Steam: Support Statistics
Steam Support Stats Updated: February 21, 2025 @ 12:00am
Our on-going goal with Steam is to improve the experience of our users in all areas, including customer support. We believe that by sharing this data, we'll be able to spot problems earlier, identify areas for improvement, and to ultimately create better customer support experiences. Read more about why we created this page on our Steam blog.
Help Requests and Backlog (most recent 90 days)
| most recent | peak last 90 days | ||
| Waiting for response | 35,991 | 53,247 |
Steam Hardware & Software Survey
Recent Help Request Activity
| Request Category |
Submitted Last 24 Hours |
Typical Response Times | |
| Refund Requests | 189,524 | 49.90 minutes to 1.51 hours | |
| Account Security & Recovery | 31,921 | 2.46 hours to 1.00 days | |
| Purchase & Billing Support | 11,962 | 2.46 hours to 14.09 hours | |
| Game & Steam Technical Support | 6,347 | 5.93 hours to 2.43 days |