system, if yes, starting the main recording system for recording, and if not, starting the backup recording system for recording.

进一步地,主录音系统采用网络访问系统对通话设备进行录音,备录音系统采用数字中继线对通话设备进行录音。Further, the main recording system uses the network access system to record the call equipment, and the backup recording system uses the digital trunk line to record the call equipment.

应用本发明的技术方案,通话录音系统包括主录音系统、备录音系统和监测系统。主录音系统用于对通话进行录音;备录音系统用于在主录音系统无法正常录音时对通话进行录音;监测系统用于监测主录音系统的工作状态,并根据主录音系统的工作状态控制备录音系统的工作状态。在对通话设备的通话进行录音时,如果声音信号质量好,则可以通过主录音系统进行录音,使得录音效率较高,信息传递速度较快,能够较快处理故障;当声音信号质量不好时,则可以通过备录音系统进行录音,从而提高录音质量,保证录音信息完全,保证录音信息传递的完整性。Applying the technical scheme of the present invention, the call recording system includes a main recording system, a backup recording system and a monitoring system. The main recording system is used to record calls; the backup recording system is used to record calls when the main recording system fails to record normally; the monitoring system is used to monitor the working status of the main recording system and control the backup The working status of the recording system. When recording the call of the communication device, if the sound signal quality is good, it can be recorded through the main recording system, so that the recording efficiency is higher, the information transmission speed is faster, and the fault can be handled faster; when the sound signal quality is not good , you can record through the standby recording system, thereby improving the recording quality, ensuring the integrity of the recording information, and ensuring the integrity of the recording information transmission.

附图说明Description of drawings

构成本发明的一部分的附图用来提供对本发明的进一步理解,本发明的示意性实施例及其说明用于解释本发明,并不构成对本发明的不当限定。在附图中:The drawings constituting a part of the present invention are used to provide a further understanding of the present invention, and the schematic embodiments and descriptions of the present invention are used to explain the present invention, and do not constitute an improper limitation of the present invention. In the attached picture:

图1示出了根据本发明的实施例的通话录音系统的工作结构框图;Fig. 1 shows the working structure block diagram of the call recording system according to an embodiment of the present invention;

图2示出了根据本发明的实施例的通话录音系统的主录音系统的录音流程示意图;以及FIG. 2 shows a schematic diagram of the recording process of the main recording system of the call recording system according to an embodiment of the present invention; and

图3示出了根据本发明的实施例的通话录音系统的备录音系统的录音流程示意图。Fig. 3 shows a schematic diagram of the recording process of the recording system of the call recording system according to the embodiment of the present invention.

具体实施方式Detailed ways

下文中将参考附图并结合实施例来详细说明本发明。需要说明的是,在不冲突的情况下,本申请中的实施例及实施例中的特征可以相互组合。Hereinafter, the present invention will be described in detail with reference to the drawings and examples. It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other.

如图1至3所示,根据本发明的实施例,通话录音系统包括主录音系统、备录音系统和监测系统。主录音系统用于对通话进行录音;备录音系统用于在主录音系统无法正常录音时对通话进行录音;监测系统用于监测主录音系统的工作状态,并根据主录音系统的工作状态控制备录音系统的工作状态。As shown in Figures 1 to 3, according to the embodiment of the present invention, the call recording system includes a main recording system, a backup recording system and a monitoring system. The main recording system is used to record calls; the backup recording system is used to record calls when the main recording system fails to record normally; the monitoring system is used to monitor the working status of the main recording system and control the backup The working status of the recording system.

在对通话设备的通话进行录音时,如果声音信号质量好,则可以通过主录音系统进行录音,使得录音效率较高,信息传递速度较快,能够较快处理故障;当声音信号质量不好时,则可以通过备录音系统进行录音,从而提高录音质量,保证录音信息完全,保证录音信息传递的完整性。When recording the call of the communication device, if the sound signal quality is good, it can be recorded through the main recording system, so that the recording efficiency is higher, the information transmission speed is faster, and the fault can be handled faster; when the sound signal quality is not good , you can record through the standby recording system, thereby improving the recording quality, ensuring the integrity of the recording information, and ensuring the integrity of the recording information transmission.

将主录音系统和备录音系统结合在同一通话设备内使用,就可以在信号质量好的情况下优先保证信息的传递速度,使得故障情况能够尽快被了解,并及时作出处理。在信号质量差的情况下就可以优先保证信息的完整性和准确性,从而为后续处理提供真实可靠的信息,使得后续的处理更加具有针对性。Combining the main recording system and the backup recording system in the same communication device can give priority to ensuring the transmission speed of information when the signal quality is good, so that the fault situation can be understood as soon as possible and dealt with in time. In the case of poor signal quality, the integrity and accuracy of information can be guaranteed first, so as to provide true and reliable information for subsequent processing, making subsequent processing more targeted.

主录音系统和备录音系统均包括静态录音模块和语音激励式的动态录音模块,操作人员可以根据需要选用静态录音模块或动态录音模块进行录音。Both the main recording system and the backup recording system include a static recording module and a voice-activated dynamic recording module, and the operator can choose a static recording module or a dynamic recording module for recording according to needs.

动态录音模块包括语音识别模块和静音时间模块,语音识别模块用于确定是否有声音出现;静音时间模块用于比较动态录音模块录音过程中的静音时间与设定静音时长。其中,在语音识别模块确定有声音出现的情况下,动态录音模块录音,并根据静音时间模块的比较结果确定是否停止录音。The dynamic recording module includes a speech recognition module and a silent time module. The speech recognition module is used to determine whether there is sound; the silent time module is used to compare the silent time during the recording process of the dynamic recording module with the set silent duration. Wherein, when the voice recognition module determines that there is a sound, the dynamic recording module records, and determines whether to stop recording according to the comparison result of the silent time module.

主录音系统与通话设备之间通过逻辑链接方式链接,从而保证信息录制和传递的快速性,备录音系统与通话设备之间通过物理链接方式链接,从而保证信息录制和传递的完整性。在本实施例中,主录音系统通过网络访问系统对通话设备进行录音,例如WinCap技术,备录音系统采用传统的并线方式通过数字中继线对通话设备进行录音。主录音系统采用WinCap技术,通过硬件设备网卡抓包的方式进行录音,该种录音方式可靠性高,成本低,性能强、可扩展性好,能够在设备与设备之间IP层面实现语音激励方式和静态方式两种录音方式。The main recording system and the communication equipment are linked through a logical link to ensure the rapidity of information recording and transmission, and the backup recording system and the communication equipment are linked through a physical link to ensure the integrity of information recording and transmission. In this embodiment, the main recording system records the call device through a network access system, such as WinCap technology, and the standby recording system uses a traditional parallel method to record the call device through a digital trunk. The main recording system adopts WinCap technology, and records through the network card of the hardware device. This recording method has high reliability, low cost, strong performance, and good scalability. It can realize voice excitation at the IP level between devices. There are two recording modes: static mode and static mode.

根据本发明的实施例,录音方法包括:启动录音系统对通话进行录音;监测主录音系统是否正常工作,当主录音系统处于非正常工作状态,启动备录音系统对通话进行录音,当主录音系统正常工作时,则关闭备录音系统。启动录音系统对通话进行录音时,需要首先确定声音信号质量是否满足主录音系统录音要求,如是,则启动主录音系统录音,如否,则启动备录音系统录音。According to an embodiment of the present invention, the recording method includes: starting the recording system to record the call; monitoring whether the main recording system is working normally, when the main recording system is in an abnormal working state, starting the backup recording system to record the call, and when the main recording system is working normally , turn off the standby recording system. When starting the recording system to record a call, it is first necessary to determine whether the quality of the sound signal meets the recording requirements of the main recording system. If so, start the recording of the main recording system; if not, start the recording of the backup recording system.

在启动录音系统对通话进行录音之前,还需要首先根据系统中的设置判断通过动态录音模块进行动态录音还是通过静态录音模块进行静态录音。当采用动态录音模块进行动态录音时,首先启动动态录音模块,然后监测通话设备中是否存在声音,如是,则开始录音;在录音过程中,通过静音时长模块内设定的静音时长与录音过程中的时间进行比较,当静音时间大于设定静音时长时,则关闭通信链路,停止录音,如果静音时间小于设定静音时长,则继续录音。当静音时间大于设定静音时长时,可以通过设定的静音时长对通话设备进行周期性声音监测。在采用设定静音时长对通话设备进行周期性声音监测期间,若在第n周期发现有声音出现,则主录音系统恢复第n-1周期数据,录音从第n周期开始。动态录音模块采用语音激励的方式进行录音,可根据人员的讲话录音,自动截取没有声音的空信息,打破传统的静态录音机制,从而为事故分析提供重要的声音资料,减少了编辑录音的时间。Before starting the recording system to record the call, it is necessary to judge whether the dynamic recording is performed through the dynamic recording module or the static recording is performed through the static recording module according to the settings in the system. When using the dynamic recording module for dynamic recording, first start the dynamic recording module, then monitor whether there is sound in the communication device, and if so, start recording; When the silence time is greater than the set silence time, the communication link will be closed and the recording will be stopped. If the silence time is less than the set silence time, the recording will continue. When the mute time is longer than the set mute time, periodic sound monitoring can be performed on the calling device through the set mute time. During the periodic sound monitoring of the calling device with the set silence duration, if a sound is found in the nth cycle, the main recording system will restore the data of the n-1th cycle, and the recording will start from the nth cycle. The dynamic recording module uses voice excitation to record, and can automatically intercept empty information without sound according to the personnel's speech recording, breaking the traditional static recording mechanism, thereby providing important sound information for accident analysis and reducing the time for editing recordings.

当系统选择采用静态录音模块进行静态录音时,则在通信链路打开的第一时间就可以通过静态录音模块对通话设备进行录音。静态录音设备不做静音判别,录音文件中包含静音。When the system chooses to use the static recording module for static recording, the call device can be recorded through the static recording module as soon as the communication link is opened. The static recording device does not judge silence, and the recording file contains silence.

在进行录音工作时,主录音系统采用网络访问系统对通话设备进行录音,备录音系统通过传统的并线方式采用数字中继线对通话设备进行录音。When performing recording work, the main recording system uses the network access system to record the call equipment, and the backup recording system uses the digital trunk line to record the call equipment through the traditional parallel method.

在完成录音之后,可以通过处理系统读取语音包,并对语音包进行混音处理,最后将混音后的录音文件写入语音文件进行传输或者播放。After the recording is completed, the voice packet can be read through the processing system, and the voice packet can be mixed, and finally the mixed recording file can be written into a voice file for transmission or playback.

下面以800M手持对讲系统为例对本发明的通话录音系统的工作过程加以说明。The following takes the 800M handheld intercom system as an example to illustrate the working process of the call recording system of the present invention.

800M录音系统由主录音系统和备录音系统组成,其中主录音系统采用WinCap技术对800M手持对讲系统进行录音,备录音系统采用传统并线方式通过数字中继线对800M手持对讲系统进行录音。The 800M recording system is composed of the main recording system and the backup recording system. The main recording system uses WinCap technology to record the 800M handheld intercom system, and the backup recording system uses the traditional parallel method to record the 800M handheld intercom system through digital trunk lines.

800M录音系统通过800M网关与800M手持对讲系统相连接。800M录音系统通过网关实时监测800M手持对讲系统中的信号状态,若信号状态处于良好或正常状态下时,录音系统自动监测主录音系统运行状态,判断主录音系统出否处于正常运行状态,若主录音系统处于正常运行状态,系统自动设置主录音系统为默认录音系统;若主录音系统处于非正常运行状态,系统自动设置备录音系统为默认录音系统。若信号状态处于差时,系统自动设置备录音系统为默认录音系统,采取并线方式通过数字中继线对800M手持对讲系统进行录音。通过上述方式可以确保无论800M手持对讲系统处于何种状态都可以对其进行录音操作。The 800M recording system is connected to the 800M handheld intercom system through the 800M gateway. The 800M recording system monitors the signal status of the 800M handheld intercom system in real time through the gateway. If the signal status is good or normal, the recording system automatically monitors the operating status of the main recording system to determine whether the main recording system is in normal operation. If the main recording system is in normal operation, the system will automatically set the main recording system as the default recording system; if the main recording system is not in normal operation, the system will automatically set the backup recording system as the default recording system. If the signal status is poor, the system automatically sets the backup recording system as the default recording system, and adopts parallel mode to record the 800M handheld intercom system through the digital trunk line. Through the above method, it can be ensured that no matter what state the 800M handheld intercom system is in, it can be recorded.

800M录音系统采用主录音系统后,根据录音系统中的设置判断采用录音机制采用动态录音(语音激励)还是静态录音方式对800M手持对讲系统进行录音。After the 800M recording system adopts the main recording system, according to the settings in the recording system, it is judged whether the recording mechanism adopts dynamic recording (voice excitation) or static recording to record the 800M handheld intercom system.

系统采用动态录音机制开始录音时,主录音系统通过动态录音模块与800M网关进行通信协商、建立通信通道并打开双方通信链路。例如,动态录音模块通过INVITE向800M网关发出进行通信协商信号,800M网关接收到信号之后,发出200OK信号表示收到请求信号并同意建议通信通道,然后动态录音模块发出ACK信号表示接到建立信号,并与800M网关之间建立通信通道,打开通信链路。动态录音机制在通信链路打开的同时第一时间监测800M手持对讲系统中是否存在声音。若有声音出现,系统开始录音,在录音同时主录音系统根据系统中设定的静音时间,监测通信链路中的声音是否满足所设定的静音时间,若满足静音时间要求,系统则关闭通信链路,停止录音。若不满足静音时间要求,系统则继续录音,直至满足静音时间要求为止停止录音。若通信链路中没有声音出现,主录音系统则根据系统中设定的静音监测时长为周期,进行周期性声音监测。在周期性声音监测期间,若在n周期发现有声音出现,系统将自动恢复n-1周期数据,录音n-1周期开始。在动态录音模块录音结束时,向800M网关发出BYE信号,标明录音结束,800M网关结束通信通道,并回复200OK至动态录音模块,完成录音。When the system uses the dynamic recording mechanism to start recording, the main recording system communicates and negotiates with the 800M gateway through the dynamic recording module, establishes a communication channel and opens the communication link between the two parties. For example, the dynamic recording module sends a communication negotiation signal to the 800M gateway through INVITE. After receiving the signal, the 800M gateway sends a 200OK signal to indicate that it has received the request signal and agrees to suggest a communication channel. Then the dynamic recording module sends an ACK signal to indicate that it has received the establishment signal. And establish a communication channel with the 800M gateway to open the communication link. The dynamic recording mechanism monitors whether there is sound in the 800M handheld intercom system at the same time when the communication link is opened. If there is a sound, the system starts to record. At the same time, the main recording system monitors whether the sound in the communication link meets the set silence time according to the silence time set in the system. If it meets the silence time requirement, the system closes the communication Link, stop recording. If the silent time requirement is not met, the system will continue to record until the silent time requirement is met and stop recording. If there is no sound in the communication link, the main recording system will perform periodic sound monitoring according to the period of silence monitoring set in the system. During periodical sound monitoring, if a sound is found in period n, the system will automatically recover the data of period n-1, and the recording period n-1 will start. When the recording of the dynamic recording module ends, a BYE signal is sent to the 800M gateway to indicate the end of the recording, and the 800M gateway ends the communication channel, and replies 200OK to the dynamic recording module to complete the recording.

若系统采用静态录音机制开始录音,主录音系统通过静态录音模块与800M网关进行通信协商、建立通信通道并打开双方通信链路,静态录音机制在通信链路打开的第一时间对800M手持对讲系统进行录音。静态录音机制不做静音判别,录音文件中包含静音。静态录音模块的录音方式与动态录音模块的录音方式相同,此处不再详述。If the system uses the static recording mechanism to start recording, the main recording system communicates with the 800M gateway through the static recording module, establishes a communication channel, and opens the communication link between the two parties. The system records. The static recording mechanism does not judge silence, and the recording file contains silence. The recording method of the static recording module is the same as that of the dynamic recording module, and will not be described in detail here.

800M录音系统采用备录音系统后,根据录音系统中的设置判断采用录音机制采用动态录音(语音激励)还是静态录音方式对800M手持对讲系统进行录音。After the 800M recording system adopts the standby recording system, according to the settings in the recording system, it is judged whether the recording mechanism adopts dynamic recording (voice excitation) or static recording to record the 800M handheld intercom system.

当系统采用动态录音机制开始录音时,备录音系统与800M网关通过中继线建立通信链路。动态录音机制在通信链路打开的同时第一时间监测800M手持对讲系统中是否存在声音。若有声音出现,系统开始录音,在录音同时主录音系统根据系统中设定的静音时间,监测通信链路中的声音是否满足所设定的静音时间,若满足静音时间要求,系统则关闭通信链路,停止录音。若不满足静音时间要求,系统则继续录音,直至满足静音时间要求为止停止录音。若通信链路中没有声音出现,主录音系统则根据系统中设定的静音监测时长为周期,进行周期性声音监测。在周期性声音监测期间,若在n周期发现有声音出现,系统将自动恢复n-1周期数据,录音n-1周期开始。When the system uses the dynamic recording mechanism to start recording, the standby recording system establishes a communication link with the 800M gateway through the trunk line. The dynamic recording mechanism monitors whether there is sound in the 800M handheld intercom system at the same time when the communication link is opened. If there is a sound, the system starts to record. At the same time, the main recording system monitors whether the sound in the communication link meets the set silence time according to the silence time set in the system. If it meets the silence time requirement, the system closes the communication Link, stop recording. If the silent time requirement is not met, the system will continue to record until the silent time requirement is met and stop recording. If there is no sound in the communication link, the main recording system will perform periodic sound monitoring according to the period of silence monitoring set in the system. During periodical sound monitoring, if a sound is found in period n, the system will automatically recover the data of period n-1, and the recording period n-1 will start.

当系统采用静态录音机制开始录音时,备录音系统与800M网关通过中继线建立通信链路,静态录音机制在通信链路打开的第一时间对800M手持对讲系统进行录音。When the system uses the static recording mechanism to start recording, the standby recording system and the 800M gateway establish a communication link through the trunk line, and the static recording mechanism records the 800M handheld intercom system as soon as the communication link is opened.

从以上的描述中,可以看出,本发明上述的实施例实现了如下技术效果:From the above description, it can be seen that the above-mentioned embodiments of the present invention have achieved the following technical effects:

1、保证故障抢修时,多种智能通信方式互通,保证无限制的沟通,缩短抢修时间。1. Guaranteed the intercommunication of various intelligent communication methods during the emergency repair of faults, ensuring unlimited communication and shortening the repair time.

2、促进信息的高效流转,使得传递指令准确,大大缩减了事故处理时间。2. Promote the efficient flow of information, make the delivery of instructions accurate, and greatly reduce the time for handling accidents.

3、为事故分析提供原始的音频资料。从而提高故障处理效率,提高工作效率。3. Provide original audio data for accident analysis. Thereby improving the efficiency of troubleshooting and improving work efficiency.

以上所述仅为本发明的优选实施例而已,并不用于限制本发明,对于本领域的技术人员来说,本发明可以有各种更改和变化。凡在本发明的精神和原则之内,所作的任何修改、等同替换、改进等,均应包含在本发明的保护范围之内。The above descriptions are only preferred embodiments of the present invention, and are not intended to limit the present invention. For those skilled in the art, the present invention may have various modifications and changes. Any modifications, equivalent replacements, improvements, etc. made within the spirit and principles of the present invention shall be included within the protection scope of the present invention.

Claims (7)

1.一种通话录音系统,其特征在于,包括:1. A call recording system, characterized in that, comprising: 主录音系统,用于对通话进行录音;Master recording system for recording calls; 备录音系统,用于在主录音系统无法正常录音时对所述通话进行录音;以及a recording system for recording said conversation in the event that the primary recording system is unable to record properly; and 监测系统,用于监测所述主录音系统的工作状态,并根据所述主录音系统的工作状态控制所述备录音系统的工作状态,所述监测系统还用于判断声音信号的质量,如果声音信号质量好,则通过所述主录音系统进行录音,如果声音信号质量不好,则通过所述备录音系统进行录音;A monitoring system, used to monitor the working state of the main recording system, and control the working state of the backup recording system according to the working state of the main recording system, and the monitoring system is also used to judge the quality of the sound signal, if the sound If the signal quality is good, the recording is performed by the main recording system, and if the sound signal quality is not good, the recording is performed by the standby recording system; 所述主录音系统通过网络访问系统对通话进行录音,所述备录音系统通过数字中继线对通话进行录音。The main recording system records the call through the network access system, and the backup recording system records the call through the digital trunk line. 2.根据权利要求1所述的通话录音系统,其特征在于,所述主录音系统和所述备录音系统均包括静态录音模块和动态录音模块。2. The call recording system according to claim 1, wherein both the main recording system and the backup recording system comprise a static recording module and a dynamic recording module. 3.根据权利要求2所述的通话录音系统,其特征在于,所述动态录音模块包括:3. The call recording system according to claim 2, wherein the dynamic recording module comprises: 语音识别模块,用于确定是否有声音出现;A speech recognition module for determining whether there is a sound; 静音时间模块,用于比较动态录音模块录音过程中的静音时间与设定静音时长;The silent time module is used to compare the silent time during the recording process of the dynamic recording module with the set silent time; 其中,在所述语音识别模块确定有声音出现的情况下,所述动态录音模块录音,并根据所述静音时间模块的比较结果确定是否停止录音。Wherein, when the voice recognition module determines that there is a sound, the dynamic recording module records, and determines whether to stop recording according to the comparison result of the silent time module. 4.根据权利要求1所述的通话录音系统,其特征在于,所述主录音系统与通话设备之间通过逻辑链接方式链接,所述备录音系统与所述通话设备之间通过物理链接方式链接。4. The call recording system according to claim 1, characterized in that, the main recording system and the call device are linked by a logical link, and the backup recording system and the call device are linked by a physical link . 5.一种录音方法,其特征在于,包括:5. A recording method, characterized in that, comprising: 启动录音系统对通话进行录音;Start the recording system to record the call; 监测主录音系统是否正常工作,当主录音系统处于非正常工作状态,启动备录音系统对所述通话进行录音,当主录音系统正常工作时,则关闭备录音系统;Monitor whether the main recording system is working normally. When the main recording system is in an abnormal working state, start the backup recording system to record the call. When the main recording system is working normally, turn off the backup recording system; 所述启动录音系统对通话进行录音的步骤包括:The step of starting the recording system to record the call includes: 确定声音信号质量是否满足主录音系统录音要求,如是,则启动主录音系统录音,如否,则启动备录音系统录音;Determine whether the sound signal quality meets the recording requirements of the main recording system, if yes, start the recording of the main recording system, if not, start the recording of the backup recording system; 所述主录音系统通过网络访问系统对通话进行录音,所述备录音系统通过数字中继线对通话进行录音。The main recording system records the call through the network access system, and the backup recording system records the call through the digital trunk line. 6.根据权利要求5所述的录音方法,其特征在于,所述启动录音系统对通话进行录音的步骤包括:6. The recording method according to claim 5, wherein the step of starting the recording system to record the conversation comprises: 监测通话设备中是否存在声音,如是,则开始录音;Monitor whether there is sound in the calling device, and if so, start recording; 比较录音过程中的静音时间与设定静音时长,当静音时间大于设定静音时长时,则停止录音,并采用设定静音时长对通话设备进行周期性声音监测,当静音时长小于设定静音时长,则继续录音。Compare the silent time during the recording process with the set silent time. When the silent time is greater than the set silent time, the recording will be stopped, and the set silent time will be used to periodically monitor the sound of the calling device. When the silent time is less than the set silent time , then continue recording. 7.根据权利要求6所述的录音方法,其特征在于,所述采用设定静音时长对通话设备进行周期性声音监测的步骤包括:7. The recording method according to claim 6, wherein the step of performing periodic sound monitoring on the calling device by setting the silence duration includes: 在周期性声音监测期间,若在第n周期发现有声音出现,则主录音系统恢复第n-1周期数据,录音从第n周期开始。During periodic sound monitoring, if a sound is found in the nth cycle, the main recording system restores the data of the n-1th cycle, and the recording starts from the nth cycle.

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US6868151B1 (en) * 1999-08-10 2005-03-15 Siemens Aktiengesellschaft Method and device for increasing the fail safety of information desks connected to exchanges
CN102932562A (en) * 2012-10-29 2013-02-13 携程计算机技术(上海)有限公司 Call center recording method and system based on Internet protocol (IP)

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