CIT - Quality

About

• Initiatives
• Mission
• Directions
• Core Values
• Organisational Structure
• Quality
• Find us

The Centre for Instructional Technology was formed in 1999 to drive the use of technology in teaching and learning at NUS. Technology is an integral part of our lives, and it is increasingly being used to enable new possibilities in education.

To that end, CIT offers a smorgasboard of educational technology services. These include staples such as the Integrated Virtual Learning Environment (IVLE), lecture webcasts and video capture. We develop custom courseware to fulfil individual faculty staff's teaching needs. Backing this up is our multimedia team which provides a full range of audio-visual production services.

CIT facilitates audio, video and web conferencing, from high-definition TelePresence to computer-based online classes. We have also kept up with the social media boom, providing blogs, wikis, online mindmaps and customisable start pages for the NUS community.

Faculty staff can take advantage of our self-service offerings too. Various tools are available which allow faculty staff to create online lectures, check for plagiarism and create an interactive and engaging classroom.

Besides services, CIT promotes the use of technology in teaching through roadshows, training and annual seminar - BuzzEd. We also spearhead eLearning Week every academic year, in conjunction with the Centre for Development of Teaching and Learning (CDTL) and Computer Centre, so that NUS is ready for any eventuality.

CIT is here for all your educational technology needs. We hope to add positively to the learning experience in NUS.

Our contact details can be found on this page. You can also find contacts for each of our services on their respective pages. We are happy to hear from you.

Our Education Technology Initiatives

Given below are CIT's educational technology initiatives launched together with our major partners Computer Centre and the Centre for Development of Teaching and Learning.

• From 2015 -
• From 2009 - 2014
• From 1997 - 2009

Mission

Enhancing teaching and learning through the application of digital and audio-visual technologies.

Directions

• Increase and improve on the capacity, capability and quality of CIT’s educational technology systems and services – based on stakeholder needs and feedback.
• To adopt programs and policies that promote the development and use of educational materials and technologies that has the potential to improve teaching and learning.

Core Values

• Customer-focused
  Use our experience and knowledge to understand and satisfy customers’ needs in a professional way.
• Initiative
  Seek solutions to innovate and initiate creative ways of improving our services.
• Teamwork
  Respect differences, foster harmony, harness a unified spirit and work towards achieving CIT’s mission.

Organisational Structure

CIT consists of the following inter-connected teams:

• Learning Infrastructure
• Educational Technology
• Facilities Management
• Multimedia
• University Town
• Education IT Service
• Administration

Find out more about CIT's organisational structure.

CIT focuses on our customers, identifying stakeholder needs and improving our processes and services continually. As such, we have taken steps to benchmark ourselves using international and local standards of quality and service excellence.

• ISO 9001:2008 Certification
• NUS Service Class - Recognition for Service Excellence

ISO9001:2008 Certification

The Centre for Instructional Technology was ISO 9001:2000 certified by PSB Certification Pte Ltd (now SPRING Singapore) for the first time on 16 January 2003. This was subsequently successfully renewed in 2006.

In 2009, CIT was ISO9001:2008 certified by Certification International.

The ISO 9001:2008 standard is developed by the International Organization for Standardization (ISO). It is a quality management system that aims to meet customer needs and enhance customer satisfaction through the application of regulatory quality standards, requirements and continual improvements.

CIT shows its commitment to provide quality service, support and products to our customers by being ISO 9001:2008 certified.

The scope of certification for CIT covers processes in:

• Multimedia Video Production
• Video Conferencing Services
• Webcasting Services
• Development of Courseware and e-learning Technologies

The certification is valid for three years and subject to the continual satisfactory operation of our Quality Management System. Surveillance audits are conducted yearly during the certification period.

NUS Service Class

Recognition for Service Excellence

The NUS Service Class is an award which focuses on the leadership, planning, information, people, customers and results of a department. It is based on the Business Excellence Niche Standard (Service) framework adopted from SPRING Singapore.

The Centre for Instructional Technology is honoured to have achieved the Recognition for Service Excellence in the NUS Service Class 2008. CIT was cited for:

• Strong leadership, planning and customer-focused management framework.
• Harnessing technology in supporting growing demands for its services, amidst an increasingly complex environment and technological changes.
• Placing high emphasis on its people, training, development and contributions.
• Effective use of information and encouraging sharing and learning through many channels.

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