Contact Us - South Wales Fire and Rescue Service

Get In Touch

For non-emergencies or to contact a member of the South Wales Fire and Rescue Service, phone 01443 232000

Talk To Us

We are continually examining ways to make us easier to contact for everyone and we provide:

• A translation service through Language Line in over 100 languages, available at all locations

• Text phones for those who have difficulty using conventional phones - dial 01443 232000

• Home Fire Safety Checks 0800 169 1234

Complaints and Compliments

Complaints

We have high expectations of all our staff, particularly when dealing with you. We hope you find us friendly, accessible and competent. Sometimes things go wrong and it will help us to improve services if you let us know when they could have been better. If you wish to make a complaint please complete the online form.

Compliments

We'd also like to know when you have received an especially good service. Compliments are important to us because we can learn from what we are doing right and build on it. Please complete the online form.