CN108701114A - Use the system and method for medical care precess system evaluation and selection health care professionals - Google Patents

Specific implementation mode

In the following detailed description of the invention, numerous specific details are set forth in order to provide to the more thorough reason of the present invention Solution.However, those skilled in the art can put into practice the present invention using the variation of following details.In addition, not having in the present specification Some well-known features are had a detailed description to avoid unnecessarily description being made to complicate.

Many embodiments of the disclosure can take the form of computer executable instructions, including by programmable calculator The algorithm of execution.However, the disclosure can also be put into practice with other computer system configurations.The some aspects of the disclosure can be with body It is specifically programmed, configures or is configured to execute the dedicated computing of one or more computer executable algorithms described below now In machine or data processor.Therefore, usually used term " computer " refers to any data processor here, and includes mutual Networked devices, handheld device (including palm PC, wearable computer, honeycomb or mobile phone, multicomputer system, are based on Processor or programmable consumption electronic product, network computer, minicomputer) etc..

The disclosure can also be implemented in a distributed computing environment, and wherein task or module are by being linked through a communication network Remote processing devices execute.In addition, the disclosure can be implemented in based on internet or cloud computing environment, wherein shared resource, Software and information can be supplied to computer and other equipment on demand.In a distributed computing environment, program module or subprogram Can be located locally in remote storage.The aspect of the disclosure described below can be stored or distributed on including magnetically and optically Readable and removable computer diskette, fixed disk, floppy disk, CD drive, magneto optical driver, tape, hard disk Driver (HDD), solid state drive (SSD), compact flash or nonvolatile memory computer-readable medium on and It is electronically distributed on the network including cloud.The data structure and data transmission of all aspects of this disclosure are also contained in In the scope of the present disclosure.

Although the disclosure is described especially in regard to doctor and/or medical professional, the present disclosure is not limited to any spies Determine to use in industry or professional domain;On the contrary, system and method provided herein can advantageously by other professionals or There are the personnel of particular professional knowledge to use in any given field.For example, the professional of every field may be used and carry herein System and method of confession, including lawyer, professor, accountant, contractor, banker etc..

The present invention provides by health care professionals distribute total value (for convenience and it is clear, hereinafter referred to as " letter Praise score ", but total value is not limited to numerical value by such title) come the system and method for assessing health care professionals. The system for providing this reputation can be referred to as " health care professionals' assessment system ".

There are two component parts for reputation:Overview data value and feedback data value.Overview data value is according to related doctor What the information of the advantages for the treatment of health professional (for example, medical college, publication, experience year etc.) was calculated.Feedback data Value be the feedback obtained from other health cares professional user and/or patient user according to health care professionals and approve come Calculate (for example, by the health care professionals provide to have obtained other health cares for the answer of health problem special The approval of industry personnel).

Reputation can be the sum of overview data value and feedback data value.Overview data value can be original overview data The conversion value of score or overview fractional data.Feedback data can be the weighted value of raw feedback data score.Reputation is just Face reflects overall condition of the every health care professionals based on advantage and from the approval obtained with patient of going together.Prestige point Number be patient provide a kind of understanding qualification of every health care professionals, medical practice knowledge and with patient or other The mode of medical professional's interactive quality.Therefore, patient user can find according to their credible evaluation and select profession Personnel.

The importance of the present invention is that this system or method perhaps may be used for assessing to be certified in actual life Health care professionals.All health care professionals are appeared in its true identity in social networks.Profession note Record or operation record can be obtained from public domain, can also be inputted by health care professionals oneself.All users can These profession records or operation record are accessed, and these profession records or operation record can be stored in system or server In.

Overview data include indicating multiple attributes of professional qualification and performance.After receiving overview data, overview number Above-mentioned overview data or information are identified according to computing module (it may include computer processor or is promoted by computer processor) Classification simultaneously assigns them to corresponding attribute (for example, medical college's information will be assigned to the attribute of educational factors).Computer root A value is distributed according to the information under particular community, or information is considered as to the variable for the function being pre-designed, to calculate particular community Under value.The value obtained from all properties is added and total value is referred to as original overview data value.

In one embodiment, include with the attribute selected is showed for reflection professional qualification:Educational factors, training because Element, academic appointment factor, recommends factor, achievement at committee's authentication factor, sense datum, publication factor, editorship factor Factor is attended with awards factor, committee's discipline factor, meeting, professional association participates in factor, hospital is subordinate to factor etc..But Factor listed above is simultaneously not exhaustive.Those skilled in the art can by addition they think performance to doctor, reputation and It puts into practice the contributive new factor of technical ability or if it is considered to these factors are less related can then to delete some because usually adjusting Above-mentioned factor.

Second component part of reputation is feedback data value.Raw feedback data value is to be based on individual health cares The feedback information of the interaction of the other users (such as other health care professionals or patient user) of professional and system And obtain.These feedbacks are quantified by computer processor.Such feedback can be special from patient user or colleague's health care Industry user provides.In one embodiment, the feedback information from patient user includes:By the patient in social networks with With, recommended by patient user, felt by patient by patient's addition, for the answer of healthy related problem as the doctor of patient It thanks or patient passes through Email, short message, sending out notice or in third party's social networks (such as types of facial makeup in Beijing operas net (Facebook) or push away special net (Twitter)) on share such answer with friend, (done for doctor by patient admission's reservation Public room accesses), by patient vote in and the relevant knowledge of specific subject.

The feedback or approval obtained from other colleague health care professional users can be endowed more weights, and can To be endowed value more higher than the feedback obtained from patient.Feeding back (and resulting feedback data value) can clearly include Expert's approval, i.e. the approval of the doctor of other qualified certifications, or may include other relative approvals.For example, such as Other health care professionals of fruit send message to a health care professionals, other health care professionals should The answer of health care professionals submits to other users or problem is submitted to the health care professionals, other medical treatment The health care professionals are added to his or she network by health professional, other health care professionals are same The health care is recommended in the answer or other health care professionals that meaning is created by the health care professionals on network Professional, higher value point will be assigned to the health care professionals.In addition, by a doctor to another one doctor into Capable approval, they put into practice in identical medical domain, may recognize than being engaged in the doctor of practice in same field It can be more reliable.The value obtained according to above-mentioned feedback and approval is added together as the second component part feedback data value is included in prestige Score.

Equally, feedback listed above and approval are also incomplete.Those skilled in the art can think such at them The more feedbacks of addition and approval when feeding back the performance for contributing to health care professionals, knowledge, confidence level or putting into practice technical ability Data.Or they can delete some feedback data entries listed above because these entries are less related.

Raw feedback data value can be allocated to the denumerable work of each of the value that reflection health care professionals participate in The summation of dynamic numerical value.Alternatively, can be according to distributing to denumerable movable function according to influencing such denumerable movable variograph Calculate such value.The value or function for distributing to each feedback are not limited to the example provided in embodiment.Those skilled in the art can Think that each feedback data entry distributes different values.It is each to calculate that those skilled in the art can also design different functions The value of feedback because they may think that certain variables should be endowed different weights, or should add its dependent variable The value of the feedback data is calculated to such function.Although the calculating of this modification may lead to different total values, They are still included by the present invention, and are all reflected to health care professionals and other health cares because these are calculated The feedback of the interaction of professional and patient or being similarly evaluated/considering for approval.

But it is static to be worth derived from feedback data not.It can be reduced with inactive.In order to avoid reducing, Health care professionals must earn more scores with a certain rate participation activity than required minimum participation point.Medical treatment is protected Strong professional can also be restored by participating in again from the obtained value of feedback.Therefore, the second composition portion of reputation Point, raw feedback data value is zoomed in and out according to contemporary property.It reflects the current of health care professionals' current knowledge Feedback.

Overview data and feedback data value can be converted to small range of numerical value in order to understand.In an embodiment party In formula, overview data are arranged in range 50-85, and feedback data value is arranged in range 0-20.Overview data and feedback The transfer function of data can be the different piecewise linear functions of each initial data.Therefore, reputation can calculate For the range of 0-100.But system, which can be reputation, is arranged maximum value.For example, in one example, reputation Maximum value is 99.

Fig. 1 is that (it can according to health care professionals' assessment systems 100 of the first illustrative embodiments of the disclosure With hereinafter referred to as " system 100 ") schematic diagram.As shown in Figure 1, the system includes such as network server 106, medical treatment Health professional assesses multiple components of application program 102 and data storage medium 104.These components are described below And can be located at identical equipment (such as server, mainframe, desktop PC (PC), laptop, movement set Standby (smart mobile phone or tablet computer), personal digital assistant (PDA), phone, mobile phone pavilion, cable box and any other equipment) Or it can be located at and be set by the difference that network (such as internet or cloud infrastructure) connects using the wiredly and/or wirelessly network segment It is standby upper.Those skilled in the art will recognize that can have with Last data storage medium 104 and run in equipment Health care professionals assess application program 102.

Health care professionals assess application program 102 can entirely or partly trustship on a server 106, and It can electronically be accessed by least one network system 108.Network system 108 may include any kind of network base Infrastructure, such as internet or any other wired, wireless and/or part cable network.As known in the art , server 106, application program 102 and network system 108 may include various hardware and software components to provide server 106 and application program 102 successful operation.In addition, system 100 may include any feature known in the art, characteristic, design And/or function is to further increase its efficiency.Application program 102 may include any computer-readable memory or database, It can be stored in any computer-readable medium, and can be subsequently can by computer device access.Application program 102 can be into One step includes or accessing can cause the computer program of any algorithm and/or function described in the processor execution disclosure to refer to It enables.Health care professionals assess application program 102 and may include or can access overview data computation module 103 and feed back Data computation module 105.

The system can also include one or more patient computer's equipment 110 and one or more health care professional peoples Member's computer equipment 120.Patient computer's equipment 110 and health care professionals' computer equipment 120 can be being capable of example Any computerized equipment such as communicated with application program 102 by network system 108.One or more patient computer's equipment 110 can be operated by the patient user of system 100, and one or more health care professionals' computer equipments 120 can To be operated by any health care professionals (or other professionals), such as primary care doctor, doctor, nurse, medical matters Personnel or other medical professionals or its any representative.

Data storage medium 104 is computer readable storage medium, can store to use for computer system Code and/or data any equipment or medium.This includes but not limited to volatile memory, nonvolatile memory, all As the magnetism and optics of disc driver, tape, CD (CD), DVD (digital versatile disc or digital video disk) etc are deposited Equipment is stored up, or other media of computer-readable medium that is currently known or developing later can be stored.Data storage medium 104 The profile information of health care professionals can be stored, which can be included and can be displayed in system 100 Webpage overview of the user as health care professionals.

As shown in Figure 1, can be carried from the storage data on public domain, third party, existing database and network server 106 For the data for health care professionals' assessment system 100.The user and health care professionals of patient device 110 set Standby 120 user can further input the data used for system 100.Application program is assessed in health care professionals After 102 receive these data, it will handle these data and be based on the data generation value.This value can be percentage or its The number of his form.Any form may serve to that such value is presented.

Fig. 2 is the side for assessing health care professionals for showing the first illustrative embodiments according to the disclosure The flow chart of method.This method can be executed or promoted using health care professionals' assessment system 100 shown in Fig. 1. Application program 102 is received from public numeric field data (it can referred to herein as " third party's data element ") or from medical treatment The overview data of the input (for example, using health care professionals' equipment 120) of health professional oneself.Application program 102 are received by patient device 110, health care professionals' equipment 120 about the movable anti-of health care professionals Data (for example, being used as the input to application program 102 by network server 106) are approved in feedback.

Overview data (the step for the multiple attributes for indicating professional qualification and performance is handled by overview data computation module 103 202).Overview data value can be the derived total value (step 204) from professional qualification and the relevant factor of performance.Example Such as, the factor of consideration may include:Educational factors, committee's authentication factor, sense datum, publication factor, are compiled training factor Volume position factor, academic appointment factor, recommendation factor, achievement and awards factor, committee's discipline record factor, meeting attend because Element, professional association participate in factor, hospital is subordinate to factor etc..Different weight and/or value are distributed into these factors, and each The summation of all end values of factor constitutes original overview data value.However, these factors are not a detailed inventory, when These factors contribute to or indicate performance or the reputation and when putting into practice technical ability of health care professionals, may consider many Other factors.

In addition, distributing to the value of each factor or function is not limited to the example provided in embodiment.The technology of this field Different values it will be readily understood that each feedback data and associated factor or attribute can be distributed to by personnel.In this way, such as this The function of the value for each attribute of calculating that text is provided can be adapted so that different variables or factor are endowed different power Weight, or its dependent variable is added to such function to calculate the attribute.Although the calculating of this modification may cause not Same total value, but they are still considered by the disclosure, because such calculate depends on health care provided herein The appraisal procedure of the advantages of professional.

In one embodiment, educational factors are the functions of medical colleges and schools's ranking of health care professionals' graduation. The clinical ranking and research ranking of school can be considered in the function.The medical colleges and schools of each institute that health care professionals participate in is all It contributes to this factor.The clinical ranking and research ranking of school can be obtained from the public information obtained via internet Or provided by third party's data, or can reside on the network server 106 or data storage medium 104 of system 100 In database, as long as ranking prestige Zhuo, and consistently it is applied to all health care professionals.However, this field Technical staff will be easy to understand from the disclosure, may include that its dependent variable contributive to medical college's reputation is herein to change The function (for example, publication of schoolman) of presentation and the end value for therefore influencing educational factors.In addition, health care is professional Learning performance of the personnel during he/her learns can also be the variable for influencing educational factors end value.

In one embodiment, training factor is the ranking of training hospital and the degree that health care professionals obtain Function (for example, if doctor obtains the doctorate in addition to MD or DO or MBBS or DDS or DMD, more scores It will be assigned).Equally, some other factors can be considered and as the variable of function, as long as these factors influence practice The reputation of doctor's project or the confidence level of degree.

In one embodiment, committee's authentication factor is each committee's certification that health care professionals obtain Total value.Each committee authentication record can distribute fixed value or function.Such as health care professionals how long it The preceding factors such as such certificate that obtain can influence the value of committee's authentication factor.

In one embodiment, sense datum is the function of the year of health care professionals' operation.Therefore, Health care professionals suspend the variable that the fact that operation can be taken into account and become function whithin a period of time.It can be with Maximum value is set to avoid more than this (or any other) factor.

In one embodiment, publication factor is the periodical or newpapers and periodicals that health care professionals deliver his works Reputation function.Variable included in this function can be ranking and the health care professionals of periodical or newpapers and periodicals The quantity for the article delivered.These publications can be obtained from public domain or by the input of health care professionals oneself. For health care professionals' input information, it may be necessary to the similar identifier of PubMed identifiers or publication.

In one embodiment, editorship factor be the ranking for the periodical that health care professionals serve as editor with And the function of the grade of editorship that health care professionals are serviced.For example, an if health care professionals It is the chief editor or associate editor of PubMed index periodicals, then he will obtain in editorship factor than holding office in Advisory Board Or higher value for responsible reader is served as on such periodical.

In one embodiment, academic appointment factor is the academic grade for appointing position that medical professional has taken office Other and health care professionals fulfil the function of the ranking of the mechanism of its appointment.For example, being served as in a top medical college of institute The higher rank of dean will be that health care professionals win higher value.

In one embodiment, recommendation information factor is the number and recommend the doctor that health care professionals are recommended Treat the function of the qualification of other health care professionals of health professional.The information can be from public domain and/or from clothes Business device 106 is obtained and (for example, recommending health care professionals by using health care professionals' equipment 120, can will be pushed away Information input is recommended to system 100 and can be accessed by server 106).

In one embodiment, achievement and awards factor are the functions of the confidence level of each achievement and awards.These become Amount may include:The awards obtain degree, the time of awards and the awards of health care professionals' acquisition that colleague approves Quantity.Sometimes, can be that each achievement or awards distribute a predetermined value.Therefore, achievement and awards factor can be simply As the total value of the score for each awards for distributing to health care professionals' acquisition.For example, if health care is professional Personnel have been put into selected doctor's catalogue, then predetermined value will be added to achievement and awards factor.Or if health care City or the best doctor in cities and towns were awarded in 2013 by professional, then may be higher to achievement and the addition of awards factor Predetermined value.

In one embodiment, professional association participate in factor be health care professionals be added each association can The function of reliability.These variables may include:Reputation of the professional association in colleague how, the scale of professional association and medical treatment The quantity for the professional association that health professional is added.

In one embodiment, it is hospital's ranking and the be subordinate to hospital of health care professionals that hospital, which is subordinate to factor, The function of quantity.As long as the ranking is in good standing, and is always suitable for every health care professionals, the ranking of the hospital It can be found in public domain.

With other relevant such factors of attribute and overview number of the qualification and performance of instruction health care professionals According to can be included in it is provided herein to obtain reflection health care professionals whole advantage and prestige value it is old In stating.

In one embodiment, overview data computation module 103 includes authentication means, allows health care professional people His/her overview data of member's certification, and this certification can be reflected in overview data value.For example, multiplier (for example, It can 1.1-1.8) be assigned to the value for each attribute verified by health care professionals oneself or verified.Alternatively, if Health care professionals verify overview data, then can certain scores be distributed to health care professionals.

From feedback or approve that the feedback data that is derived by is reflected from colleague health care professionals and patient Approve and assesses.This also reflects the appreciation degree that industry suggests them.Feedback data is by feedback data computing module 105 Manage (step 208).In one embodiment, feedback data value calculates as follows:

Feedback data value=raw feedback data score * time factors.

Feedback data value shows the matter that health care professionals interact with other health care professionals and patient Amount, quantity and recency degree.Raw feedback data can be stepped up with the interaction of the new unit of each instruction quality.For example, If the problem of health care professionals propose patient furnishes an answer and patient expresses appreciation (for example, being praised by sending Appreciate information or by recommending answer to other people), then score or value will be assigned to health care professionals.In addition, if This answer obtains the approval of other colleague health care professionals, then more scores will be assigned to answer supplier.

More specifically, value or function can be distributed to each feedback data, then these feedback data can be asked With to obtain the value of raw feedback data score.For example, feedback data may include:The health care profession in system 100 Personnel by the number of other patient users or other health cares professional user " following ", health care professionals from patient or The quantity for the recommendation that health care professional user obtains, the health care provider of oneself for being added to other patient users The office that the number of (for example, doctor), health care professionals are obtained by system 100 accesses the number of reservation, comes from Other users because understand the ballot quantity of specific subject, health care professionals because answer a question or provide it is certain with The thanks number for the patient user from system 100 that the relevant content of medical care problem obtains is carried by health care professionals The answer of confession for example by Email or is passed through by patient or other health cares professional user with 100 outer other staff of system The shared number of third party's social networks (such as types of facial makeup in Beijing operas net (Facebook) or push away special net (Twitter)).By in system 100 The answer that health care professionals provide can be shared by any known technology and these external users, any known technology Including for example by display answer the page in insertion tool for pass through social networks send Email, reprint (republishing) with it is shared (for example, share " sending the answer by Email " on types of facial makeup in Beijing operas net (Facebook), " like " on types of facial makeup in Beijing operas net (Facebook), " forwarding (Tweet) " answer etc. on pushing away special (Twitter)).

However, the approvals obtained from other colleague health care professionals (such as doctor) may be given than from trouble The higher value of feedback that person obtains.For example, if other health care professionals send to a health care professionals Message proposes that the answer of the health care professionals is recommended other users or will by problem, other health care professionals Question recommending gives the health care professionals, other health care professionals that the health care professionals are added to it (such as by " following (following) ", or their health care by being added in system 100 is special for the network of oneself The network of industry personnel), other health care professionals agree to that the answer of the health care professionals or other medical treatment are protected Strong professional recommends the health care professionals on the system 100, then it is special to the health care can to distribute higher value Industry personnel.This part of inventory is not exhaustive.It is contemplated that other this feedbacks of reflection health care professionals' movable mass Or approves and be included into the calculating of feedback data value.

Health care professionals, which update overview, can also increase the value of feedback data.But this participation is not from Other people recognizes.Nevertheless, such behavior can be endowed certain value and be included in feedback data value to encourage medical treatment Health professional updates his file and improves the communication between health care professionals and patient.

However, in one embodiment, raw feedback data will be reduced with inactive.In this case, most Whole feedback data can be obtained by the way that raw feedback data is multiplied with time factor.In this way, feedback data It can reflect the existing knowledge or responding ability of health care professionals.Rate of descent can be set, and can be arranged daily Minimum participation points so that feedback data value can maintain.If health care professionals keep not living whithin a period of time Dynamic state, then feedback data will be reduced, this will cause whole reputation to reduce.In order to avoid score reduces, health care Professional must be gone together in system 100 with other with obtaining than the minimum speed for participating in the more points of points required daily Health care professionals and patient user's participation activity.

If health care professional user keeps current state on the system 100, all previous contents are with stable Slow rate is decayed, this more offsets than lasting activity.When health care professional user becomes inactive, which can occur More rapidly, reversible decline.When doctor participates in again and generates more points by site activity, this decaying is reversed. Inactive time decaying can be set as suddenly declining within first short time, then will be by within the subsequent long period Decrescence few less value.Doctor can restore score by participating in again.

Overview data value and feedback data value are calculated in overview data computation module 103 and feedback data computing module 105 After (raw feedback data value * time factors), the total value (step 212) for being also referred to as credit score is obtained.If there is any Data entry changes, and system/computer processor will detect the variation and recalculate reputation (step from the beginning Rapid 216,220).Before detecting change next time, reputation is distributed into health care professionals' (step 214)。

Benefit from the detailed description it will be appreciated by persons skilled in the art that doctor's assessment system will there are many other purposes, And assessment system can be used for assessing other medical bodies or other professional services (such as medical institutions, lawyer etc.).

Definition

In this paper, we refer to user profiles for term " overview ", and it includes generally to the visible page of the public and/or letter Breath, the visible information of user specified only to the visible information of user oneself, only to user, user specify visible information and The sightless information of other users.In one embodiment, it in the overview of health care professionals, about profession and holds The information of industry record is opened to all users.User can be understood by checking the content in health care professionals' overview The professional standing and experience of health care professionals.In the overview of health care professionals, user can not only find Registration and license information, can also find the information such as professional knowledge, geographical location, publication, even health care The answer for the problem related with health that professional provided in the past.On the contrary, the personal information of patient user can be selected as private It is close and cannot be checked by other users.Only pass through the license of patient user, health care professionals could access patient The medical document that the health and fitness information of user or patient upload.

It may also be included in that in the disclosure without the other factors or variable specifically quoting or refer to provided herein In function, the range without limiting invention claimed.Therefore, other factors or variable can be further used for becoming letter A several parts is to assess health care professionals.It should be further noted that the present disclosure contemplates with additive factor It is added or is provided as needed more accurate assessment, the weight of instruction associated with various factors or variable can also be adjusted.

The specific example that the scope of the present invention is not limited to any one of these definition or in which refers to, and be intended to wrap Include the most typically concept embodied by these and other terms.

Example:Health care provider is assessed by providing reputation

This example illustrate protected by professional achievement based on health care provider and by patient and other medical treatment of going together The participation that strong supplier approves distributes reputation (numerical value) to assess health care provider's (example to health care provider Such as, doctor) system and method.However, following implementation be only the present invention exemplary application, systems described below and Method is completely suitable for other professionals and/or ISP.According to advantage and from other health care providers and The feedback of patient user, reputation represent the overall condition of health care provider.There are two component parts for reputation:Letter Condition data value and feedback data value.Reputation can calculate as follows:

Reputation=overview data value+feedback data value

Above-mentioned reputation can be by obtaining original overview data value and the Calais raw feedback data Zhi Xiang.Alternatively, Reputation can be the summation of the overview data value of weighting and the feedback data value of weighting.The overview data value of weighting and weighting Feedback data value can respectively pass through the piecewise linear function of corresponding original overview data value and raw feedback data value respectively It counts to obtain.In this example, piecewise linear function is designed to give initial contribution (that is, being existed by health care professionals Initial active/interaction in system 100) more weight to be to encourage the participation of health care professionals.Once reputation Reach some predeterminated levels (for example, it may be possible to 99 except score " 70 "), health care professionals just must be more and more Ground participates in the activity in system 100, to obtain the continuous points of reputation.

I. original overview fractional data is converted into overview data value and raw feedback data score is converted into feedback coefficient According to value

In this illustration, reputation is arranged in the range of 50-100, to be easy reason when being supplied to user Solution.In the range, overview data value is arranged to contribute about 50-85 points, and feedback data value is arranged to contribute about 0- 20 points.The impure linear function of function for converting overview data value and feedback data value, piecewise linear function. These transfer functions are designed in such a way that the effort that the initial build of point is spent is fewer than the subsequent stage.This method will encourage to cure Treat the initial participation of health professional user.But as described below, when overview data value and feedback data value are close to its full marks, Need more make great efforts and contribution can just make health care professionals user become best health care professionals user (such as With highest reputation).

Reputation can be limited by maximum value.For example, the summation of original overview fractional data and original feedback score can A value can be will produce, which will produce the corresponding transformed reputation more than maximum reputation;But it if sets This maximum reputation value has been set, then the maximum value of reputation can be set (for example, by prestige point using following formula Number is limited to 99 score of highest):

Reputation=minimum (overview data value+feedback data value, 99)

The impure linear function of the above-mentioned function that original value is converted to weighted value, piecewise linear function make It obtains in each continuous section, the proportional increase of transformed value (i.e. overview data value or feedback data value) needs continuously more The earth increases original value (i.e. original overview data value and raw feedback data value).For example, the first linearity range can correspond to from The range of 55 to 60 conversion value, and the increase (x) of original value may be needed to generate the increase (example of the conversion value of a point Such as, from 55 to 56,56 to 57, etc. until 60).(for example, corresponding to the model of the conversion value from 60 to 70 in the second linearity range Enclose), some multiples (A* of x may be needed by increasing a point (for example, from 60 to 61,61 to 62, etc. until 70) for conversion value X, wherein A>1) original value, such as in first segment needed increases by 1.5 times (1.5x).Similarly, in third linear Duan Zhongzeng Add a point (for example, corresponding to range of conversion value from 70 to 80) for conversion value may need x bigger multiple (B*x, Middle B>A), required original value increases by 3 times (3x) such as in first segment.May include any amount of linearity range, it is each linear Section corresponds to the range of conversion value.

Therefore, initial contribution (for example, being provided by the initial interaction of the health care professionals in system 100) can be by Weight highest.For example, first point (for example, since 50 and the increasing to 55) of the reputation in order to obtain conversion, medical treatment Health professional may only need the small size increase (such as) of raw score at 150 points.Health care professional people in system 100 Preceding several answers that member provides make reputation rise rapidly.The possibility of climbing of the back segment (such as from 70 to 90) of reputation It needs health care professionals to carry out the effort of appropriateness (largely to participate in for example, being calibrated to participate in activity in system 100 About one month).Highest score (for example, 90 points or more) becomes increasingly difficult to realize, and may need within some time It pays great efforts and participates in the reputation of activity-such as conversion on the system 100 and rise to 99 from 95 and may need to increase 800,000 points of original reputation score.

Original overview fractional data and raw feedback data score can be respectively converted into overview data value and feedback data Value.Then the score of conversion is added together to obtain reputation.

II:The calculating of original overview data value

Due to the membership information of many health care professionals be it is disclosed, can be from public domain (also referred to as " the Tripartite " data element) obtain overview data.Such information can be accessed and/or store within system 100 and be used To match with the overview data information inputted by health care professionals.Original overview data value is in instruction professional qualification With the summation of the value calculated under each attribute of performance.For example, these attributes may include:Educational factors, training factor, committee member It can authentication factor, sense datum, publication factor, editorship factor, academic appointment factor, recommendation factor, achievement and awards Factor, professional association participate in factor, hospital is subordinate to factor.Different value and the function for calculating these values be assigned to these because Element, and the summation of these points constitutes original overview fractional data.

However, factor listed above and non-exhaustive list, many other factors can be considered, when these factors help When the performance of health care professionals or reputation and operation technical ability, such as committee's discipline record, meeting attendance With other this factors.Numerical value can be endowed above-mentioned certain factors and be added in original overview data value.The skill of this field Different numerical value can be distributed to each in above-mentioned factor to obtain different total values by art personnel, but reflect doctor The advantages for the treatment of health professional is similarly evaluated/considers.

In addition, because may need to include certain variables and be weighted in different ways, can execute different Function calculates the value of each attribute.Although the calculating of this modification may lead to different total values, they are still by this Included by invention, because these, which are calculated, all reflects being similarly evaluated/considering to health care professionals' advantage.

For example, health care professionals can log in system by using health care professionals' computer equipment 120 The account of health care professionals in system 100 verifies the overview data in system 100.By verifying third party's element letter Breath, health care professionals can obtain the increase distributed to and be verified as effective each third party's data element by their own Value or weight (for example, 10%):

Original overview fractional data (for the doctor registered in a network)=

(1.1) the original overview fractional data generated by system before * verifications.Whole original overview data value is at computer The summation for the point that reason device is calculated and added under following each parameter:

Original overview fractional data=f (educational factors)+f (training factor)+f (committee's authentication factor)+f (experience because Element)+f (publication factor)+f (editorship factor)+f (academic appointment factor)+f (recommend factor)+f (achievement and awards because Element)+f (professional association participates in factor)+f (hospital is subordinate to factor).

In this example, educational factors are the clinical ranking and research ranking of the medical college of health care professionals' graduation Function.The medical college of each institute that health care professionals participate in all will be helpful to the factor.It can be from internet, third party Or the existing database on the network server 106 of system 100 obtains the clinical ranking and research ranking of school, as long as ranking is It is believable and be uniformly applied in all health care professionals.Educational factors can be calculated by the following formula:

Educational factors=[(A- clinics ranking) * B+ (A- studies ranking) * C]_{School 1}+..+[(A- clinics ranking) (A- is ground * B+ Study carefully ranking) * C]_{School n}

Wherein, the quantity of A=rankings school, or any fixed value is can be set as,

The fixed weight factor of the clinical ranking component part of B=educational factors, and

The weighted factor of the research ranking component part of C=educational factors.

Largest score can be set to adjust the weight of educational factors or any other factor in entire overview data value.

In this example, training factor is obtained by each of completing training, scholarship and degree apportioning cost for doctor .Training factor is determined by following formula:

Training factor=completion training (x points)+completion scholarship (y points)+completion removes MD or DO or MBBS or DDS or DMD Except doctorate (z points).

The value (for example, x, y and z) for distributing to the various component parts of the factor is adjustable to and gives different degrees not With weight and the value of the acquisition training that similarly reflection health care professionals obtain.

Committee's authentication factor can be the total value for every professional certificate that health care professionals obtain.Each committee Member's meeting authentication record can distribute fixed value or function.How long health care professionals obtain such certificate etc. before Factor can influence the value of committee's authentication factor.In one example, if health care professionals are professional from United States Medicine The certification of the professional acquisition committee of the committee (ABMS) or ophthalmology association of the U.S. (AOA), then will distribute certain amount of points.Rely on Professional Certification often increases primary certification, can all obtain additional points.

In this example, sense datum is by health care professionals from the postgraduate year of medical college or by actively holding What the year of industry determined.Formula is as follows:

The postgraduate year of sense datum=year experience point *

The factor can be assigned a maximum value and be included in the weight of personal overview data to adjust it.

In this example, publication factor is determined as follows:

Quantity+v points the * of the publication of publication factor=u points * peer reviews adds the quantity of publication

Can be that maximum value is arranged in publication factor.When health care professionals input publication, it may be necessary to PMID (PubMed identifiers or PubMed unique identifiers).System 100 will be by often from public addressable publication number The publication for the update health care professionals that more newly arrive is obtained according to library.

If health care professionals have been the editor or associate editor of PubMed index periodicals, if distribution is done Number.It can divide for a member of the Advisory Board as PubMed index periodicals and the responsible reader as PubMed index periodicals With more points.

If health care professionals can distribute several points in medical college teacher of the teaching.It can also be because being medical college Teacher and be medical college dean distribute points.

Recommendation information factor is the number that health care professionals are recommended and recommends the medical treatment in actual life The qualification of other health care professionals of health professional or the function of prestige.Or specific points can be given often A recommendation, and these points summation by be the recommendation factor value.The information can be obtained from public domain or from server 106 .

The recommendation factor is different from the recommendation that health care professionals obtain in system 100, such as in feedback data Under.These recommending datas be calculated according to feedback data because the recommendation that health care professionals user is obtained be In social networking system, for example, the health care professionals are recommended other by other health care professionals users Patient with answer they the problem of.

In this example, if health care professionals obtain some approvals or awards, it can give and count.Example Such as, if he appears in selected doctor's catalogue, a certain number of points can be distributed.If the catalogue have more popularity or Popularity (for example, US News doctor ranking, the top doctor's list in the U.S.), then can provide higher score.

10. professional association participates in factor:

Professional association participates in the function that factor can be the confidence level for each association that health care professionals are added.Become It is special that amount can be that reputation of the professional association in colleague, the scale of this professional association and health care professionals are added The quantity of industry association.A fixed value can also be distributed for each of health care professionals' participation tissue.For example, if Health care professionals are the members of doctor association, then can distribute several points.For each additional member identities, all can Provide more points.

11. hospital's membership

According to the input of public information or health care professionals, if health care professionals belong to it is best/most Top hospital (such as 17 before ranking), then can distribute several points.If health care professionals are under the jurisdiction of one big Hospital (such as ranking 1-100) can then distribute points.Other in the certain rankings being subordinate to for health care professionals Hospital can distribute less points.It is not under the jurisdiction of for unlisted hospital or any hospital, gives 0 points.Above-mentioned ranking System can be any public visit and the ranking system that enjoys a good reputation, as long as this use is consistent.

III. the calculating of raw feedback data value

Raw feedback data value indicates quality, quantity and the recency degree that health care professionals participate in system 100. Raw feedback data value is incrementally increased with the participation of the new unit of each of instruction quality.For example, if health care is professional Personnel for patient provide the problem of furnish an answer and patient express appreciation (for example, by transmission appreciate message or pass through to Other people recommend answer), then health care professionals will be distributed to by counting.It practises medicine together in addition, if this answer obtains other The approval of health professional is treated, then more points will distribute to answer supplier health care professionals.

In this example, all activities that not health care professional user participates in all are computable.Only with participation The relevant activity of quality can just be included in raw feedback data value.For example, when patient user follows health care professionals, recommendation Health care professionals are added as his doctor or health care provider, requirement and medical treatment guarantor by health care professionals Strong professional's reservation, to know that specific subject votes to health care professionals, thanks to health care because of answer Professional (such as types of facial makeup in Beijing operas net (Facebook) or pushes away special net by Email or in third party's social networks (Twitter)) share answer on friend, certain points will distribute to answer supplier health care professionals.

In addition, the approval obtained from other colleague health care professionals will be endowed higher value.For example, if its His health care professionals send message, other health care professionals by the health care to health care professionals The answer of professional recommends other users or by question recommending to the health care professionals, other health cares profession The health care professionals are added to themselves network in system 100, other health care professionals by personnel The health care is recommended in the answer or other health care professionals for agreeing to the health care professionals on the system 100 Professional, then the points of higher value will distribute to the health care professionals.

The overview of update health care professionals may result in the increase of the points in raw feedback data value.This is main It is to encourage health care professionals to update his archives and improve the communication between health care professionals and patient Measure.

Following table provides computable activity or the list of event, each of wherein with for counting sort of activity or event The counting project of generation is associated, and also associated with the certain amount of points distributed when each occur:

Table 1:It can be included in action and the event of raw feedback data point, each is related to a certain number of distribution points Connection.

As shown in table 1, it although many activities can be included in raw feedback data point, disagrees and answers as only commenting on answer The activity of case may not be that health care professionals accumulate points.

But raw feedback data value can be reduced with inactive.In contrast, overview data value is largely stable (only can just it change when health care professionals possess new publication or win new awards etc., this change Change will not occur daily).Therefore, raw feedback data value will lead to the frequent variation of reputation value.With it is inactive relevant This reduction under feedback data value, which can be designed as to be kept otherwise raw feedback data value, to be declined (slow) The continuous decaying always counted.

If health care professionals can not keep up with daily minimum participation score, health care professional user account will be by It is considered as inactive.In this case, time factor will be functioned to influence feedback data value.It more specifically, can be with It is calculated by the following formula feedback data value:

Feedback data value=raw feedback data points * time factors.

Time factor:

Time factor reflects health care professionals' the activity of the user of system 100.As health care professional people When member becomes inactive on the system 100, quickly reversible decaying occurs for score.When health care professionals participate in simultaneously again When generating more points by the activity in system 100, which will be reversed.The time decaying of inactive property can be not Some active initial periods generate significant decline (for example, the inactive feedback coefficient for causing to lose 50% in first 30 days According to value), then lose another value (for example, 40%) in another period (for example, following 11 months), in 1 year it is inactive it After reach and be maintained at 0.1.

In addition, multiplier can be associated with the state of health care professionals, and it is special to distribute to health care Industry personnel simultaneously contribute to raw feedback data to calculate.For example, if health care professionals be included in selected catalogue (for example, Doctor's catalogue etc.) in, then he can be assigned to have 1.4 multiples, and the accumulation of raw feedback data point will faster.At this In the case of kind, the feedback data value of health care professionals can calculate as follows:

Feedback data value=raw feedback data points * time factor * state multiples

As described above, when health care professionals become inactive, occur quick, reversible decline in feedback data value Subtract.However, when health care professionals participate in again and generate more points by the activity of system 100, it is this to decline Subtract and is reversed.Health care professionals can restore to feed back or approve score by participating in again.Again original after participating in Feedback or approve score return to before value, only reduce the point value of the decaying equal to some expendable attenuations, no Recoverable attenuation indicates that the number of days since last time activity has been multiplied by minimum participation required daily, such as:

The minimum participation of raw feedback data value-needs before the raw feedback data value of recovery=decaying (inactive)/ Number of days of its * since last time activity

Although discussing reputation mainly for numerical value herein, alternatively, reputation can also use such as star Symbolic indication.In one embodiment, reputation range star from 0 to 5 reflects health care professionals in system The colleague that is had been received in 100 approves and relevant public and other information, as described above, it is relevant public and other Information may include:Agreement, ballot from other health care professionals and recommendation;The experience time limit;Recommend their doctor Treat the quality of health professional;Educational information;Committee's certification;Other specialized capabilities;And thanks from patient user, Ballot and recommendation.Numerical result can be based on by giving the quantity of the star (or other symbols) of specific medical health professional (for example, as described above), wherein numberical range is associated with the quantity of star to be administrated (for example, 0-20=0 stars;21-40= 2 stars;41-60=3 stars;61-80=4 stars;81-100=5 stars).

It is supplied to the recommendation or ballot of health care professionals

In further embodiment, present disclose provides system and method, which allows expert user (such as " professional " etc.) determines domain of interest and professional knowledge, to prove themselves to these themes to third party With knowledge and interest, and for make they have an opportunity the professional knowledge for showing them and by create about these themes Content (including the form answered a question) system of expressing their interest interact.

Fig. 3 is that (it can be according to health care professionals' assessment system 30 of the embodiment provided by the disclosure Hereinafter referred to as " system 30 ") schematic diagram.System 30 includes that one or more user computer equipments 310 (are described herein For " patient computer's equipment "), one or more health care professionals' user computer equipment 314 (is described herein as " doctor Raw computer equipment "), network server 300 and data storage medium 304.User terminal 308 is (for example, can be on a computing device The web browser of display) user interface is provided, user, which can be voted or be searched for by the user interface and access them, feels emerging The content of interest and search doctor.Network server 300 can be electronically accessed more by least one network system 306 A computer equipment (for example, patient user's computer equipment 310, health care professionals' user equipment 314).Network system 306 may include any kind of network infrastructure, such as internet or any other is wired, wireless and/or part is wired Network.

Server 300 can be or any database including that can store and/or provide the access to information, such as electricity Subdata base, computer and/or computerized server, database server or usually can store data and connect take office Any network host of what type data networks.In addition, server 300 may include either distributed network or cloud computing ring The part in border.May include can store information any kind of electronics and/or computerized equipment as server 300, and be considered to be within the scope of this disclosure.Server 300 may include computer readable storage medium and for locating It manages data and executes the processor of algorithm, which includes any process and algorithm described in the disclosure.

The completely or partially trustship of network server 300 otherwise accesses multiple application logic component (examples Such as, ballot processing module 302).As those skilled in the relevant art understand, module shown in Fig. 3 can indicate can Execute software instruction collection and the corresponding hardware (for example, memory and processor) for executing instruction.As many in this field As well known, server 300, ballot processing module 302 and network system 306 may include various hardware and software groups Part, to provide the successful operation of server 300 and module 302.In addition, system 10 may include any feature known in the art, Characteristic, design and/or function are to further increase its efficiency.

System 30 can also include one or more patient computer's equipment 310 and one or more clinician computer equipment 314.Patient computer's equipment 310 and clinician computer equipment 314 can be can be for example via network system 306 and server Any computerized equipment of 300 communications.One or more patient computer equipment 310 can be by the patient user of system 30 (it can carry out voting or otherwise seeking information related with the professional user of system 30 using system 30 Any user, and need not be any treating physician or medical treatment and nursing person enlivens patient) operation, and one or more doctor Raw computer equipment 314 can by system 30 any clinician user (it can be any user assessed using system 30, and And may include any health care professionals, such as primary care doctor, doctor, nurse, medical worker or other medicine Professional or its any representative) operation.

Data storage medium 304 is computer readable storage medium, can be can store embody it is described herein Any equipment or medium of any one or more of method or function or the code and/or data being used by it.This includes but not It is limited to volatile memory, such as nonvolatile memory including semiconductor memory apparatus, such as erasable programmable is read-only Memory (EPROM), electrically erasable programmable read-only memory (EEPROM) and flash memory device, such as internal hard drive and removable The magnetic memory of disk and such as disc driver, tape, CD (CD), DVD (digital versatile disc or digital video light Disk) etc light storage device or other media that can store computer-readable media that are currently known or developing later.Number It can be included in network server 300 according to storage medium 304, or can be by network server 300 electronically It accesses.

Although computer-readable medium is shown as single medium in some embodiments, " computer can for term Read medium " may include store one or more instruction or data structure single medium or multiple media (for example, centralized Or distributed data base and/or associated cache and server).Term " computer-readable medium " is also understood that It includes that can store, encode or carry instruction performed by computer and computer is made to execute any one or more present invention to be Method or can store, encode or carry by these instructions using or with these instruct any of associated data structure Tangible medium.

Theme or operation field are set so that user votes

It can be determined by doctor oneself for the theme of ballot or operation field.Doctor can both determine his operation field, It can also determine that he carried out some researchs or had the interested field of publication in related field.If doctor is noting Without determining above-mentioned field during volume, then system 30 is also based on professional and peer review the publication of doctor to establish The list in such theme or operation field.In one embodiment, user (for example, patient user) can also select to add Frontier is voted to doctor.These options may be displayed in the last one frame, voter can fill in determine new theme or The new content (as shown in Figure 4) in operation field.

However, when system 30 generate for user ballot such list when, it is understood that there may be some it is relevant but with The operation of different term descriptions or theme.There is system 30 processing module 302 to be inputted with different as tissue, merge related Theme simultaneously provides theme different from each other.

Distinguish the ballot from doctor and the ballot from patient

Since each type of user may have more rational correlated inputs or other relevant inputs, come so distinguishing Ballot from operation medical professional and general patient user is critically important.For example, patient's ballot may be with doctor to patient Attitude assessment it is especially relevant.But when assessing the operation technical ability of doctor, patient may lack professional knowledge to provide more Objective assessment.

For this purpose, health care professionals can be identified as oneself to verify including authentication module in system 30 User.Authentication module can be included in ballot processing module 302 or can otherwise be voted-for processing module 302 It accesses, and may include or access the database with American Medical professional directories (for example, being stored in data storage Jie In matter 304) and with the profession of each operation medical professional show other relevant data.When medical professional registers Or when login system, authentication module usually requires that existing information in subscriber authentication system and provides relevant with its profession performance More information.However, in order to ensure that the accuracy and versatility of medical professional's qualification, all medical professionals will roots The public information or public log-on message (for example, the licensing committee in each state) announced according to just third party carry out certificate sieve Choosing.Such information can be stored in system 30 (for example, in data storage medium 304), and can respond new hair The public information of cloth and often update.When system 30 verifies medical professional's qualified operation at present, system 30 will allow Medical professional's ballot or the answer for agreeing to other medical professionals.

Voting user interface

Fig. 4 shows an example embodiment of the ballot screen that user can interact.The page can pass through Graphical user-interface element accesses.At the center of this page, the name and profession of medical professional are determined clearly. Doctor name in the following, there is multiple boxes to list the theme or operation field that user can vote.These theme of ballot or By doctor oneself or by system 30 according to the publication of doctor and other relevant informations, (such as Professional Committee demonstrate,proves in operation field Book) it determines.

However, the ballot separate computations that the ballot from patient user is thrown with qualified doctor.From patient voter's Ballot is classified as ballot of the doctor to the attitude of patient under each theme or operation field (as shown in Fig. 5 part 1s).Come The source for collecting these ballots is not provided from the ballot of patient.However, for the ballot from qualified doctor, system 30 is not Total votes are only provided, also provide that access to find out which doctor be current physician (for example, for user (doctor and patient) The doctor shown to user) ballot.Which not only provides the transparencies of voting process, and improve the credible of voting results Degree.For example, if doctor is voted by many doctors in same field or operation field, patient can have found that such ballot demonstrates Reputation of the doctor in related field.In addition, when source of voting is transparent, opinion is often more objective.

The basis of ballot can come from real life experience (such as seeing the doctor), or from the content for reading doctor's generation (for example, the answer for being provided by doctor and being asked on social networks by patient).In either case, this to score all It is the actual knowledge based on the operation skills and knowledge to doctor.

The displaying of ballot

Ballot processing module 302 handles the ballot thrown by user, is then presented in voting results show the page.Figure 5 show that voting results show the example embodiment of the page.Part 1 describes the theme or operation neck that doctor obtains ballot Domain.For example, in this illustration, doctor obtains about hip arthralgia, vaccine inoculation, diabetes, ACL damages and bee sting The ballot of theme.As previously mentioned, the ballot separate computations from doctor and patient.For example, in " hip arthralgia " this theme Under, current physician receives 50 parts of doctor's ballots and 50 parts of members vote (ballot from non-medical health professional user). The ballot source of this dispersion can help user to understand the approval that doctor obtains in colleague, while also confirm doctor and patient Communication skill.

Secondly, the identity for all 50 doctors of current physician ballot is all transparent for a user.For example, user The ballot of 50 doctors can be simply clicked on, and whom understands and votes to current physician under hip arthralgia theme.

Third, ballot are calculated in local, Quanzhou and the whole nation (such as nationwide, Quanzhou range or local scope). If doctor, in locally acquisition highest poll (for example, in top 10 of this area), such information will be provided in operation In the specific career field (such as the part 1 of Fig. 5, " diabetes " below) in field.If doctor possesses in China Highest votes (for example, 20 before the whole nation), these information will also be presented under the category (such as the part 1 of Fig. 5, " vaccine inoculation " below).This is helpful to the patient for being look for local doctor, he can go to see the doctor and do follow-up inspection. When he/her has extremely complex disease or health problem, the top ballot of national doctor can help patient seek it is specific It makes decision when medical services.

Third portion shows the relevant art and other themes that doctor's behaviour knows, but not yet receives and held at these The ballot in industry field.4th part shows the essential information of doctor, including name, profession, committee's certification, DocScore (can To be the external doctor's assessment system for showing physician specialty reputation or technical ability), photo and graphical user circle contacted with the doctor Surface element.

Finally, this voting results can be presented together with the other content that doctor provides, for example, provided before doctor Answer, prompt or model, license information that doctor possesses or publication list or the doctor associated network information therewith (the 5th part).In addition, voting results can be presented together with other statistical data of current physician, for example, following statistical data: The doctor has received how many " doctor's agreements " when furnishing an answer the problem of he issues to user, when the such answer of its offer The doctor have received how much the quantity (the 2nd of thanks from patient user or doctor and patient follower that they possess Point).The responsiveness (response) of doctor can also be presented.This assessment can be based on the problem of doctor answers and be carried by system For the problem of quantity in percentage.

System 30 can also provide the measure of the quality for the content that assessment doctor is presented.For example, coming when certain contents receive From when many " thanks " of patient, they will give doctor's medal at system, for example, bronze medal is used to thank more than 5, silver medal is used for More than 10 " thanks " and gold medal are used for more than 15 " thanks " (bottom of part 2).

These collection information based on separate sources have provided the complete of performance to current physician and operation technical ability to the user Face understands, and wherein patient has more sources to understand current doctor and determines whether he can further follow up doctor, for example, asking Ask one-to-one problem or reservation of seeing a doctor.

In addition, such voting results can also be together with other rankings or rating result based on different methods or basis It presents.For example, it may be possible to there is the advantages of another individual system is according only to doctor (for example, where he acquires an education, he possesses Which publication) doctor is assessed, and presented together with ballot.Therefore, how user understands doctor by patient and same Life of practising medicine is assessed.

The problem of being submitted to user furnishes an answer

In further embodiment, present disclose provides for by effectively and timely in a manner of to health problem (or The problems in any other ken) system and method that credible answer is provided.Inventive method and system provided herein Various aspects are intended to increase the reliability of the answer of healthy (or other) problem and reduce the response time.The present invention makes any patient (or other users) can solicit the answer of healthy (or other) problem in social network environment.In addition, user may search for With check and the relevant existing issue of required theme or operation field (and associated answer).

According to embodiment provided herein, answer only by have verification qualification (for example, holding the doctor of license) and The good professional of popularity provides in its respectively occupation.These answers also (such as are cured by other qualified professionals It is raw) management.Other professionals (such as doctor) may indicate that they agree to answer, to influence the confidence level of answer.Answer More " agreements " is obtained, answer will be presented to the user in answer list by more preferential (i.e. higher ranking).In addition, answering Case will provide in time.In one embodiment, answer will provide in 24 hours.

Fig. 6 is the system 60 for furnishing an answer the problem of submission to user according to the embodiment provided by the disclosure The schematic diagram of (it can hereinafter be referred to as " system 60 ").System 60 includes one or more user computer equipments 610 (being described herein as " patient computer's equipment "), one or more professional's user computer equipment 614 (be described herein for " clinician computer equipment "), network server 600 and data storage medium 620.Network server 600 can be by least one Network system 630 electronically accesses a plurality of clients (for example, the trouble with one or more patient computer's equipment 610 Person's user terminal;Clinician user end with one or more clinician computer equipment 614).Network system 630 may include any The network infrastructure of type, such as internet or any other wired, wireless and/or part cable network.

Server 600 can be or any database including that can store and/or provide the access to information, such as electric Subdata base, computer and/or computerized server, database server or usually can store data and connect take office Any network host of the data network of what type.In addition, server 600 may include either distributed network or cloud computing A part for environment.Any kind of electronics and/or computerized equipment that information can be stored can be included as server 600, and be considered to be within the scope of this disclosure.Server 600 may include computer readable storage medium and for locating It manages data and executes the processor of algorithm, which includes any process and algorithm described in the disclosure.

The completely or partially trustship of network server 600 otherwise accesses multiple application logic component (examples Such as, queue management module 602, issue handling module 604, commending contents module 606 and authentication module 608).Such as related field It will be understood by the skilled person that module shown in Fig. 6 can indicate executable software instruction and the correspondence for executing instruction Hardware (for example, memory and processor).As known in the art, server 600, module 602,604,606,608 May include various hardware and software components to provide server 600 and module 602,604,606,608 with network system 630 Successful operation.In addition, system 60 may include any feature, characteristic, design and/or function known in the art to further increase Its efficiency.

System 60 can also include one or more patient computer's equipment 610 and one or more clinician computer equipment 614.Patient computer's equipment 610 and clinician computer equipment 614 can be can be with server 600 for example via network system Any computerized equipment of 630 communications.One or more patient computer equipment 610 can be by the patient user of system 60 (it can seek any user of health related information, and need not be enlivening for any treating physician or medical treatment and nursing person Patient) it operates, and the one or more clinician computer equipment 614 can operate by any clinician user of system 60 (it can be any user being authorized to furnish an answer to open question, and may include that any health care is special Industry personnel, such as primary care physician, doctor, nurse, medical worker or other medical professionals or its any representative).

Data storage medium 620 is computer readable storage medium, can store embodiment method described herein Or any equipment or medium of any one or more of function or the code and/or data being used by it.This includes but not It is limited to volatile memory, such as nonvolatile memory including semiconductor memory apparatus, such as erasable programmable is read-only Memory (EPROM), electrically erasable programmable read-only memory (EEPROM) and flash memory device, such as internal hard drive and removable The magnetic memory of disk and such as disc driver, tape, CD (CD), DVD (digital versatile disc or digital video light Disk) light storage device, or other media of computer-readable media that is currently known or developing later can be stored.Data are deposited Storage media 620 can be included in network server 600, or can electronically be accessed by network server 600.

Although computer-readable medium is shown as single medium in some embodiments, " computer can for term Read medium " may include store one or more instruction or data structure single medium or multiple media (for example, centralized Or distributed data base and/or associated cache and server).Term " computer-readable medium " is also understood that It includes that can store, encode or carry instruction performed by computer and computer is made to execute any one or more present invention to be Method or can store, encode or carry by these instructions using or with these instruct any of associated data structure Tangible medium.

The certification of doctor's certificate

In system 60, answer is only provided by the medical practitioner with good prestige.Well-deserved reputation situation is required to doctor The raw any sanction not come into force or exemplary limitation.Doctor can not become quilt in any disclosed malpractice suit The side of telling.Term " doctor " is used to refer to any operation for providing any kind of medical services with wider meaning herein and cures Teacher or health care professionals.In addition, although the disclosure is described exemplary purpose for doctor and patient, originally Invention is not limited to use in any particular professional or professional domain.On the contrary, system and method provided herein are suitable for any give User's those of (submit a question) and professional in field or the personnel with particular professional knowledge (furnish an answer Those).

There is no the user of medical license or can not be answered by the user of system 60 without the clinician user of good prestige situation The problem of proposition.Therefore, to claim they be the user of the doctor with good prestige identity carry out verify be important.For This, system 60 includes authentication module 608, is identified as to be licensed by oneself with verification and practise medicine in certain compass of competency and at this The user of doctor with good prestige in compass of competency.

Authentication module 608 includes or Internet access includes the catalogue of doctor and the profession for the doctor for holding license with every Show the database (for example, being stored in the database in data storage medium 120) of other related data.When doctor is in system When registering or log in 60, authentication module 608, which must seek medical advice, the existing information in raw subscriber authentication system 60 and to be provided with his Profession shows relevant further information.However, in order to ensure the accuracy and versatility of doctor's qualification, all doctors are by certification Module 608 is according to information or the public log-on message by just third party's announcement for example, the license committee in each state is (as schemed Shown in 7, step 216) carries out certificate screening.Such information is stored in system 60, and is often updated to include newly sending out The public information of cloth.

If doctor verifies by screening and by authentication module 608 to answer a question, authentication module 608, which will pass through, is System 60 authorizes doctor's access right to furnish an answer to open question.This mandate of access problem is voidable, and with doctor Current good prestige situation is condition.If the good prestige situation of doctor changes and is no longer complies with requirement, system Doctor will be prevented to access open question, and this prevention will exist, until restoring good prestige situation.

In addition, with advantage, operation technical ability and professional performance in relation to some or all of information about doctor for all users (i.e. patient user and clinician user) can be transparent.Doctor identity (such as name, photo, place, profession and/or Any other identification information) it is displayed on beside the answer of his offer.By clicking the overview photo of doctor, user can access The overview of doctor simultaneously learns more about technical ability and certificate in relation to doctor.Complete transparency promotes the doctor using system 60 Trust between patient, and encourage the interaction between doctor and patient.In addition, when doctor agrees to that another one is cured in system 60 When the answer that raw user provides, his identity is also displayed on beside answer.User can equally learn more about agreement The doctor of answer and their professional certificate.

The registration user (for example, patient and clinician user) of system 60 has clear in social networks and related field Overview.Overview can be comprising generally to the visible page of the public and/or information, only to the visible information of user, only The visual information specified to the visible information of the specific user specified by user, by user and to the sightless letter of other users The overview of breath.The overview of doctor is typically visible all users of system 60.All users can check the letter of doctor Condition and the certificate that doctor can be found out.

Issue handling module

When user inputs problem or keyword (for example, using the computer equipment for being provided by system 60 and being shown in user Input frame in 610 graphic user interface) to solicit answer when, the string content in input frame will be by issue handling module (Fig. 7, step 202) and keyword will be extracted for 606 processing.The technology with extraction keyword is in related field for identification It is known, and any such technology can be by issue handling module 606 using for keyword extraction.Then by asking Topic processing module 606 is associated with single or multiple predefined theme labels by keyword, and predefined theme label can be deposited It stores up in the database in such as data storage medium 620.Such theme label may include disease name, therapy, The set in diagnosis, surgical procedure, hot issue, operation field etc..Theme label can by meaning or form be closely related Term it is associated so that the theme label for being applied to the term of changeable-shaped refers to identical theme.For example, theme label may It is associated from the different expression of misspelling, odd number and plural form and same term.Accordingly, with respect to the close of specific subject Relevant term can be organized together by theme label.System 60 has stored a large amount of accumulation of these theme labels, And these theme labels are further organized by group ID.

Organize the tissue theme that ID is more more advanced than theme label, and the number that can be stored in data storage medium 620 According in library and associated with related subject label.In one embodiment, group ID can be disease name, each to organize ID and close It is associated in the set of the theme label of the symptom of disease, the state of an illness, side effect, treatment, operation and drug.This higher level Information tissue for provide it is various in the case of related content function it is critically important because related content can be from shared identical group It is extracted in the content library of ID.

Incidence relation between problem, theme label and group ID is together with problem and its answer by storage (for example, storage In data storage medium 620).Problem will be based on patient by theme label and group ID tissues by issue handling module 606 The request of user from database extraction (for example, user continue RELEASE PROBLEM before similar problem is presented).For example, when using When family is wanted to search for certain specific contents, he can merely enter a keyword, and issue handling module 606 will identify the keyword And match it with existing label, and extract related problem and answer from database and show related content.If There is no similar existing label, then system 60 can provide the content that identical group of ID is shared with requested content.

It furnishes an answer in a timely mannner

The answer that health problem is provided in a manner of timely and is effective is extremely important.The problem related to health care is usually It needs quickly to be answered.For certain health problems, it may be necessary to take some actions in time.Patient would generally answer from quick In it is benefited a great deal, and answer not in time may be use it is little or do not use at all.It quickly answers and also contributes to mitigate by one Anxiety caused by a little suspects.System 60 prevents or significant reduction problem is trapped in system 60 for a long time without being answered Possibility.In one embodiment, all problems will all be answered in 24 hours proposed by the user in system 60.For Ensure that problem is answered in time, system 60:

A. flow is reduced by starting to issue forward direction user presentation similar problem and the answer of new problem in user;

B. according to reversed time sequential organization problem, wherein problem most ancient in system is placed on the problem of submitting to doctor The top of list;

C. problem is sent Xiang doctor, and improves the efficiency of system, doctor is the expert with problem related field;

D. similar unsolved problem is provided physicians with after doctor answers a question;

E. because answering accessory problem or needing urgent the problem of answering and give doctor's reward or integral.

F. if problem is not answered for a long time, patient user is notified to change the selection of problem to him/her.

1. reducing flow by the way that similar problem is presented to user before user issues new problem.

System 60 can ensure that problem is answered within short time such as 24 hours.System 60 can effectively and quickly carry A kind of mode for answer is to avoid the problem that processing (being sent to doctor) has been answered in system 60.Implement at one In mode, user (mainly patient user) will be presented with identified by system 60 (for example, by issue handling module 606) with The similar or related problem list of the problem of user just issues.

Related problem previously may have been answered and with the related subject label distributed by issue handling module 606 and Group ID is collectively stored in system 60 (for example, being stored in data storage medium 620).Their associated answer is also marked respectively Note and classification.According to correlation select to show to user before answer the problem of.Correlation is by system 60 (for example, by asking Topic processing module 606) by analyze associated with the existing issue stored in system 60 theme label and with currently ask Associated theme label is inscribed to determine.The problem of answering in the past and current problem have the theme label of common ground more, are System 60 will determine that there are the correlations of higher degree between former problem and current problem.

In addition, each answer can be assigned an answer score.Answer score reflects the confidence to answer content.It answers Case score can be based on many factors, including:A. the reputation of author;B. " agreement " that the answer is obtained from other clinician users; C. " thanks " that the answer is received from patient user;D. the number that the answer has been shared with other users;E. answer length (compared with Long answer has more details, and will be given higher score).Such answer score can be appointing for above-mentioned factor The function of what combination.When calculating answer score, these factors can be endowed different weights.Answer score can be by problem Processing module 606 generates, or the independent tool by including in system 60 generates.

With the rank order of the value of correlation and answer score based on theme label, the list by related previous problem is in Now give user's (for example, being shown in patient computer's equipment 610).The highly relevant of associated answer with high answer score is asked The ranking of topic can be very high, therefore can be shown in the top of relevant issues displayed page.But user finally determines the problem of proposition Whether fully answered.In one embodiment, existing correlation is presented to the user on relevant issues displayed page to ask After topic and/or its associated answer, the problem of some users can determine them, is answered and is stored in system 60, and And they will not continue to issue the problem.In this way, some flows, data storage and redundancy will be reduced.However, such as The problem of fruit user determines him is there are no being answered, then system 60 will allow user to continue to issue his/her new problem.

In general, user can be answered with RELEASE PROBLEM for any doctor.However, in order to improve efficiency, implement at one In mode, 60 classification problem of system simultaneously sends a question to the doctor that profession is claimed in related field or operation.System 60 is also Specific doctor can be allowed a user to specify to answer a question.

2. according to reversed time sequential organization problem, wherein problem most ancient in system is placed on the top-of problem list Queue management

The time that queue management module 602 (Fig. 6) is submitted based on problem operate be woven in group it is to be answered in system 60 Problem.Therefore, the time that problem is not answered in system 60 is longer, and system 60 will distribute higher priority to the problem It (is answered) with processing.In addition, queue management module 602 is also operated to select to wait to answer a question and be presented to individual physician User.Using the tissue of queue management module 602, clinician user will can't see very long list of not answering a question (for example, institute The pending list that do not answer a question).But doctor will present in problem and only see queue on the page (as shown in Figure 8) Management module 602 is those of doctor's selection problem (for example, speciality, position or other correlations based on doctor consider).

Queue management module 602 compiles list to be answered a question based on considered below:A. submission time:Most ancient asks Topic is given is presented the priority presented on the page in problem;B. patient user is to the particular/special requirement quickly answered:According to user The quickly request of process problem, this problem will be labeled and be automatically moved at the top of list or at the top of list;C. with doctor The relationship of the raw profession claimed:Queue management module 602 will send the problem in its profession under default situations Xiang doctor;D. doctor Geographical location:Queue management module 602 by send a question to automatically with issue the problem patient user it is closer The doctor in geographical location;E. whether doctor provides the similar interior perhaps answer of similar problems before:Queue management module 602 will The problem of he has shown that knowledge can be sent Xiang doctor.

3. sending problem to doctor that is professional or putting into practice relevant issues in this field and shortening the response time

Doctor can specify him/her to have professional knowledge or feel the field more comfortably answered a question.If doctor uses Profession is not stated at family, then system 60 will be based on his/her License Info and publication and distribute professional label to the doctor.Profession Label can be associated with doctor, such as in the overview of doctor, can be stored in the database in system 60 or can To be accessed by system 60.This profession label allows queue management module 602 only to send Xiang doctor relevant to ask with his professional It inscribes and doctor is allowed to answer him and feel more comfortable problem.But this professional screening is optional, and doctor can be in problem The problem of page selection checks the problem for the profession for being only from himself or comes from all spectra is presented.

4. showing similar problem Xiang doctor after doctor answers relevant issues

In addition, after doctor answers a problem, it can present and similar not answer Xiang doctor in the message of push The problem of list (for example, this problem can be pushed to clinician user equipment 614 by queue management module 602).Pass through The list that the same category described in the page and the similar problems of organizational technology's acquisition is presented in relevant issues is presented with to user.

5. providing physicians with reward or integral because high priority problems or accessory problem is answered.

Reward system can be established to encourage doctor to answer further problems, especially when the unanswered problem in system 60 By it is overstocked when.As shown in Fig. 8 (part 2), by answering more problems, doctor have an opportunity to be rewarded or integrated (for example, The double bonus point in daily participation points).In addition, because answering the high priority or burning issue in system 60, reward points Clinician user can be assigned to.The state or the ranking in system 60 that these reward points can be used for increasing doctor, or can quilt Being supplied to can be counted using doctor as the doctor's assessment system or commending system of the factor of assessment, ranking or recommendation doctor. System 60 can be integrated with such assessment or commending system or be otherwise communicatively coupled, increased from there through promoting State or ranking provide benefit to the doctor to answer a question in system 60.

6. if problem is not answered for a long time, patient user is notified to change the selection of problem to him/her.

In one embodiment, system 60 should be answered based on problem time restriction monitors problem.It is such Time restriction can be determined according to the flow of server.When problem is not answered in this time restriction, system 60 Problem publication user will be sent messages to, his/her his/her problem is still not answered with prompting.System 60 can be with The selection changed problem to user and again attempted to.

The page is presented in answer

After problem is answered, answer will be handled by system and be presented in answer is presented to patient user's (example on the page Such as, when user uses 610 login system 60 of patient device) (as shown in Figure 9).Other users can also pass through search key It accesses answer and the page is presented.It is presented on the page in addition, the related content of problem can also be presented on answer by system 60.For example, The top doctor in related operation field, relevant health prompt, relevant administration information etc. can be presented in answer and is presented on the page User.

Fig. 7 is to show that the problem of being submitted to user that is used for according to the first illustrative embodiments of the disclosure furnishes an answer Method flow chart.As shown at step 200, user can be asked by the user interface provided on patient device 610 to issue Topic.In step 202, inputs problem in user and keyword in input content after extracting, connect by issue handling module 606 Receipts and process problem.Then keyword is matched with the theme label being formed and stored in before in system 60.If built One or more matchings are stood, then these labels will be assigned to the problem, and incidence relation will be stored in data storage In medium.This association can be based on the content matching between keyword and label, because the input problem in frame is as being System can recognize that the character string of form received.

These theme labels can identify the different expression of misspelling, odd number and plural form and same term.Cause This, though keyword in problem may misspelling or theme label is expressed with different terms if can be in same subject mark Sign tissue and correct classification problem.

For example, patient user inputs a problem:" what pectoralgia and reason short of breath be" system 60 is then from asking In topic extract keyword " reason ", " pectoralgia " and " short of breath ", and with existing tag match." pectoralgia " and sheet " short of breath " Body can be existing theme label.Or problem another theme label can be distributed thus, such as " heart attack ", because Pectoralgia and it is short of breath be heart attack classical symptom.If user misspells " pectoralgia ", system 60 still can identify it simultaneously The problem is associated with correct theme label " pectoralgia ".In addition, system 60 can also by medical terminology " myocardial infarction " with Theme label " heart attack " is associated, and wherein the former is the medical terminology that doctor uses " heart attack ".In addition, being System 60 can also be by the theme label phase of the problem and such as " pericarditis ", " hypertrophic cardiomyopathy " or " mitral valve prolapse " etc Association, because pectoralgia is also the common and possible symptom of these diseases.

After first order label, problem can further be assigned to a group ID, for example, " angiocardiopathy ".And this " heart Vascular diseases " group ID may include related with the symptom of angiocardiopathy, treatment, operation, drug, health prompt, dietary recommendation etc. Content, problem and answer.

Therefore, in the examples described above, theme label " reason ", " pectoralgia ", " short of breath ", " heart attack ", " pericardium It is scorching ", " hypertrophic cardiomyopathy " and " mitral valve prolapse " the problem of offer can be provided.Meanwhile this problem is also assigned One group ID, i.e. " angiocardiopathy ".Here the theme label used in example is not exhausted, and related field Technical staff will readily appreciate that, can come by subject classification problem using other such theme labels, and therefore will be related Problem is associated with and organizes together.

Group ID is critically important for similar or related content is presented on the answer presentation page.Since presentation is related to problem Content belong to identical group of ID.

After system 60 handles the problem, it will continue to send a question to doctor and solicits answer.But it will ask Topic is sent to before doctor, and system 60 takes some measures effectively to handle and generate the answer of problem.First, in order to accelerate Answer is delivered, and unnecessary flow should be avoided, for example, avoiding having answered before processing or wherein similar problems have been The problem of being solved.Therefore, system 60 provides the machine rethought in the forward direction user (mainly patient user) of RELEASE PROBLEM Meeting.The step includes presenting just to have been issued with user by what system 60 (for example, by issue handling module 606) identified to patient user The problem of similar or related problem list (Fig. 7, step 204).These existing relevant issues are together with their respective labels It is stored in together in system 60 with theme (for example, being stored in data storage medium 620).Issue handling module 606 is based on The multiple labels associated with them distributed by system 60 are come these existing issues of tissue.

The maximally related existing issue of the problem of delivery request system 60 of similar problems (and its answer) obtains and is issued List.Such correlation is calculated by system 60 by analyzing and matching the label between existing issue and current problem. The list of related previous problem will be presented with the descending of correlation.For example, can show first and there is complete phase the problem of publication Similar problems with label and answer.Then then the similitude of analyzing tags is presented shared the existing of most respective labels and asks again Topic.If problem cannot match with the similar problems based on label correlation, in input identical group of ID of problem Appearance will be presented to the user.

After being presented previous problem, user can select to make final decision, to determine that his or her problem is It is no to be answered.In the present embodiment, after checking the existing answer presented, some users may determine theirs Problem has been solved, and they will not continue to RELEASE PROBLEM.In this way, at least a certain amount of unnecessary flow will It is reduced, and system 60 saves time and space with to furnish an answer the problem of not yet answer.But if user determines The problem of his the problem of, is not answered, and system is by allowing user to continue to issue his/her.

After problem is issued by user and is handled and is marked by system 60, it will be by queue management module 602 with reversed Time sequencing places (step 206) in the queue.Then, queue management module 602 will be based on being stored in system 60 or by being The 60 addressable information (for example, doctor's overview data) about doctor of uniting selectively to send problem Xiang doctor.According to right To the mapping of the appropriate and relevant speciality of doctor, problem can be sent to doctor for the analysis of problem and problem concept.These are asked Topic is selectively presented to doctor and answers a question with allowing more efficient and higher quality because it is provided the problem of be for doctor Interest and profession and customize (for example, by doctor is sent to the problem of proposition from the patient in same city or community) and Doctors can answer a question more efficiently and of one's own accord.These problems be only presented to permit and the doctor that enjoys a good reputation simultaneously And (step 208) can be accessed by it.Certificate information can be obtained in step 216, and the good of doctor can be authenticated in step 218 Good prestige.In step 210, problem will present in problem and be presented to doctor (as shown in Figure 8) on the page.

Fig. 8 is the webpage or other graphic user interfaces (" the problem presentation page ") that system 60 can be used to be presented Xiang doctor Diagram.It includes that can be used by clinician user to input the Text Entry 801 of text that the page, which is presented, in problem, can not only be provided Answer can also represent oneself RELEASE PROBLEM, or input keyword come the problem of searching for, theme, user or other content.In text This input frame 801 in the following, there are one frame (third portion), from doctor from request health prompt (mean beauty, diet, The notes that short doctor in the fields such as exercise or child-bearing writes, can be supplied to user when user logs on to system 60, Or short message or E-mail transmission can be passed through).The problem of needing to answer (the 4th part) is listed below in text box.Problem The problem of page (the 5th part) is also provided to having answered is presented additional answer is provided and the answer provided is provided Option.

The 4th some examples that the page is presented in problem describe the problem how to be presented to doctor.Although the page is presented in problem 4th part illustrates only a problem, but can have more than one such unanswered problem to be presented to doctor in the 4th part It is raw.Such unanswered problem list can be (to be stated by his/her or distributed by system) phase with the profession of doctor Pass or the problem related with different majors.System 10 can be with default setting to send the problem only in the profession of doctor To doctor.

The problem of being presented to doctor is classified and is provided by queue management module 602, and is ranked up based on considered below:

A. submission time:If problem is trapped in system 60 for a long time, it is more likely sent to doctor, and more It possibly is present at the top for the problem list that problem is presented on the page.

B. patient user is to the particular/special requirement quickly answered:System 60 can be user setting option to ask quickly to return It answers.According to such requirement, which will be labeled and handle automatically first, and be placed on the problem presentation page and present The problem of queue top.

C. the relationship for the profession stated with doctor:As previously mentioned, doctor can determine that his profession or system 60 can be He distributes profession.If doctor does not specify whether he merely desires to receive in the problems in himself profession, system 60 will be given tacit consent to Ground sends the problem in its profession Xiang doctor.But doctor the problem of can selecting to answer other than his profession.Problem In system 60 in the presence of long-time, doctor can be provided reward because of furnishing an answer.

D. the geographical location of doctor:As shown in figure 8, doctor can see the geographical location of the user of request answer.In addition, System 60 (that is, queue management module 602) will preferably send a question to have and more be connect with the patient user for issuing the problem The doctor in close geographical location.By the communication between the patient and clinician user that support same geographic area, this will be the function Patient finds the doctor that he/her likes in same community or short distance community and creates chance.Equally, doctor can be by this It links up to develop future services.

E. whether doctor provides similar interior perhaps to the answer of similar problems in the past:All due to all problems and answer In system 60 be labeled, therefore doctor provide answer and health prompt can be recorded in system 60.If doctor carries Having supplied some under certain theme labels, doctor is considered as in the specific subject by related interior perhaps answer, system 60 with health Or in topic it is encyclopedic (for example, by the way that doctor is associated with specific subject label).Therefore, system 60 can be to doctor The problem that hair tonic send the knowledge being had shown that with him closely related.

After process problem, queue management module 602 will select some problem based on above-mentioned consideration and send it to Specific doctor.As having weighed above-mentioned part or all of Consideration as a result, these problems are also with particular order or arrangement It presents.This can be realized by distributing a value for each Consideration or calculating a function of such a value.Therefore, Each problem can obtain the total value of the points calculated under each consideration, and total value determines and is presented to asking for doctor The sequence of topic.

In addition, the time (upper left corner in the 4th part) that system 60 can be provided with display problem, therefore doctor knows problem Be suggested how long.It is also shown in FIG. 9, if doctor (he/her) thinks that another one doctor is expert and is to answer this to ask The more preferable candidate of topic, then doctor can also select the question recommending to another doctor.The function can be helped problem It is directed to the doctor with correct profession, and shortens the response time.

The 5th part of Fig. 8 also shows the problem of other doctors have answered.Doctor can provide another in the 5th part A answer or he can agree to existing answer.This will be helpful to the confidence level for the answer that assessment doctor provides.

After a problem is answered by one or more doctors, answer will be sent back to server 600 and be stored in example In data storage medium 620.As described herein, system 60 will handle these answers and for each answer distribute theme label and Group ID.Answer will present in answer after by processing and classification and be presented to the user (step 212) on the page.

Fig. 9 shows the addressable webpage of any user or other graphic user interfaces (" answer presentation pages of system 60 Face ").As shown in figure 9, there are two the answers (part 2 and third portion) provided by qualified doctor.This is an example The mode of card shows how answer is presented.Each problem can have many answers provided by doctor.The presentation of answer Sequence can be based on answer score.

Answer score is the numerical value or other values that system 60 distributes to each answer, to reflect the confidence water of answer content It is flat.Answer score is based on following acquisition:A. the reputation of answer author;What b. answer obtained from other clinician users is " same Meaning ";C. " thanks " from patient user that answer receives;D. the number that answer has been shared by user;E. the length of answer is (more Long answer has more details, and can obtain higher score).Such answer score can be the function of above-mentioned variable End value.The above variable can be endowed different weights to calculate such answer score.

In addition, the answer that clinician user provides is associated with theme label respectively according to the content of answer, and these are led Topic label is presented (Fig. 9, part 2 and third portion, the baseline of frame) together with answer.This is similar with the label process of problem.System System 60 will extract keyword from answer and handle and match them with theme label.By theme label and answer phase Be associated with and recorded in system 60 such association (for example, by by answer and with the associated storage of theme label in number According in storage medium 620) after, system 60 can extract answer when answer related with theme label is requested.For example, In the step of similar problems are presented in the forward direction user that user continues RELEASE PROBLEM, problem is not searched only for, also search matching theme mark The answer of label is simultaneously presented to user.The relevant issues of associated answer with high answer score will be more likely to It is presented to the user on the existing page (or be arranged ground higher or otherwise in the sequence that answer is presented give priority).

In addition, answer is presented together with the identity of the doctor to furnish an answer.As the part 2 and the 3rd of the page is presented in answer Shown in part, the name and photo of doctor are presented together with the answer with doctor to proposed problem.In addition, accessing in system 60 Doctor's overview directly links the certificate being provided to allow patient to understand doctor.In addition, if patient user answers doctor Case pleases oneself and wants follow-up, proposes further problems or preengage to see the doctor, then system 60 provides the visit done so to patient It asks.

Also show " agreement " that the answer of doctor receives from other doctors (expression that can be agreed to provide, such as logical Cross the button clicked labeled as " agreement ").In the upper right corner of Fig. 9 part 2s, it shows that how many doctor agree to the answer, and And the identity of the doctor of these " agreements " is also supplied to user.It is listed by clicking Fig. 9 part 2s and the third portion upper right corner Any " agreement " doctor overview photo, user is recognized that the identity and row of the more doctor about every " agreement " The confidence level of doctor.

As shown in Fig. 9 part 2s and third portion, " thanks " graphical user-interface element is provided, and patient uses Family can click it to express appreciation to the doctor to furnish an answer.System 60 counts " thanks " quantity that doctor receives. On the one hand, it can be that system 60 is used for assessing the factor that doctor shows that this " thanks ", which count,.If doctor receives more senses It thanks, system 60 is generated to the more favorable assessment of doctor.On the other hand, this " thanks " also contribute to the quality of assessment answer.Such as Upper described, answer receives more thanks, and answer will receive higher answer score, this will so that answer in showing queue on It moves and (that is, answer will come higher position, is provided in the sequence for the answer for being shown to user so as to cause answer higher excellent First grade).

In the part 1 of Fig. 9, beside problem, user is also an option that " concern " problem.It is asked by paying close attention to one Topic, user can notify update related with the particular problem by system 60 automatically.For example, if being provided under this problem New answer, user will be notified automatically these new answers.Such notice can be supplied to user by system 60, for example, logical It includes that or can pass through Email, text in patient user's equipment 610 to cross notice when user logs on to system 60 Or any other such electronic notification technology provides.

In addition to the answer of the problem on the page is presented in answer, other related contents are also presented to help user to obtain to phase Comprehensive understanding (Fig. 7, the step 214) of pass problem.For example, the top doctor (the 4th part) in related operation field, relevant issues (the 5th part) and related subject (the 6th part) are likely to appear in answer and present on the page.Commending contents module 604 will be completed This task.

Furnish an answer the top doctor name for presenting and being listed on the page according to the match condition of the profession of doctor and theme label It is single.In addition, doctor can be assessed by the approval that their profession performance and doctor are obtained from other users.Content pushes away Any doctor's assessment or ranking system can be accessed by recommending module, to obtain related evaluation information.Top doctor with matching profession Raw (for example, being determined according to assessment or ranking information) will be presented in answer to be presented on the page.

Relevant issues and related subject are provided by commending contents module 604, and commending contents module 604 will be associated with content Theme label (being stored in the content of the information in data storage medium 620, problem/answer, group ID, theme etc.) with Match with the relevant theme label of problem.The theme label that content and problem are shared is more similar, and content is displayed on answer and is in Possibility on the existing page is bigger.In the case of the content of the shared matching label of problem, can be presented on it is identical can Content under identification group ID.

Virtual consultation

In further embodiment, present disclose provides for virtual between patient and health care professionals The system and method for consulting.

Figure 10 be according to the embodiment that is provided by the disclosure for Virtual Medical health care consultation system 1000 (its Can hereinafter be referred to as " system 1000 ") schematic diagram.As shown in Figure 10, system 1000 includes trustship at least partly in net Virtual consultation application program 1002 on network server 1006 and data storage medium 1004.These components are described below simultaneously And it can be located in identical equipment (for example, server, mainframe, personal computer (PC), laptop, mobile device (smart mobile phone or tablet computer), personal digital assistant (PDA), phone, mobile phone pavilion, cable box and other equipment), or The distinct device using wiredly and/or wirelessly part connection by network (for example, internet or cloud infrastructure) can be located at On.

Virtual consultation application program 1002 can entirely or partly trustship on server 1006, and can be by extremely A few network system 1008 electronically accesses.Network system 1008 may include any kind of network infrastructure, Such as internet or any other wired, wireless and/or part cable network.As known in the art, server 1006, application program 1002 and network system 1008 may include various hardware and software components to provide server 1006 and answer With the successful operation of program 1002.In addition, system 1000 may include any feature, characteristic, design and/or letter known in the art Number is to further increase its efficiency.Application program 1002 may include any computer-readable memory or database, can be with It is stored in any computer-readable medium, and can be accessed by computer processor.Application program 1002 can be wrapped further Include or access the computer program instructions that processor can be caused to execute any algorithm and/or function described in the disclosure.Virtually Consulting application program 1002 may include or can access one or more virtual consultation databases, can for example be stored in number According in storage medium 1004.

The system can also include one or more patient computer's equipment 1010 and one or more health care professions Personnel computer's equipment 1020.Patient computer's equipment 1010 and health care professionals' computer equipment 1020 can be energy Enough any computerized equipments for example communicated via network system 1008 with application program 1002.One or more patient counts Calculating machine equipment 1010 can be operated by the patient user of system 1000, and one or more health care professionals calculate Machine equipment 1020 can be operated by any health care professionals (or other professionals), such as primary care physician, doctor Life, nurse, medical worker or other medical professionals or its any representative.

Data storage medium 1004 is computer readable storage medium, can store to use for computer system Code and/or data any equipment or medium.This includes but not limited to volatile memory, nonvolatile memory, all As the magnetism and optics of disc driver, tape, CD (CD), DVD (digital versatile disc or digital video disk) etc are deposited Equipment is stored up, or other media of computer-readable medium that is currently known or developing later can be stored.Data storage medium 1004 can store virtual consultation relevant information, including for example can be used for the overview letter of the health care professionals of virtual consultation Breath and the overview and/or health related information of patient user for system.

Virtual consultation application program 1002 provides interface for patient's (using patient computer's equipment 1010) and doctor It treats the live video between health professional's (using health care professionals' computer equipment 1020), voice and/or chats It and the inbox based on Email are seeked advice from.

Patient can log in by using patient computer's equipment 1010 or otherwise access virtual consultation application journey Sequence 1002 initiates the virtual consultation with the health care professionals user of system 1000.Application program 1002 can ask to suffer from Person inputs response problem or information of other prompts are used for health care professionals to obtain during virtual consultation Background information and/or document.For example, the reason of application program 1002 can ask user to provide description virtual consultation first is defeated Enter information.Then patient can just seek consulting doctor with input information (for example, using keyboard or other input equipments) to describe him Treat one or more problems of health professional.

Application program 1002 further can provide an interface to patient, a file be added by the interface, for void It is used by health care professionals during quasi- consulting.For patient computer's equipment with integrated or associated camera machine 1010, photo can be shot or select photo from 1010 photo library of equipment, then added for being used during virtual consultation.Patient Available alternative document can be selected (for example, related record or alternative document with health) by patient on computer equipment 1010 And attachment is uploaded to be used during virtual consultation.

After the attachment for receiving the reason of patient accesses and/or any user selection, application program 1002 can permit Perhaps patient user chooses whether to need live consulting or " inbox " or the consulting based on Email.The live consulting of selection starts It by video, voice and/or is chatted with the health care professionals that use health care professionals' computer equipment 1014 It live virtual consultation.Health care professionals (for example, doctor) can online and by application program 1002 actively Ground can carry out virtual consultation, or can be arranged to be seeked advice from the basis of " at someone's beck and call ".

When patient user submits the request to live virtual consultation, application program 1002 can be attempted based on the defeated of patient The consulting reason entered is (for example, by selection with particular professional knowledge or the doctor trained in the field of patient problems or inquiry Treat health professional), patient for ask the sequence of other patients of virtual consultation, patient whether be system priority user (for example, there may be different subscription layers by booking reader or paying customer-, such as) and/or these any combinations considered will Patient connect with health care professionals.In addition, patient can select the specific medical health care for carrying out virtual consultation with it special Industry personnel, in such a case, it is possible to patient is notified when health care professionals can seek advice from, and application program If 1002 arrange slightly when can further provide for scheduling tool cannot provide health care professionals in patient admission Virtual consultation afterwards.

When patient waits for application program 1002 to match patient with health care professionals (for example, by using electricity Sub-information, prompt etc. contact health care professionals by computer equipment 1014), application program 1002 can be aobvious to user Show the relevant information of virtual consultation reason inputted with patient.For example, application program, which can access, is stored in data storage medium Information in 1004 is to find the answer to associated interrogation or problem.

Once health care professionals have been contacted to and have received virtual consultation request, application program 1002 provides boundary Face by patient's (use patient computer's equipment 1010) and health care professionals (based on health care professionals Calculate machine equipment 1014) between carry out Instant-Counseling.Interface may include the video transmission of patient and/or health care professionals (for example, coming from 1014 addressable camera of patient device 1010 and/or health care professionals' equipment), audio transmit (example Such as, 1014 addressable microphone of patient device 1010 and/or health care professionals' equipment is come from) and/or for patient The chat interface of text based chat communication between health care professionals.In addition, being provided by application program 1002 Interface allow health care professionals to receive the attachment that is provided via patient computer's equipment 1010 by patient.

During virtual consultation, application program 1002 can be provided to health care professionals for recording and executing official communication The various tools ask.For example, application program 1002 can provide in virtual consultation interface for inputting health care professional people The notes of member and/or observation result are to be attached to the tool of the case history of patient.In addition, application program 1002 can provide at electronics Square tool for promoting or enabling the communication of the prescription information from health care professionals to patient, for searching and showing The pharmacy information in neighbouring pharmacy, other health cares professional user for patient to be recommended to system 1000 and be not system The recommendation tool of the health care professionals of 1000 user.During virtual consultation provide and/or generate it is any in this way Information can be for example stored in data storage medium 1004 and in system 1000 patient and/or health care it is special Industry personnel are associated.

The record of the virtual consultation provided by system 1000 can be stored and can further make it to other doctors It is available to treat health professional (for example, health care professionals user of system 1000), to carry out peer review.Examine doctor The various aspects of virtual consultation, such as appropriateness of medical treatment can be assessed by treating health professional, the definition of patient education and can The integrality and quality of operability and file.The health care professionals of system 1000 can be used using these comments It scores at family.

Health care professionals can be recompensed because virtual consultation is provided by application program 1002.Reward can To be based on each consulting basis, pot life basis etc..Similarly, patient user can on the basis of each consulting, ordering On the basis of purchase (such as booking reader can receive monthly or the virtual consultation of some preset quantities of other times section) etc. it is logical System 1000 is crossed to pay virtual consultation.

System and method provided herein can be integrated or otherwise be incorporated in single platform with by medical services It is delivered to user.For example, health care professionals' assessment system (for example, as about shown in Fig. 1 and Fig. 3 and described), For provide the problem of user is submitted answer (for example, as about shown in Fig. 6 and it is described) system and/or for promoting System into virtual consultation can be integrated into patient and the addressable single platform of health care professionals (for example, profit With patient computer's equipment and health care professionals' computer equipment), it is internet-accessible to be passed through by user Single portal realizes the delivering of various functions and medical services.

Referring again to Fig. 1, in another aspect of the present disclosure

Baseline-major part function that 1.PHR/EHR constitutes system is related to EHR.Its " the text for being functionally similar to operating system Part system ", and as interactive basis.

2. all services that reservation operations system (OS) provides on PHR/EHR:

A. it dispatches

I. this may be coupled to PHR/EHR, but can also work independently of PHR/HER

B. information { this is one " module " }

I. health prompt

Ii. health examination table

Iii. application program is graded

Iv. drug is graded

V. to the answer of problem

C. Communications service { this is one " module " }

I. asynchronous text message (security message)

Ii. short message/chat is synchronized

Iii. audio/speech meeting

Iv. video conference

D. { this is one " module " } is serviced

I. pharmacy agreement

Ii. diagnostic test room agreement

E. payment transaction { this is one " module " }

I. this may be coupled to PHR/EHR, but can also be run independently of PHR/HER

F. it manages

I. Identity Management

Ii. management is accessed

G. rule are closed

I. safety closes rule

Ii.HIPAA closes rule

H. technical support

I. mobile device is supported

Ii. browser is supported

3. in addition to the service of above-mentioned disclosure, " standard application " (i.e. " (out of of out-of-the-box can also be added The box) application program " default application on-such as smart mobile phone) and " external application ".

A. standard application:

I. schedule

1. appointment scheduling

Ii. content

1. search

A. information

B. health care provider

2. catalogue

A. information

B. health care provider

Iii. it communicates

1. inbox is seeked advice from

2. online chatting is seeked advice from

3. audio/video is seeked advice from

Iv. clinography

V. electronic prescription (eRx)

Vi. test in laboratory order

Vii. recommend (to other health care providers)

Viii. it reminds and notifies (i.e. patient reminders and notice)

Ix. news

X. it investigates

B. external application:

I. disease control application program

Ii. healthy advisor

Iii. home monitor

Iv. diet application program

V. exercise application program

Vi. enterprise content application program

Referring now to Figure 11-13A, the disclosure additionally provides a kind of 1100 (health operations system of software systems based on cloud System), consumer and health care provider's all application program-oriented methods are designed to serve in delivering and receive health care The middle demand for participating in each side:(include but not limited to from individual to healthcare provider, then to tissue:Personal or healthcare provider, doctor Treat the group of health care system, insurance company, and self-insurance entity from company to government).As discussed relative to Figure 10, it is based on The software solution of cloud can be incorporated into virtual consultation application program 1002, and/or which can be implemented as only Vertical application program.

As shown in Figure 11 substantially, system 1100 can promote the communication between patient and doctor so that patient can be with Such as it is a about patient to receive prescription, reception recommendation, or reception and registration come round-the-clock access doctor by video consultations, text chat The information of people's health records.It is this to link up the exchange allowed between patient and doctor, without the personal visit in office Expense or logistics.In order to help to promote this communication, solution disclosed herein can provide personalized check to patient Single and automatic doctor reminds.In addition, solution disclosed herein can allow patient to receive personalized, doctor's planning doctor Treat healthcare content or medically-related information.Its hetero-organization, such as health insurance companies or government health authorities can also access number According to and/or communication.

Figure 12 is another diagram illustrating of the system 1100 of the various benefits of trace system 1100.For example, system 1100 can Including allowing patient and/or doctor to arrange the schedule component 1110 of consulting or meeting each other.System 1110, which can have, deposits Store up the library database 1120 of patient and the addressable information of doctor.Common health is asked for example, library database 1120 can have Answer, medical data, health prompt, the news about medical or healthy related subject, drug grading and the peer review of topic Deng data.Communication component 1130 can pass through various kinds of media (including text or short message service, video call, audio call Or other media) promote communication between doctor and patient.Serviced component 1140 can be with 1100 interface of system in order to patient And/or doctor completes laboratory test, orders drug or other services in medical field.System 1100 includes catalogue 1150, there can be the contact details for various medical workers (including doctor, nurse, medical bodies or its other party).It can With including participate in component 1160 with enhance using system 1100 communication and system to doctor, patient and third party group can The property used.Checklist notice can be provided to patient or doctor by participating in component 1160, it can provide customization to patient or doctor Data, for example, customization feeding or communication, and it can investigate the user of system 1100.Payment module 1170 can be with Promote the currency payment between the Third-party payment side of patient, doctor and insurance company etc..Collected all data It can be integrated into the individual health record (PHR) 1190 of patient, and all components of system 1100 can pass information The analytic unit 1180 of system 1100 is given, thus allows how analysis system 1100 uses.

System 1100 can provide various solutions to health care industry.For example, system 1100 is provided towards consumption The solution of person, the solution enable have the individual of any kind of health demand directly from any computer or Mobile device is connect with health and fitness information or health care provider immediately, be classified into rapidly information appropriate, nursing or Treat rank.No matter whether consumer has non-emergent health problem or demand or timely response in need or attention or builds The problem of view or needs, health operations system can be by quickly by patient classification to information appropriate or nursing with can be with Promotion solves the inquiry or demand immediately.In short, the module of system 1100, which can be consumer, creates part or complete unified Health care solution.

Another solution that system 1100 provides is the solution towards supplier, and health care is provided Person can contribute, assesses and improve it is intended that consumer or other health care providers provide the health letter of health related information Body is ceased, to manage availability and arrange the reservation with consumer or other health care providers;By directly from any meter Calculation machine or the text of mobile device, audio or video provide predetermined or demand nursing for consumer;Check patient's personal health Record (PHR) simultaneously provides information;Support is provided the consumer with after consulting;Consumer orders with health related service or to consumption Person provides the related service (including but not limited to order and treat, including but not limited to prescription, inspection and operation) with health, and levies Summation receives service fee.

System 1100 also provides the solution towards tissue, such that the group of any size or tissue can be by strong Health operating system is especially used for schedule, information, communication, service, support and the mould of payment by providing to various modules The access of block or component helps to manage the health of group.The unified complete health care solution party of health operations system creation Case.

One benefit of system 1100 is can to provide and be based in response to the inquiry about his or her health of user The classification of data.Specifically, system 1100 can recommend correct therapeutic process in response to inquiry, this relative to only to The significant improvement of existing tool of the possible cause of his or her healthy symptom is presented in family.The part ability of system 1100 is due to being Data and system 1100 in system 1100 are to the personalization of user (such as by the individual health record of user and by system 1100 From user collect data) combination.

The rear end of system 1100 can be designed as effective operation of complete support system 1100.For example, in system 1100 Including data can be compiled at least partly from the crowdsourcing knowledge of doctor and other medical professionals.Data can also wrap Perfect medical data is included, but it can be modified based on the additional data collected from crowdsourcing doctor, such as system 1100 It can successfully help to identify given situation based on patient symptom.Various data can be modeled or be handled, details can It can be different because of design.In one example, Bayesian model can be used.Then, the information collected and handled can with from trouble The case history that person collects is combined, certain types of nursing or the third party that patient is recommended or is categorized into system 1100 Supplier.The system can help the patient that classifies using Intelligent treatment or AI.It is noted that classifying patient in system 1100 not Based on fixed probabilistic model.

In one embodiment, system 1100 can serve as " the virtual symptom checking device " of patient.The virtual symptom inspection Looking into device can be included in a part for the system 1100 for allowing to inquire doctor's problem.It can include identification patient first Who, that is, determine whether patient is the same person of inquiry problem or different people.User can click the position on human figure, and And one group of symptom can be presented to user in system 1100.Symptom can be organized in various ways, such as from common to least common. Once symptom is mined, user will be conducted through it is a series of with the relevant classification problem of symptom come obtain may be to diagnosis The information having an impact.The example of classification problem may include:Symptom has mostly serious;Patient symptom continue for how long;Disease Shape is unexpected generation or gradually occurs;Whether the symptom radiates to come from a part for body;Such as chin, arm, knee, leg Portion or foot;Symptom is happened at the which side of body;Symptom whether some specific time in one day, or when the people is in When specific position, by the various actions of execution, such as deteriorate when movement, walking cough, deep breathing, emotional stress;Symptom is based on Such as whether improve using ice, the stimulus for being lifted up body part, drug administration etc.;The gender of patient;The year of patient Age;And/or the nationality of patient.Other problems may also can be asked.

If essential information is unknown, can directly inquire here to complete the basic of age, gender, family history etc. PHR information.Then, system 1100 can provide the state of an illness report of probability ranking, this is not a kind of diagnosis, but may be to realizing later The diagnosis of doctor is useful.System 1100 may then based on the recommendation that each possible state of an illness makes classification, may include all Such as suggestion below:Reach emergency ward;It goes to see the doctor (virtually or in person) quickly;Seek non-emergent doctor's consulting;Seek self The nursing of management, such as use checklist and therapeutic choice.If patient selects virtual consultation, system can be in following official communication Ask " consulting reason " field pre-filled in request.Finally, system 1100 can collect the information of patient in all fields will produce Product are packaged and pass to doctor associated with system, or export and share for patient.

Doctor can play an important role in this embodiment.For example, when carrying out the report of the ranking state of an illness, system 1100 can inquire that the frequency of symptom occurs in the people with the given state of an illness in doctor.System 1100 can also be to being applied to symptom It grades with the Rx models of the state of an illness, the frequency estimation to symptom relative to the state of an illness, and assess the intensity of the risk factors of the state of an illness.

Figure 13 A are the diagram illustratings of healthy categorizing system.Specifically, Figure 13 A show how system 1100 uses data To enable and promote the appropriate level to health and fitness information or virtually nursed (in the case of health operations system, to be fitted to system Work as module) instant access.That is, system 1100 is used to help the correct point in guiding user to system 1100 so that User can begin to use the tool of system 1100 at the best inlet point of the specific user.Figure 13 A show general " leakage Bucket " discloses how servicing the new answer of the inquiry based on information by existing information knowledge library or from doctor It is connect with most of inbounds of system 1100;Subsequent interaction be related to communication module (with doctor carry out Text Chat, with doctor into Row Video chat);The final stage of categorizing system be related to by patient recommend expert seeked advice from it is (in person or virtually) or urgent Nursing/emergency services.

User's input information when data can be based on interaction, and may include:The natural language processing of user's request, The preference of user's identification or the demand to appropriate entrance enter the best of funnel to the reference of user PHR/EHR to determine Entrance.

Classification design (recognizes consumer demand sometimes at before consumer to be taken to the higher solution of cost Service may be to use the solution connection consumer of most expensive immediately), with meet consumer demand it is most fast obtain, it is minimum The solution of cost effectively meets consumer demand.In general, consumer is displaced through infundibulate by this categorizing system, It is (existing, newly to create) to virtual health care (non real-time arrive live chat, audio and video) from information, to recommending other guarantors Strong supplier arrives non-virtual critical care/critical care to obtain more specialized health care (non-virtual nursing is arrived in virtual nursing).

Therefore, training system covers entire Continuous Nursing, from health problem or by existing knowledge solve worry it is straight Recommend to critical care in person.

It note that consumer can enter system at any time, and be not necessarily required to be handed over funnel shaped each part Mutually, it is advanced and (is contacted with doctor to carry out virtually that is, consumer can enter infundibulate using urgent attention with will pass through infundibulate It nurses and is recommended critical care in person immediately;Equally, consumer can enter infundibulate by information inquiry, and according to knowing Know the determination of the existing information in library to need to carry out critical care in person immediately).

User may be occurred as follows by funnel shaped progress:

1. information

A. the information from existing knowledge base is accessed

B. user's request (ungratified in knowledge base) is distributed to health care provider's network, which protects Strong supplier provides the response that can become a knowledge base part.

2. virtual nursing

A. the asynchronous message (non real-time message) of doctor is accessed

B. the synchronization message (real-time text chat) of doctor is accessed

C. access synchronized audio consulting (Audio communication) or video consultations (real time video consultations).

3. recommending

A., consumer is recommended to the virtual nursing of expert or different nursing care supplier

B., consumer is recommended to the non-virtual nursing (nursing in person) of health care provider

C. consumer is recommended into urgent or urgent non-virtual nursing.

Embodiment 1:The outline of one embodiment of Symptomatic classification system is summarized

Leading question:

1. for symptomatology, complication and current medical, what most probable diagnosis is

2. according to the information collected, what the most important next problem to be asked is

3. in view of this information, it is proposed that therapy what is

Target:

For member:

Zero is correctly nursed in the correct time with suitable cost

Zero fast, easily path allow you to feel at ease and treat

For doctor:

Zero " medical advice (HealthTap) history " is that virtual consultation or office access

Zero saves the precious consulting time

Zero promotes expert diagnosis

Classification experience:

Figure 13 B are the diagram illustratings of the Symptomatic classification experience of Figure 13 A.As shown, system can inquire user first is Who, then identifies the association history of user.The classification problem driven by Al can be provided a user, this can allow system to facilitate User, no matter their interest is that only (in this case, they can use the systematic learning and carry exploration health subject Ask) or user whether be undergoing health related problems.In such a case, it is possible to which user guiding medical treatment appropriate is protected Reason, such as seek the virtual consultation of the expert of emergency medical care, receiving and suggestion, or see the doctor in person.

Competitive advantage

1. pleasant

The user interface (UI) of zero smooth, modern, mobile optimization

Zero accesses output " medical advice (HealthTap) history " for virtual or office

It is personalized

Zero is pre-charged with from your PHR

Zero probability calculated according to your identity background:Other state of an illness, drug, allergy, family history, risk factor etc.

Zero output returns to PHR

Intelligence

Zero than any other alternative solution includes more symptoms and the state of an illness

Zero advisably suggests that (emergency medical care, office are accessed or virtually consulted optimal course of action based on severity It askes)

Zero symptom ontology helps to improve specific symptoms to obtain more accurate suggestion

Zero assessment family and individual risk's factor are to improve probability calculation

The probability suggestion of zero state of an illness or drug side-effect

Zero recommends correctly profession (being accessed for virtual or office) using ontology

Expert's driving

Zero by medical advice (HealthTap) impayable 102,000 doctor's nets

Network provides support

Zero is continuously improved by the expert's wisdom and machine learning algorithm of crowdsourcing

Product background:

In the embodiment of the system, Symptomatic classification system may be to ask a part for doctor's flow.It changes in following Dai Zhong, Symptomatic classification by as a kind of mode and a kind of synthesis for collecting patient medical history before consulting for seeing the doctor The mode of information.

Data:

Table 1:Attribute (it will include the state of an illness and side effects of pharmaceutical drugs that *, which treats possible diagnosis on the option page).

In order to adapt to such case, please the relationship indicated at present is considered as:

<Yao Wu >&#124;With Fu Zuoyong &#124;<Lin Chuanbiaoxian >

If:

<Yao Wu >Fu Zuoyong &#124;With Fu Zuoyong &#124;<Lin Chuanbiaoxian >

This means that being known as " &lt to each drug one kind;Yao Wu >Side effect " the state of an illness, and the state of an illness have drug pair The clinical manifestation of effect.

Probability:

Table 2:Probability

Risk factors (RF) and symptom (Sx) can change the probability of disease.In order to use the result update probability of risk factors, We are converted into probability (Odds) and are multiplied by the disease with the probability (odds) for having the disease there are risk factors The probability ratio (Odds Ratio) of disease.

Symptom dimension (Dimensions) relationship:

Table 3:Symptom dimensional relationships

Symptom and symptom dimension to that will be used as individual clinic _ performance entry to exist in the database.Symptom and symptom dimension Degree has individual independent probability to being shown as individual symptom in clinician user interface.We create a disease every time When the new symptom of shape dimension pair, we must be connected the two using above-mentioned relation.

The expected form of data load document:

Clinic _ performance _ 1&#124;id1&#124;Symptom _ Guan Xi &#124;Clinic _ performance _ 2&#124;id2

Such as

Xiong Tong &#124;12345678&#124;With _ severity _ Yan Chong &#124;Serious Xiong Tong &#124;87654321

Xiong Tong &#124;12345678&#124;With _ characteristic _ Ji Dong &#124;The Xiong Tong &#124 to palpitate from nervousness;New

Relationship naming convention is based on treatment naming convention (i.e. with _ treatment _ drug, with _ treatment _ method).Data add Published article part and storage data predicting only use the title in upper table with being consistent property.

The experience of doctor

Constraints

● conditional independence assumption:Each symptom all has ready conditions independent influence on the diagnosis of each disease

● use " class formative " to be received from doctor web in classification treatment (Rate Treatments) platform, Symptomatic classification Collect data to model later

● by allowing them to participate in this work, invite catalogue doctor that network is added as recruitment mechanism.

This doctor's number that will increase in our networks.

Specific variation from classification treatment

Repair UI mistakes

UI drop-down menus should not be shown in input lower section

All horizontal lines should be page-width degree

Data acquire

Data save as comment, are subsequently used for the probability of update health status and clinical manifestation.

Risk facior data should be saved as:

The state of an illness _ 1&#124;With _ risk _ factor _ intensity _ $ X&#124;The state of an illness _ 2

Such as:

The wherein state of an illness _ 1=pneumonia, the state of an illness _ 2=bird flus and X are the average value member experience of doctor's evaluation

Body clicks interface

First time splashette study course

Selection and change account

Second people and (vs) third party

Symptom is listed by body part

Search for symptom

Rotate body

Symptom refines

Refinement problem

Data-driven depends on concrete condition for individual symptoms

Addition/removal symptom

PHR overviews

The lifetime of symptom

PHR is updated in Symptomatic classification function

The condition of separating and symptom

The symptom in past/present

Addition/removal symptom

There is no the increased statement of any symptom

Classification problem

Required PHR information

Risk factors

Family history

Individual risk's factor

Past/present situation

Allergy

Drug

Operation

Experience and exploration

The state of an illness is reported

Algorithm

The state of an illness

Medication side effect

Matching probability

Categorization levels

1. self is nursed

2. non-emergent consulting

3. emergency consultations

4.ER

Disclaimer

ER alerts (look like you and encounter a serious situation, your emphasis is put into ER)

This is not a diagnostics alerts

Into fashionable initial legal disclaimer medical advice history

The character string of Access Reason

The PDF (v2) of healthy history

It is saved in healthy file

Share with my doctor

Classification problem

Table 5:Classification problem

It is proposed the value of which problem and each problem by whether related according to the answer of problem dynamic change (i.e. disease Whether shape-dimensional relationships have risk factors relationship to the rear end and certain state of an illness that are present in the symptom).

Figure 14 is the diagram illustrating for the interconnectivity for showing the disparate modules according to embodiment of the present disclosure.Specifically, scheme 14 show the interconnectivity relative to various API (application programming interface) and system 1100 described in Figure 12.As schemed Show, data can be fed in system 1100 to provide further data and ability to system 1100 by API.As indicated, taking Certainly in the design and infrastructure of system 1100, various API can be stored in database 1200, and database 1200 can be In the system 1100 or outside of system 1100.API may include problem and answer (Q&A) API 1210, library API 1220, Yi Shengtong Believe API 1230, service API 1240, directory A PI 1250, data API 1260 and application program API 1270 etc., it is not special It does not show.Each API can be fed in the various module or components of system 1100.In addition, Figure 14 is shown including can be with Electronic medical record (EMR) component 1280 of 1100 interface of system.

Figure 15 and Figure 16 is the image of the user interface on the mobile electronic device of the library database 1120 of Figure 12 and Figure 14. As shown, the user of system 1100 can access system 1100 from mobile electronic device, such as cellular phone, tablet computer Or other computing devices.User can navigate to the library database 1120 of system 1100 using user interface, to study doctor Treatment problem proposes problem, checks existing problem and answer, or otherwise use library database 1120.User can also As shown in figure 16, the possible interested various pre-filled health subjects of user are accessed, are such as carried using system 1100 by doctor The related article of confession.Library database 1120 may include various themes or can by various subject searches, including by inquire problem, By checking prompt, examined by drug by health status, symptom or operation by reading news article, by applying journey Sequence examination and peer review etc..

Figure 17 is the user on the mobile electronic device of the communication component 1130 of system 1100 as shown in figures 12 and 14 The image at interface.Communication component 1130 or module can provide and doctor and other health cares profession to the user of system 1100 The ability that personnel are communicated by the various media such as voice communication, video calling, text or electronic information.For a user Doctor can be accessed in predetermined time (including 24 hours one day), and can in real time or substantially near real time to Family is available so that patient can propose problem Xiang doctor as needed.When user and doctor link up, doctor can access simultaneously The PHR of patient, therefore doctor can make the inquiry of patient best response, including provide medical advice and possibility to patient Diagnosis, provide treatment information for patient, the prescription that receives drug, recommend another one doctor to obtain further information or the Two opinions, and order or explain laboratory test etc..When sign off between doctor and patient, system can be passed through 1100 provide the summary of dialogue to patient.As shown in figure 17, the summary may include history that such as patient inquires Xiang doctor or Other medical histories, about progress test information, such as physical condition, assessment to patient health and trouble is supplied to by doctor The plan of person may include the explanation further nursed.

Figure 18 is the user interface on the mobile electronic device of the catalogue 1150 of system 1100 as shown in figures 12 and 14 Image.As shown, catalogue 1150 may include the identity information about doctor, including the name of doctor, operation field or Profession, the assessment of doctor or examination information and doctor are authorized to the place that operation is practised medicine.Catalogue 1150 can also include by curing The raw various services provided using system 1100, including live consulting, message or text library consulting and doctor's available day Phase/time.Other information, such as the map or other relevant informations of the operation abstract of doctor, physicians location can also be provided.It removes Except about the information of particular doctor, catalogue 1150 can also provide the information for helping user to find doctor.For example, catalogue 1150 can provide the user search inquiry position that can be based on various standards (for example, keyword etc.) search doctor.

Figure 19 be the user interface on the mobile electronic device of system 1100 image and it how can with other electricity Sub- equipment interacts.For example, although system 1100 can be the application journey run on cellular phone or similar electronic equipment Sequence, but the application program extends also to ancillary equipment, such as smartwatch or similar devices.Any work(of system 1100 Can or communicate can realize in ancillary equipment.

It is noted that system 1100 can provide significant benefit in terms of helping patient to receive medical treatment and nursing appropriate.To the greatest extent Guard system 1100 is not " symptom checking device ", but the case history of patient is successfully combined with their symptom to provide by it Medical treatment and nursing and/or medical advice.In addition, system 1100 is effectively and in a manner of simplifying to complete these results.For example, patient's quilt The ability for the proper level being directed in infundibulate (Figure 13 A) allows patient to be received as quickly as possible about the accurate of their care Information.Once the medical treatment and nursing and/or suggestion for the problem of helping them has been received in patient, exported to user with text formatting Patient can be by being placed in position as well as possible by the ability with the general introduction (including the interaction with doctor) of the interaction of system 1100 Set the final result for further being treated and being improved significantly patient care.

Although the various components of system provide benefit for the user of system, the entire combination of system and its component is Seek those of medical treatment or medical information people and provides significant value.This value part includes effectively may not for those User near health care professionals provides the ability of medical services.It also allow user according to feedback, approve and its His data select health care professionals, the feedback, approval and other data to provide related health care professionals' qualification With the authentic communication of professional knowledge.Using feedback, approve and it is related to the certificate of health care professionals and professional knowledge Other data can ensure that the high confidence degree between system user because they can check health care in related system The specific data of professional's mass.The system has also provided the benefit for effectively easily obtaining reliable medical data to the user, For example, by allowing user to check in the past the problem of being proposed in system, to check numerous health care professionals to problem Answer, and inquire the specific problem of user to health care professionals.By other described in these features and the disclosure Feature is integrated to allow patient to receive effective and efficient medical treatment and information in a system.

Although describing the present invention with regard to the embodiment of limited quantity, it is not intended to exhaustion or will be of the invention It is limited to disclosed precise forms.Benefit from present disclosure it will also be recognized by those skilled in the art that in view of above-mentioned Open, many modifications and variations are possible.For example, system and method provided herein can be advantageously by other professional persons Or in any given field there are the personnel of particular professional knowledge to use, including lawyer, professor, accountant, contractor, banker Deng.Therefore, the scope of the present invention should be limited only by the following claims.

Not deviate substantively from the disclosure spirit and in the case of principle, can to the above embodiment of the disclosure into The many other change and modification of row.All such modifications and variations are intended to be included in the scope of the present disclosure and by following Claim is protected.

Claims (according to the 19th article of modification of treaty)

1. a kind of computer for promoting the medical advice between patient and the health care professionals positioned far from patient The method of realization, the method includes:

Patient is received by the virtual consultation application program of at least partly trustship on the server to send out using patient computer's equipment Beginning medical advice request;

Virtual consultation application program receives the information related with patient health problem of patient's input;

Based on patient's input health care professionals are determined with the relevant information of health problem;With

Promote patient by being connect with health care professionals' computer equipment patient computer's equipment to be seeked advice from Communication between health care professionals, wherein at least one electronic information is from health care professionals' computer equipment Be conveyed to patient computer's equipment, wherein at least one electronic information with consulting during health problem and consulting after by The treatment that health care professionals recommend is recommended related.

2. according to the method described in claim 1, further including one or more of following characteristics:

(a)The summary of communication between patient and health care professionals, wherein summary are provided after completing to seek advice to patient Further include the electronic information for being communicated to patient computer's equipment,

(b)After completing to seek advice from, patient is connected in laboratory test supplier and pharmacy by virtual consultation application program It is at least one, and

(c)Further include so that patient is interacted with virtual consultation application program by least one of following after completing to seek advice from:

Automatic checklist is communicated to patient;

News is conveyed to patient;

The treatment recommendations of health care professionals are conveyed to patient using at least one of the following:Schedule notify and It reminds;With

Investigation is communicated to patient.

3. according to the method described in claim 1, the communication of the promotion wherein between patient and health care professionals is into one Step includes at least one of text based electronic information, video communication and audible communication.

4. according to the method described in claim 1, wherein, the promotion between patient and health care professionals communicates it Before, health care professionals preferably electronically access the patient on computer health care professionals' computer equipment Individual health record.

5. according to the method described in claim 1, wherein being determined with the relevant information of health problem based on being inputted by patient Health care professionals further include select health care professionals from health care professionals' catalogue by patient, wherein The identity information and reputation of health care professionals is presented to patient on the display of patient computer's equipment.

6. a kind of computer for promoting the medical advice between patient and the health care professionals positioned far from patient The system of realization, the system comprises:

Virtual consultation application program, trustship is on the server and can be by least one network system with electricity at least partly Submode accesses at least one patient computer's equipment and at least one health care professionals' computer equipment, wherein virtually Consulting application program is configured as:

Receive the request for the beginning medical advice that patient is sent out using patient computer's equipment;

Receive the information related with the health problem of patient of patient's input;

Medical treatment is determined based on the reputation of the information related with health problem of patient's input and health care professionals Health professional;With

Promote patient by being connect with health care professionals' computer equipment patient computer's equipment to be seeked advice from Communication between health care professionals, wherein during consulting at least one electronic information related with health problem from Health care professionals' computer equipment is sent to patient computer's equipment, and it is special after completing to seek advice to be related to health care At least one electronic information that the treatment of industry personnel is recommended is communicated to patient from health care professionals' computer equipment and calculates Machine equipment.

7. system according to claim 6, wherein virtual consultation application program be additionally configured to complete consulting it is rear to Patient provides the summary of the communication between patient and health care professionals, and wherein summary further includes being conveyed to patient computer The electronic information of equipment.

8. the communication of the promotion between system according to claim 6, wherein patient and health care professionals is also wrapped Include at least one of text based electronic information, video communication and audible communication.

9. system according to claim 6, wherein before promoting the communication between patient and health care professionals, Health care professionals preferably electronically access patient's on computer health care professionals' computer equipment Individual health record.

10. system according to claim 6, wherein virtual consultation application program are additionally configured to after completing consulting will Patient is connected at least one of laboratory test supplier and pharmacy.

11. system according to claim 6, wherein virtual consultation application program are additionally configured to logical after completing consulting Crossing at least one of the following makes patient participate in virtual consultation application program:

Automatic checklist is communicated to patient;

It transmits news to patient;

The treatment recommendations of health care professionals are communicated to patient using at least one of the following:Schedule notify and It reminds;With

Investigation is communicated to patient.

12. system according to claim 6, wherein selecting medical treatment to protect from health care professionals' catalogue by patient Strong professional determines health care professionals, wherein medical treatment is presented to patient on the display of patient computer's equipment The identity information and reputation of health professional.

13. a kind of computer implemented side for health related problems of classifying in computer implemented virtual consultation application program Method, the method includes:

At least one symptom of patient is inputted into virtual consultation application program;

To patient's inquiry at least one problem related at least one input symptom;

Answer based at least one symptom and at least one problem makes at least one possibility with patient The probability state of an illness of the state of an illness is reported;With

Classification recommendation is carried out to patient based at least one possible state of an illness, wherein during classification recommends instruction patient's progress following At least one of:

Check the existing information in medical knowledge database;

Problem is proposed to health care professionals' network;

The communication with health care professionals is initiated in the form of text based electronic information;

Initiate the video chat communication with health care professionals;

Seek the opinion of recommendation health care professionals;With

Seek emergency medical services.

14. according to the method for claim 13, further comprising initiating the base with health care professionals in patient Before the electronic information communication or video chat communication of text, the probability state of an illness report of patient is sent to health care profession Personnel, and further include optionally access participate in patient text based electronic information communication or video chat communication it Before, the individual health record of patient is accessed by health care professionals.

15. according to the method for claim 13, wherein at least one symptom of patient is inputted virtual consultation application program Further include:

On the computer equipment of patient human figure is shown to patient;With

Position on human figure is touched by patient, wherein the position corresponds to the position of at least one symptom of patient.

16. according to the method for claim 13, wherein at least one problem further includes at least one of the following:

The problem of inquiring patient age;

The problem of inquiring Gender;

Inquire the problem of patient nationality;

The problem of drug that inquiry patient takes at present;With

The problem of stimulus for the pain that inquiry patient is undergone.

17. according to the method for claim 13, further comprising in the following terms extremely wherein making the report of the probability state of an illness It is one few:It scores the Rx models of at least one symptom applied to patient;The frequency of at least one symptom is commented Estimate at least one possible state of an illness;And for the intensity of at least one possible condition assessment risk factors.

18. according to the method for claim 13, recommending to further comprise considering Patient identification wherein carrying out classification to patient Preference or to it is described classification recommend demand.

19. further including according to the method for claim 13, based at least one possible state of an illness and patient and described point The interaction that class is recommended to carry out the second classification recommendation to patient.

20. according to the method for claim 19, further including the progress for carrying out classification recommendation to patient, wherein the progress is also Including the patient:

Information is obtained from existing knowledge library;

Virtual nursing is accessed by least one electronic information;With

It receives to the recommendation of supplier.

21. according to the method for claim 13, wherein to patient inquiry it is related at least one input symptom described in extremely A few problem further includes calculating answer of the patient at least one problem using at least one natural language processing algorithm.

22. a kind of computer implemented system for promoting the health care data management between patient, supplier and tissue System, the system comprises:

At least one computerized server, with database, non-transitory memory and processor;With

Multiple modules are stored in the database of at least one computerized server, and multiple modules include:

Scheduler module contributes to patient and doctor to arrange mutual consulting;

Library module stores patient and the addressable information of supplier;

Communication module, using at least one of electronic information, text or short message service, video call and audio call come Promote the communication between at least one patient and at least one supplier;

Service module is connected for arranging service to be done in patient and doctor, wherein service include it is following in extremely It is one few:Complete the order of laboratory test and drug;

Catalogue module, the contact details with supplier and tissue;

Module is participated in, the participation of the automation between patient and supplier is promoted to communicate;With

Payment module, convenient for the currency payment between patient, supplier and tissue.

23. computer implemented system according to claim 22, further includes and be stored at least one computerization and take The analysis module for multiple moulds each communication in the block being engaged in the database of device, wherein analysis module are provided in multiple modules Between the analysis of Health care data that communicates.

24. computer implemented system according to claim 22, wherein participating in module into patient and supplier extremely Few one provides checklist notice.

25. computer implemented system according to claim 24, wherein checklist notice further include it is following at least One:The feeding of patient's customization and news;The feeding of supplier's customization and news;And investigation.

26. computer implemented system according to claim 22 further includes individual health record module, wherein personal strong Health logging modle stores the specific health data of patient.

27. a kind of computer implemented side for promoting the health care data management between patient, supplier and tissue Method, the method includes:

Health care data is stored in the number of at least one computerized server with non-transient memory and processor According in library;With

Handling and be stored at least one of multiple modules in the database of at least one computerized server module has The Health care data of pass, multiple modules include:

Scheduler module contributes to patient and doctor to arrange to seek advice from each other;

Library module stores patient and the addressable information of supplier;

Communication module, using at least one of electronic information, text or short message service, video call and audio call come Promote the communication between at least one patient and at least one supplier;

Service module, connection arrange service to be done in order to patient and doctor, wherein service include it is following at least One:It completes laboratory test and orders drug;

Catalogue module, the contact details with supplier and tissue;

Module is participated in, the communication participated in automatically between patient and supplier is promoted;With

Payment module, convenient for the currency payment between patient, supplier and tissue.