1O1O Prestige Multi-User Service | 1O1O
| ? | Device connection service plan: You are required to subscribe to this service plan plus designated value added services to the value of not less than $39 per month for a commitment period of 24 months. If your selected VAS are terminated or cancelled at any time within the commitment period, you will need to select other VAS so the total monthly fee for the VAS you subscribe to shall not be less than $39 per month. Prepayment (amount depends on the device you choose and service plan subscription) is required, the amount of which will be credited to your 1O1O account by installments during the commitment period. You are required to pay a MTR/Tunnels/Mobile Licence/Administration Fee of $18 per month. SIM connection service plan: You are required to subscribe to this service plan for a commitment period of 24 months. You are required to pay a MTR/Tunnels/Mobile Licence/ Administration Fee of $18 per month. |
| ? | This offer is applicable to The Club members for subscribing to the designated service plan. |
| - | China roaming data (“Service”) is available to selected personal account customers of designated 1O1O service plan subscriptions who have activated IDD, roaming service and subscribe to Data Roaming Day Pass service. It is subject to related Terms and Conditions. The roaming data usage will be shared among primary SIM card & secondary SIM cards. The accumulated usage of all SIM Cards will be counted towards the usage of the plan. The Service is not applicable to Greater China Service Plan, China-HK-Macau Service Plan, Data only Service Plan and the service plans not support the data roaming service. Required subscribe to designated service plan and subscribe a minimum commitment period of 24 months (“Commitment Period”). The service included usage applies to use in Mainland China only. Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month. This Service included usage will take priority in deduction of data roaming usage in Mainland China. Customer may choose use Data Roaming Day Pass for continued use of data roaming service (roaming charges apply). For service details and charges of Data Roaming Day Pass, visit http://1010.com.hk/e/datapass. |
| § | You are required to complete the registration of the "86-Easy" value-added service (“this service”) via the 1O1O mobile app (“Mobile App”). If you register this service via hotline or 1O1O center, a designated commitment period is required. When you subscribe to this Service, you will be randomly allocated a China mobile number (“PRC Mobile Number”). This PRC Mobile Number cannot be ported-out to other mobile operator. You can receive Short-Message-Services (“SMS”) via your designated PRC Mobile Number and send SMS to the applicable service provider(s) in mainland China and mobile numbers provided by the mobile service providers in mainland China on the Mobile App. The applicable service provider(s) in mainland China may be subject to change from time to time. Please call our customer service hotline at 28881010 for details. You are required to subscribe this Service by paying the relevant Charges for the designated Commitment Period (if applicable). If you choose to terminate this Service before the expiry of the Commitment Period, you will be required to pay an early termination charge equivalent to the sum of the monthly fees of this Service for the remaining months of your Commitment Period. This Service can only be used via your Mobile App. Maximum storage of SMS in Mobile App Inbox is 200. Basic Sent SMS Monthly Quota is 10, monthly cycle will be reset by 1st day of each month. No more SMS can be sent out once quota has been fully used or SMS Storage is full. You are responsible for deleting and backing-up your SMS in Inbox anytime. We are not liable for any loss or irretrievable SMS. When this Service is terminated, the assigned China PRC Mobile Number will be regarded as surrendered by you with immediate effect. Moreover, you will not be able to view or retrieve any SMS from the Mobile App. CSL Mobile Limited reserves the right to revise these Terms and Conditions without prior notice. In case of dispute, the decision of CSL Mobile Limited shall be final and binding. Visit http://www.1010.com.hk/jsp/our_services/86/86_easy_tch.htm for service details and terms & conditions. |
| @ | Local Wi-Fi service: Unlimited Wi-Fi usage at csl Wi-Fi hotspots for Wi-Fi enabled devices. For details, please refer to http://www.1010.com.hk/wifi . |
| * | The monthly free 100/200 minutes IDD Minutes included in the service plan applies to Primary SIM Card only, not applicable to Supplement SIM. Service plan included IDD 001 IDD Minutes only apply to voice calls made in Hong Kong to the following 13 destinations: China, Macau, Taiwan, USA (excluding Guam, Puerto Rico, US Virgin Islands, American Samoa and Northern Mariana Islands), Canada, UK, Singapore, Malaysia, Thailand, Japan, South Korea, Philippines and Australia but excludes voice calls made to premium numbers (being numbers other than normal fixed and mobile numbers, e.g. infoline numbers or special service numbers, where premium rates may apply to calls to these premium numbers) and satellite numbers of these destinations. For details of user guide, the Thereafter charges and other IDD charges, please refer to our website http://1010.com.hk/e/idd001. |
| = | Tap & Go Payment Service is subject to the relevant Terms and Conditions. For details, please visit Tap & Go website at www.tapngo.com.hk (Stored Value Facilities Licence Number: SVF0002). 3-month WeChat Data Package: WeChat Data Package provides local mobile data for using some designated WeChat features. The VAS will be cancelled automatically after the 3-month free period. To continue using the VAS, you are required to subscribe to the VAS again. The fee of WeChat Data Package is $8 per month, subject to change from time to time. Please visit http://1010.com.hk/wechat for details. |
| ^ | Capacity Data Package (“Service”): You may enjoy this service by subscribing to our designated mobile service plan. If you have already subscribed to our Service and have a commitment period with us, we will align the commitment period of this service with your monthly mobile service plan. If there is no commitment period in your existing service plan, the commitment period of this service will be 24 months. When monthly Mobile Data usage reaches the data entitlement of your monthly service plan, you can continue to use the Mobile Data service without speed throttling. However, you will be allocated with less network resources for access subject to the prevailing network conditions and your service experiences may be affected. For details, please refer to www.1010.com.hk/e/data-package. |
| a | Norton Mobile Security Service: Only certain devices support the Service. You should check the compatibility of your device before using the Service. Local Mobile Data and roaming Mobile Data charges apply when you download the mobile app. For details on roaming charges, please refer to www.1010.com.hk. The Service is for your personal use only and you must not reproduce, copy, duplicate, sell, resell, rent or trade the Service or the content (or any part thereof). All content of the Service are provided by third parties, and CSL Mobile Limited (“CSL”/”We”) are not responsible or liable for the quality, nature, accuracy and usefulness of the content. You shall not use the Service to carry out or allow any copyright or other intellectual property infringement and/or for any illegal and/or improper purposes. We make no warranty that: (a)the Service will meet your requirements; (b)the Service will be uninterrupted, timely, secure or error-free; (c)the results or information that may be obtained from the use of the Service will be accurate or reliable; or (d)the quality of any services, information or other material obtained by you through the Services will meet your expectation. You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part there of). This Service is provided by Symantec Asia Pacific Pte Ltd. CSL Mobile Limited (“CSL”) does not exercise any control over Norton Mobile Security content and disclaims all liability and warranties for Norton Mobile Security ?service and its content. We reserve the right to change or terminate the Service or these terms and conditions at any time without prior notice. In the event if any dispute, our decision shall be final. Visit https://www.1010.com.hk/jsp/our_services/network_protect/mobile_protect_eng.htm for service details and terms & conditions. |
| p | Norton Family Premier Service: Only certain devices support the Service. You should check the compatibility of your device before using the Service. Local Mobile Data and roaming Mobile Data charges apply when you download the mobile app. For details on roaming charges, please refer to www.1010.com.hk. The Service is for your personal use only and you must not reproduce, copy, duplicate, sell, resell, rent or trade the Service or the content (or any part thereof). All content of the Service are provided by third parties, and CSL Mobile Limited (“CSL”/”We”) are not responsible or liable for the quality, nature, accuracy and usefulness of the content. You shall not use the Service to carry out or allow any copyright or other intellectual property infringement and/or for any illegal and/or improper purposes. We make no warranty that:(a)the Service will meet your requirements; (b)the Service will be uninterrupted, timely, secure or error-free; (c)the results or information that may be obtained from the use of the Service will be accurate or reliable; or (d)the quality of any services, information or other material obtained by you through the Services will meet your expectation. You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part there of). This Service is provided by Symantec Asia Pacific Pte Ltd. CSL Mobile Limited (“CSL”) does not exercise any control over Norton Family Premier content and disclaims all liability and warranties for Norton Family Premier service and its content. We reserve the right to change or terminate the Service or these terms and conditions at any time without prior notice. In the event if any dispute, our decision shall be final. Visit http://www.1010.com.hk/jsp/our_services/norton_family/parental_control_vas.jsp?language=eng for service details and terms & conditions. |
| % | The SIM Cards (Primary SIM card & Secondary SIM cards) included in your Service Plan will be provided to you upon your request at any time within the Commitment Period. You are required to keep the SIM Cards (Primary SIM card & Secondary SIM cards) activated provided to you until the end of the Commitment Period. Any changes to the primary SIM card or secondary SIM cards mobile numbers of the Service Plan during the Commitment Period will be charged in accordance with our prevailing rates. If customer terminates the Primary SIM card, customer will be charged the sum of the monthly service fee for the remaining months of the Commitment Period. The termination of the primary SIM card would be resulted in termination of the service plan. If customer terminates any of the Secondary SIM cards (including extra SIM card) service or port-out the mobile number of any Secondary SIM card to other mobile operator, customer will be charged an early termination fee of $1,000 per Secondary SIM card. |
| 1O1O 4G Prestige Multi-User Service Terms and Conditions: | |
| 1. | Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a monthly quota of 500 SMS units ("Quota"). If the usage exceeds the Quota, the Thereafter Charge is $0.3 per Intra-network SMS. Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks, the charge is $0.6 per Inter-network SMS. International SMS is text SMS sent within Hong Kong to users of overseas networks, the charge is $2 per International SMS . Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged. |
| 2. | Local Thereafter Charge for MMS: $2 per MMS. |
| 3. | The SIM Cards included in your Service Plan will be provided to you upon your request at any time within the Commitment Period. You are required to keep the SIM Cards provided to you until the end of the Commitment Period. Any changes to the mobile numbers of the Service Plan during the Commitment Period will be charged in accordance with our prevailing rates. |
| 4. | By registering other users of the Service Plan ("Service Plan Users"), you are required to provide the users' personal data to us and you acknowledge and agree that you have obtained the consent of these users, to disclose their personal data to us for the purposes stated in our Mobile Service Agreement. You also agree that we may advise Service Plan Users that they were referred to us by you. |
| 5. | By registering a Service Plan User, you agree that he or she may (a) share Service Plan entitlements, (b) subscribe to and cancel any VAS for his or her SIM Card, (c) report the loss of his or her SIM Card and apply for replacement of his or her SIM Card and reconnection of his or her Mobile Service when the Service Plan User loses his or her SIM Card, and (d) request a copy of his or her Mobile Service usage records, and you will be responsible for all related Charges. Clause 12 of the Mobile Service Agreement does not apply to the Service Plan Users. |
| 6. | All usage included in the Service Plan will be shared among all SIM Cards. The accumulated usage of all SIM Cards will be counted towards the usage of your Service Plan. |
| 7. | The local Mobile Data service will stop when you use up the monthly local Mobile Data usage included in your Service Plan and will resume at the beginning of the next bill month. |
| 8. | When your local Mobile Data usage reaches around 70% and 90% or such other level as may be specified by us from time to time ("Specified Data Usage Level") and around 100% of the local Mobile Data usage of your Service Plan, notification will be sent to you by (a) SMS and/or (b) email (to the email address given by you for receiving Local Data Usage Alert after verification) ("Local Data Usage Alert"). |
| 9. | We assume no responsibility for the timeliness, deletion, mis-delivery or failure to send or receive any Local Data Usage Alert. |
| 10. | Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan. |
| 11. | Unless otherwise specified, Service Plan included usage applies to local use only. For details on roaming and international charges, please refer to our website www.1010.com.hk |
| 12. | Unless otherwise specified, Service Plan included usage will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute. |
| 13. | When you use the Call Waiting service and are connected to more than one telephone line, airtime will be calculated according to the total time spent on all connected lines during call waiting. |
| 14. | Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month. |
| 15. | Only certain devices support the 3G or 4G network. |
| 16. | Actual speeds experienced will be considerably less than the theoretical speeds obtainable on a 3G/4G network and may vary due to internet conditions, server speeds, network conditions, coverage, locations, the computer and device used, hardware, software, usage levels and other factors. |
| 17. | You expressly understand and agree that your use of the Mobile Service is at your sole risk, and the Mobile Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or any other equipment or device or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of any part of the Mobile Service. |
| 18. | Terms and conditions of the services included in the Service Plan (if any and if applicable) apply, for details please refer to our website www.1010.com.hk. |
| 19. | We reserve the right to terminate or change these Service Plans, offers or terms and conditions at any time without prior notice. Please refer to our website www.1010.com.hk or visit our shops for the latest version. We reserve the right to make the final decision in the event of any dispute |
| Additional SIM Card Terms and Conditions: | |
| 1. | Additional SIM Card is applicable to selected Service Plan(s) only. |
| 2. | You may subscribe up to 1 Additional SIM Cards. You are required to subscribe to each Additional SIM Card for a Commitment Period of 12 months. |
| 3. | The fee of the Additional SIM Card does not include any usage. All usage of the Additional SIM Card will be counted towards the usage of your Service Plan. Roaming charges will apply when you use the Additional SIM Card overseas. |
| 4. | If your Service Plan or any part thereof is suspended or limited, the services of the Additional SIM Card will also be suspended or limited. You will also have to pay the Early Termination Charge of $1,000 if you terminate the Additional SIM Card before the expiry of its Commitment Period. |
| 5. | Not all VAS and other services are available to the Additional SIM Card. |
| 6. | We reserve the right to terminate or change this service or these terms and conditions at any time without prior notice and to make the final decision in the event of any dispute. |
| ~Top-up Data Package Terms and Conditions: | |
| 1. | The Top-up Data Package is applicable to selected Service Plan(s) only. |
| 2. | The fee of the Top-up Data Package is subject to change from time to time and you will be charged the fee prevailing at the time of your subscription. |
| 3. | Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of that bill month. |
| 4. | The local Mobile Data service will stop when you use up the local Mobile Data usage included in your Top-up Data Package and the service will resume in the next bill month or when you subscribe to another Top-up Data Package. |
| 5. | We reserve the right to terminate or change this Top-up Data Package or these terms and conditions at any time without prior notice and to make the final decision in the event of any dispute. |