Use Messages for web with Google Fi - Android - Google Fi Wireless Help

To use Google Fi with Messages by Google online, you have 2 options:

Option 1: Send & receive texts only

To text with Messages for web, learn how to check your messages on your computer.

• You can send and receive texts like high-resolution photos with RCS chats.
• With a connection from your computer to your phone, Messages for web can send SMS text messages. After you turn on text on your computer, to stay connected, you still must have your phone.
• Carrier fees apply, like on the mobile app.

Option 2: Text, call & voicemail sync with Google Account

For a similar experience to Hangouts, we recommend you use this option.

• Make calls, send texts, and check voicemail with your phone or computer. Even when your phone is off, text conversations stay synced across the Messages mobile app and Messages for web.
• With this option, RCS chats aren’t available.
• Call history is stored online for 180 days and doesn’t sync with the Google Phone app.
• On your computer, make sure you use one of these browsers:
  • Google Chrome
  • Firefox
  • Microsoft Edge
    • Chromium is required for voice calling.
  • Safari

To use this option, RCS chats must be off. If you already use Google Messages, before you sync your conversations, you need to turn off RCS chats.

1. On your phone, open the Messages app .
2. At the top right, tap your account icon Message settings Advanced.
3. Tap Google Fi Wireless settings.
4. Sign in to your Google Fi account.
5. To sync your conversations, tap Sync conversations.
   • To sync with data, turn off Sync only over Wi-Fi.
6. When the sync is done, at the top, you can find “Sync complete.”
7. To find your conversations, go to Messages.

Tips:

Fix problems with Messages for web

Can’t sync messages or sync never completes

Can’t find the calling option

Use a school or work account

If you use a work or school Google Account, check if your administrator allows Messages for web.

Format phone numbers correctly

Device rings even after a call is declined on the web

This works as intended. On all synced devices, decline the call.

Calls stop suddenly

This is a rare issue which is reported, but our engineering team can’t reproduce.

1. To submit feedback from the Messages app, users must tap the account icon Help and Feedback Send Feedback.
2. Record all details of the issue such as computer OS, browser, use of VPN, numbers dialed, frequency, and location.
3. To file a bug, escalate the case to Tier 2 agents.

Suggested script: “We can’t guarantee that this issue can be fixed so we may not follow up with you. However, we appreciate your time to report it. For the inconvenience, here’s $20 USD.”

Delete texts, call history & voicemail on the web

Delete a text

Delete a call from your call history

Delete a voicemail

Recover deleted messages

This isn’t currently supported in the product. If the message still exists in the Messages app on your phone, we recommend to download it from there.

Stop sync of texts, calls & voicemail

If you want to stop backup of your texts, call history, and voicemail to your Google Account, you can stop sync. If you use Hangouts for text messages, you can still find your text messages in Gmail.

1. On your phone, open the Messages app .
2. At the top right, tap your Account icon Message settings Advanced.
3. Tap Google Fi Wireless settings.
4. Sign in to your Google Fi account.
5. Tap Stop sync & sign out.
   • If prompted, tap Stop syncing. This doesn’t delete previous synced texts, call history, and voicemail.

Tip: If you want to use text only with RCS chats, turn on RCS chats.